Recruitment Roundup – June 30th 2021

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup. 

Confused.com – Head of Product 

Company – Confused.com

Job Title – Head of Product

Location – Cardiff 

Salary – Competitive

Contract – Full Time

Perks – Yes (Flexible working patterns, Private Healthcare & more)

Description:

The Head of Product role is responsible for building and optimising shared products, platforms and frameworks on which Confused.com’s comparison services are built. The role will help increase Confused.com’s speed of change as a business and improve the strength and flexibility of their products and propositions, enabling the business to achieve its strategic goals.

This role includes product leadership for ‘CompareStack’, Confused.com’s new shared platform that powers their business lines. It also includes managing other shared products and services – whether provided internally or via external suppliers – that the business requires to deliver great experiences to customers.

Reporting to the COO, the role is also responsible for the development of Confused.com product talent’s skills and capabilities. 

Responsibilities:

• Create a shared products strategy to sit alongside the Technical, Data and Design strategies and to support the product line strategies created by the PALOs.
• Design and create Confused.com’s shared product platforms, working closely with colleagues in Design and UX, Engineering, Data, Delivery, Planning and more.
• Facilitate key prioritisation calls across product/platform streams.
• Develop Confused.com’s Product Staff via a dotted reporting line as their ‘Department Head’.
• Ensure Confused.com’s platforms enable the company-level strategic plan to be achieved and ensure winning tests are rolled out across product lines.
• Lead and manage multi-skilled ‘virtual teams’ to deliver positive changes for Confused.com’s customers.
• Manage external product data/service suppliers powering Confused.com’s products.
• Communicate the product platform vision, strategy, plan, progress status, operational status, challenges, risks and mitigants across multiple teams, including CMMs (Coffee Morning Managers).
• Lead by example – recognising your position of influence and exhibiting the communication, attitude & behaviours that we want others to follow.
• Collaboration, prioritisation, decision making, problem solving!

For more information on this role or to apply, visit Confused.com’s website here 

CashCalc – Customer Support Advisor 

Company – CashCalc

Job Title – Customer Support Advisor 

Location – Newport

Salary – Competitive

Contract – Permanent or part time, up to 40 hours/week

Perks – Yes 

Description:

Customer Support Advisers are the first point of contact, which means you will be communicating directly with account holders. You’ll help answer queries, manage accounts, liaise with the development team and much more.

Responsibilities:

• You will communicate with account holders by phone, email and occasionally in person.
• If account holders require help with their day-to-day use of the software, you will provide the necessary support.
• Once necessary training has been completed, you will be asked to conduct webinars for individuals and/or groups demonstrating the software.
•  You will work closely and assist the development team with regular feedback, ideas and suggestions.
• Regular administrative tasks, such as billing and invoicing, will need to be completed for effective account management.
• Account holders on a 28-day trial will require regular assistance and attention.
• You will be asked to create new user guides, as well as maintain existing versions.
• Statistics will become your best friend and you will need to report all findings to the Account Manager.

For more information on this role or how to apply, visit CashCalc’s website here 

Yoello – Technology Quality Assurance Manager

Company – Yoello

Job Title – Technology Quality Assurance Manager 

Location – Newport

Salary – Up to £40,000 depending on experience

Contract – Permanent or part time, up to 40 hours/week

Perks – Yes (annual bonus)

Description:

Within this role you’ll be responsible for the QA approach at Yoello supporting their full suite of products and propositions. You’ll define Yoello’s test strategies, test plans and other test documentation, working collaboratively with other teams across their business.

You will build, lead and develop Yoello’s QA capability focussing on leadership, coordination and management oversight. 

Responsibilities

• Work with our teams across product, delivery and tech to create and implement appropriate testing strategies.
• Develop an end-to-end view on testing providing a holistic and comprehensive QA capability.
• Assess and implement appropriate tools, methodologies and training where appropriate to ensure test strategies are embedded across our business.
• Promote the development of QA standards, tools and techniques (including test preparation)
• Advocate automated testing tools techniques including to support regression testing across all product platforms
• Work closely with product and engineering to ensure there is a joined-up view across requirements through to implementation and testing / assurance.
• Work collaboratively and report to the Director of Operations in relation to the planning and execution of QA work and the coordination of releases, providing final QA approval prior to live release.  
• Embed a culture of agile working, continuous improvement and problem solving encouraging simplicity, efficiency, ownership and accountability
• Involve QA in all sprint ceremonies ensuring they actively contribute to planning, delivery and continuous improvement

For more information on this role or how to apply, visit Yoello’s website here 

Sonovate – Customer Marketing Manager

Company – Sonovate 

Job Title – Customer Marketing Manager

Location – Cardiff

Salary – Competitive

Contract – Full time 

Perks – Yes (Techscheme with Apple and Currys PC World, Cyclescheme & more)

Description:

This newly created role is perfect for a strategic and data first marketer who has a solid appreciation and understanding of customer marketing and communication.

Reporting into the Head of Marketing, you will be responsible for developing and implementing measurable customer marketing campaigns to enhance customer success, loyalty and retention. Reporting into the Head of Marketing, you will work closely with Operations and the wider Marketing team. Additionally, you will have an interface into finance, tech and product teams.

Responsibilities:

• Develop and implement a customer lifecycle communication strategy across a range of channels including web, email and social media to drive key metrics: a) Satisfaction (measured by NPS), b) Engagement (positively influencing DAU and MAU metrics) & c) Advocacy (working with marketing team to rollout advocacy programmes). 
• Work with Sonovate’s data team to analyse and interpret behaviors and patterns to support and drive customer success, engagement, satisfaction and advocacy.
• Work cross functionally with Operations, Marketing, Finance, Tech and Product teams to plan and augment your strategy.
• Continual iterate and present new opportunities to drive success.
• Craft new strategies to nurture customers towards actions aligned to marketing and business objectives.

For more information on this role or to apply on Sonovate’s website, click here 

Trust Payments – Information Security 

Company – Trust Payments

Job Title – Information Security 

Location – Bangor/Home Based

Salary – Competitive

Contract – Full time 

Perks – Yes (Flexible homeworking, Family friendly enhanced benefits/policies and more)

Description:

The main purpose of this role will be to develop and implement security strategies at Trust Payment’s company. Creating security policies and procedures, controlling budgets for security operations, and coordinating security staff.

You will work as part of the Information Security team and manage the IT security of the company.

Duties and Responsibilities:

•   Collaborating with department managers to determine security needs.
•   Planning and implementing comprehensive security strategies.
•   Supervising, recruiting, and training security personnel.
•   Gathering security intelligence and implementing preventative measures (SoC/SIEM).
•   Developing work schedules, allocating tasks, and monitoring personnel performance.
•   Coordinating responses to emergencies and alarms, as well as compiling incident reports.
•   PCI DSS and CyberEssentials assessment duties.
•   Conduct internal application penetration tests.
•   Maintain and update the internal penetration testing framework.
•   Carry out staff security awareness training.
•   Safeguard assets by identifying and solving potential and actual security problems.
•   Determine security inefficiencies by conducting periodic audits, annual security reviews and firewall/router configuration reviews.
•   Assist in or conduct risk analysis as required on IT related changes.

For more information on this role or to apply, visit Trust Payment’s website here 

Acquis Insurance – Customer Service Advisor, Portuguese / French speakers

 

Company – Acquis Insurance 

Job Title – Customer Service Advisor

Location – Newport, South Wales (UK) or Amsterdam (NL)

Salary – Competitive

Contract – Full time 

Perks – Yes

Description:

As a Customer Service Advisor, you will be the primary contact and service provider for Acquis’ clients and their customers within the UK and Europe. You will be responsible for ensuring quality operational services are delivered to all of Acquis’ business partners and associates. 

Duties: 

• The Customer Service Advisor will evaluate and settle insurance claims within the delegated limits of authority, ensuring that customers receive an exceptional service and ensuring that FCA, Programme Insurers and Acquis complaints procedures are followed.

Must have:

• an excellent level of English plus fluency in at least one of the following languages: Portuguese/French

For more information on this role or to apply, visit Acquis’ website here 

Wealthify – Compliance Executive 

Company – Wealthify 

Job Title – Compliance Executive

Location – Cardiff (currently working from home)

Salary – Competitive

Contract – Full time 

Perks – Yes (Annual bonus, Private Medical Insurance & more)

Description:

Working within a small team, you’ll assist the Head of Compliance to ensure Wealthify is, and remains, within the industry’s regulatory framework.

Key duties:

• Compliance monitoring of customer communications
• The creation of conduct risk MI and other statistical analysis
• Financial Promotion reviews
• Ensuring our products are compliant and within regulatory standards
• Actively involved in the policies and processes (including testing and training) for products that Wealthify offer
• Auditing client reporting and operational communications
• Contribute to robust and effective compliance controls within the organisation
• Keep up to date with and understand relevant laws and regulations
• Assist in the gathering of internal information in response to regulatory requests.

For more information on this role or to apply on Wealthify’s website, click here 

ActiveQuote – Back End Developer 

Company – ActiveQuote 

Job Title – Back End Developer 

Location – Cardiff 

Salary – Competitive

Contract – Full time 

Perks – Yes (Bupa Health Insurance – full cover, Income Protection cover & more)

Description:

ActiveQuote are looking for a Back-End Software Developer with the skills, passion to help create innovative websites and applications to meet their company’s needs.

You will work with the development team, using industry best practice and standards to develop new websites and applications and improving existing ones using the .NET Framework and technologies including ASP.Net, ASP.Net Core, C#, HTML, CSS, JavaScript. You will have a mixture of both back end and front-end web development experience as well as developing in an Agile/Scrum environment.

Responsibilities and Duties:

• Develop through the entire development process (design, development and deployment)
• Developing and evolving the business’s sites and applications using the latest software development infrastructure and methods
• Maintain existing legacy applications
• Work collaborative with developers, data scientists and other key business areas
• Developing to coding quality, standards and best practice
• Diagnose and fix bugs – Take accountability of issues/incidents and lead through to resolution
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Self development inline with emerging technologies
• Produce clear and concise documentation when required
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

For more information on this role or to apply on active Quote’s website, click here 

Hodge Bank – Interim Service Desk Leader 

Company – Hodge Bank 

Job Title – Interim Service DeskLeader

Location – Cardiff 

Salary – Competitive

Contract – 35 hours, temporary

Perks – Yes

Description:

Hodge bank are looking for an Interim Service Desk Team Lead to join their IT Service Delivery team.

Reporting to the Head of IT Service Delivery, you will be responsible for the day-to-day management of the Service Desk team who provide support to the business and are the primary point of contact for IT related issues. A good communicator with all levels of the business, demonstrating high levels of customer service, you will be a strong team player with a pro-active and problem-solving approach to your work.  

Requirements: 

• A strong technical background in Microsoft, Azure and Citrix technologies as this role will involve some hands-on work to support the team.
• Strong team leadership skills and experience are essential for this role to encourage and inspire team members.

Duties:

• As part of the wider IT Service Delivery management team, you will be involved in continuous improvement and project activities, with the Service Desk team supporting these activities as required. 
• You will also play a key role in Hodge bank’s Change Management process to ensure service delivery is maintained whilst supporting ongoing changes.

Click here for more information or to apply for this role on Hodge bank’s website 

Principality Building Society – Engagement & Recognition Manager 

Company – Principality Building Society

Job Title – Engagement & Recognition Manager 

Location – Anywhere (remote)

Salary – £49,000 – £60,000

Contract – 35 hours/week, 6 Month FTC

Perks – Yes

Description:

As the successful candidate for this role, you will work with business areas across the Society to develop a colleague engagement and recognition strategy that amplifies Principality’s brand values and personality. Reporting into the Chief People Officer, you will be responsible for all aspects of the planning, production, creation, activation, measurement and maintenance of colleague engagement and recognition.

Key Accountabilities

• Manage, coordinate and build on the current engagement strategy
• Manage current colleague recognition schemes and develop the wider recognition strategy
• Develop and set the strategic approach for engagement and recognition activity to support and promote Society initiatives, projects and events
• Work in partnership with colleagues in the Internal Communications team to ensure appropriate alignment to plan in engagement and recognition activity
• Provide engagement and recognition advice and guidance to key business areas and project teams, to help identify relevant opportunities
• Ensure all engagement and recognition activity is appropriate for the audience and manage stakeholder expectations accordingly
• Measure the success of engagement and recognition activity
• Actively manage and promote the voice of our colleagues through seeking out, measuring and responding to feedback
• Develop and maintain the engagement and recognition plan for the business, ensuring there is a clear structured narrative in place designed to ensure stakeholders are kept up to date
• Keep in touch with and read the organisational mood by staying close to key stakeholders and building a wide and diverse network of contacts across the organisation
• Own and deliver the annual Great Place to Work (or equivalent) submission and colleague survey rollout, completion and results cascade
• Own and deliver the Great Place to work (or equivalent) activity plans and associated initiatives, including action planning and delivery oversight
• Own and deliver all other ad hoc colleague engagement based surveys, including planning, survey rollout, analysis and results cascade
• Act as brand ambassador for all engagement and recognition activity, ensuring all work is in line with our culture and values

Click here for more information or to apply for this role on Principality BUilding Society’s website 

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.