Starling Bank and FinTech Wales Host Fireside Chat on the Transformative Role of AI in Banking

FinTech Wales was proud to collaborate with Starling Bank for a compelling fireside chat at Starling’s Cardiff office, exploring the transformative role of Artificial Intelligence (AI) in financial services. The event highlighted Wales’ continued rise as a nation of innovation, drawing together fintech professionals for a thought-provoking morning focused on responsible AI integration.

The session featured Harriet Rees, Chief Information Officer at Starling Bank, and Sarah Williams-Gardener, Chair of FinTech Wales. Together, they shared how Starling’s AI strategy is driven by empathy, collaboration, and a strong commitment to customer benefit.

A key topic of discussion was Starling’s latest innovation, Spending Intelligence, which harnesses AI to deliver personalised, intelligent insights into customer spending. This technology is designed to help individuals make informed decisions and improve financial wellbeing.

“Use AI for the good of customers – and help customers be good with money.” – Harriet Rees, CIO, Starling Bank

With innovation grounded in real-life needs and practical solutions, Starling Bank is setting a powerful example of how technology can enhance the customer experience without losing the human touch.

The event was a testament to the collaborative and forward-thinking spirit of Welsh fintech.

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