ThinkEDI Invites Industry Leaders to Shape the Future of Inclusion with New Whitepapers

ThinkEDI is calling on industry leaders, practitioners, and those with lived experience to contribute to two important new whitepapers that will shape the future of workplace inclusion and customer service.

Driving Measurable Inclusion

For years, research has demonstrated that diversity, equity, and inclusion (DEI) deliver significant returns on investment. Yet, many organisations struggle to access the data they need to effectively leverage this evidence for business success. ThinkEDI aims to bridge this gap by providing tangible, measurable, and actionable insights.

These new whitepapers will bring together expert knowledge, diverse perspectives, and real-world experiences to advance inclusion in the workplace and customer service.

The Whitepapers

• ROI of Measurable Workplace Inclusion: The Dangers of Dropping Business DEI Initiatives – A deep dive into why businesses must continue investing in DEI and how to track its measurable impact.
• ROI of Inclusive Customer Service: Meeting Expectations in an AI-Driven World – Exploring how inclusive customer service strategies can improve business outcomes and meet evolving consumer expectations.

Who Should Contribute?

ThinkEDI is looking for insights from:

• CEOs and business leaders
• Legal and compliance professionals
• HR professionals and DEI practitioners
• Customer service managers
• Individuals with lived experience of marginalisation and inequity

Contributors can provide:

• Insights, research, and case studies
• Challenges and best practices
• Real-world experiences that bring these topics to life

Turning Insight into Action

ThinkEDI’s founder highlighted the organisation’s mission, stating:

“We built ThinkEDI on a solid global evidence base that proves diversity, equity, and inclusion deliver significant returns on investment and in response to organisations not having the data they need to leverage this evidence for business success. Our position is that decades of evidence are correct, but organisations need a way to measure, quantify, and track diversity to make it tangible and actionable.

Our whitepapers bring together diverse perspectives, real-world experiences, and expert insights to advance workplace and customer service inclusion. We’re inviting industry leaders, forward-thinking organisations, practitioners, and those with lived experience to contribute their knowledge and help turn insight into action.”

Get Involved

ThinkEDI is welcoming contributions from individuals and organisations who want to help shape these discussions. To share your insights, contact ThinkEDI at info@ThinkEDI.co.uk.

Stay tuned for the release of these whitepapers, and follow Fintech Wales for the latest updates on fintech and inclusion initiatives.