Recruitment Roundup – August 11th 2021

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Sero – Executive Assistant 

Company – Sero 

Job Title –  Executive Assistant 

Location – Cardiff, remote 

Salary – Competitive 

Contract – Permanent, full-time, 37 hours/week

Perks – Yes (6% pension contribution from Sero; healthcare with family & dental options & more)

Description:

Sero are looking for an experienced Executive Personal Assistant to help support their leadership team. It’s a chance to be part of a growing, friendly team trying to make a positive difference and fight the climate emergency.

Sero wants team players who’ll integrate well, pitch in to help others as needed, and make being at work at least something approaching fun from time to time.

What you’ll be doing:

• Once you’ve had a chance to get familiar with the Sero family, you’ll be able to proactively manage emails, Teams channels and “Monday” tasks (you’ll receive help familiarising with Monday software) to identify important and urgent requirements. 
• You’ll coordinate and manage diaries, ensuring Sero’s founders are only in one place at a time, and arrive briefed and raring to decarbonise homes!
• Once you’re comfortable, you’ll increasingly handle reassigning and monitoring less urgent tasks on behalf of the founders to ensure these are followed through for Sero’s partners.  
• This includes mastering the Sero “tone of voice” to allow you to respond to day-to-day issues in lieu of the founders, and help support the wider Sero team to strike the right tone.

Skills & qualifications:

• The ability to think ahead, coordinate numerous often conflicting commitments and priorities is at the core of this role, to ensure the team are making best use of their time. 
• Alongside anticipating and managing incoming tasks, you’ll also need a great grasp of English (and ideally Welsh would be great too), to be able to convey Sero’s informal but professional style in conversation and in writing, so you can manage the day-to-day tasks without needing to refer to the team (once you’re comfortable doing so). 
• To make sure everything leaves Sero looking the part, you’ll also need an eye for detail so documents are beautifully presented before they are sent.
• you’ll need to be a very proficient user of Microsoft Outlook for diary and email management, including managing global address books, shared calendars, room booking integrations and so forth. 
• You’ll also need an advanced level of MS Word abilities, including features such as Styles and form creation.
• Sero uses MS Teams, and you’ll need to be a competent user of this to master Channels and keep on top of activities

For more information on this role or how to apply, visit Sero’s website, here. 

W2 Global Data – Junior Solutions Engineer

Company – W2 Global Data 

Job Title –  Junior Solutions Engineer

Location – Cardiff

Pay – National minimum wage

Contract – 37.5 hours/week, Six month job initially with a view to becoming a permanent position

Perks – Yes

Description: 

The Junior Solutions Engineer is key in building, maintaining and growing relationships between W2 and their customers by supporting our sales and commercial teams, and going above-and-beyond for those we assist. The role requires someone confident, adaptable, and ready to learn in a new and exciting environment.

Applicants must be between 16 and 24. Training provided. 

Main Responsibilities:

• Provide updates and reports on the status of customers currently being onboarded.
• Manage stakeholders to ensure customer onboarding experience is smooth for customer and W2.
• Proactively assist our customers with their integration to shorten the time it takes them to go live using W2’s services.
• Assist Commercial team with completing Sales Proposals and similar documents.
• Identify and analyse customers’ requirements and how W2 can assist with our line of services.
• Consult with customers to design and analyse workflows and define rulesets to help them achieve the best experience with W2’s services.
• Facilitate customers running trials against the W2 services, whether organising access for a trial, or collecting and processing batch data for a customer.
• Support customer migrations to newer versions of existing products.
• Assist Technical Support Engineer where required with support tickets
• Maintain a ‘continuous improvement’ approach in the support of all W2 services
• Record and deliver feedback to the Product team regarding customer integration and onboarding.
• Transfer knowledge to customers and co-workers
• Work with the W2 Product and Operations team to file and track customer enhancement requests
• Maintain up-to-date knowledge of technology standards, industry trends and emerging technologies

For more information on this role or how to apply, click here. 

Optimum Credit/Peppermoney – Director of Underwriting

Company – Optimum Credit/Peppermoney

Job Title – Director of Underwriting

Location – Cardiff, Uxbridge, Fully Remote

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (bonus schemes, hybrid Home Office flexible working arrangements & more)

Description:

Peppermoney ​​has an outstanding opportunity for a Director of Underwriting Director to come and join their Underwriting and Financial Crime team, reporting directly to the Chief Operating Officer. If you are a widely experienced individual operating within the specialist Mortgage Lending industry, then this could be the position for you.

In this role, you will be responsible for the leadership and service delivery of the first and second charge mandated underwriting and financial crime teams, providing responsive and effective direction & development, ensuring optimised performance is realised.

CeMAPor ACIB qualification is required.

What you will be doing:

• Lead the underwriting and Financial Crime teams in delivering responsive and informed outputs supporting organisational activity with clear regulatory appreciation.
• Work across peer colleague population to ensure mutually beneficial delivery is achieved, seeking to implement agreed process improvements in support of our superior service delivery proposition.
• Deliver effective, efficient, scalable departmental approaches optimising operational processes in support of organisational goals. Review underwriting approach and strategy through a responsive function level framework.
• Represent Underwriting and Financial Crime, through active participation in relevant Committee decisions, ensuring responsible lending principles and appropriate outputs are evident.
• Utilise respective First and Second mortgage mandate awards where larger and/or more complex loans are referred for consideration and assessment.
• Work with internal functions including Sales, Finance & Treasury, Compliance in supporting accurate, consistent, and measured responses in pursuit of our strategic objectives.
• Lead as the first point of contact for external audits, ensuring smooth facilitation and rapid responses regarding queries, issues, and observations.
• Lead on key change and transformation initiatives. Drive effective delivery of change across the team and represent and contribute in various prioritisation and project meetings to agree on resource requirements in line with approved work schedules.
• Responsible for performance review and colleague development remaining cognisant of team growth and succession planning requirements.

For more information on this role or to apply, visit Peppermoney’s website, here. Click here to explore other openings with Peppermoney. 

Coincover – Risk & Compliance Manager 

Company – Coincover

Job Title – Risk & Compliance Manager

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (bonus scheme, flexible and remote working available & more)

Description:

As Risk & Compliance Manager you’ll be responsible for setting up and running the risk & compliance function and assuring it is aligned with our strategic goals and objectives. This is a new role with the opportunity to make a significant impact! 

An organised self-starter, with great communication skills and experience in setting up departments from scratch and developing processes and procedures, Coincover are looking for a safe pair of hands to raise awareness of customer needs and develop a customer centric culture. You’ll be working in a growing team within a global business with big plans, so you’ll be expected to get stuck in -and be able to make a difference from day one. 

What you’ll be doing:

• Setting up the Risk and Compliance function 
• Implementing processes and procedures that adhere to FCA regulations  
• Confirming our risk management approach and implementing the risk programme 
• Implementing a fraud prevention and detection programme 
• Ensuring that any compliance and risk systems are embedded and optimised 
• Implementing departmental KPIs 
• Recruiting resource as necessary 

The sort of person Coincover need:

• An experienced Risk & Compliance Manager with a proven track record of managing and implementing risk & compliance strategies in the financial services sector 
• A solid understanding of risk & compliance fundamentals and how they translate into pragmatic business solutions and approaches 
• Has the knowledge to ensure the business is adhering to its regulatory obligations  
• Is commercially aware 
• KPIs, working to deadlines and targets will be second nature to you 
• An excellent communicator with strong relationship building skills 
• Is detail orientated 
• Has a strong sense of ethics 
• Someone with a positive can-do attitude 
• You don’t need to be a cryptocurrency geek but Coincover are looking someone willing to immerse themselves in this exciting and fast-growing sector 
• Someone with experience in a fast-scaling or high/rapid growth organisation 

For more information on this role or to apply, visit Coincover’s website, here. 

Admiral – Graduate Actuarial Trainee

Company – Admiral 

Job Title – Graduate Actuarial Trainee

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (click here to read Admiral’s key benefits)

Description:

Admiral Group is currently recruiting for a graduate actuarial trainee to join an expanding team within our Head Office in Cardiff. This is an ideal opportunity for someone who is looking to start an actuarial career or who has recently embarked upon an actuarial career. The role will be based within Admiral’s core Actuarial Team within Group Finance, but with significant interaction with actuarial colleagues within Financial Risk there will be opportunities to define your own progression.

You will support:

• The delivery of economic and regulatory capital requirement calculations, which will involve:
• Understanding the origins and reasonableness of the data used by the model
• parameterisation of model inputs,
• Production of model documentation,
• Preparation of reports and presentations for senior management and regulators, &
• Developing a good understanding of the key financial risks faced by Admiral.
• The monitoring and maintenance of our requirements specified under Solvency II.
• The development and maintenance of an internal capital model for use within the business to help inform business decisions, such as reinsurance purchase and dividend calculations.

Candidate Profile:

• At least 280-300 UCAS points achieved at A level
• 2.1 or above in a Mathematical related degree
• Strong numerical, problem solving and analytical skills
• Strong written and verbal communication skills
• Good organisational skills and ability to prioritise and plan your own work loads
• Comfortable with Microsoft office applications in particular Excel and Word, with VBA experience a bonus
• Work experience in a financial organisation also a bonus
• Committed and enthusiastic about an actuarial career, with a genuine interest in actuarial issues.

For more information on this role or to apply, visit Admiral’s website, here. Click here to explore other openings with Admiral. 

Backbase – Product Owner 

Company – Backbase 

Job Title – Product Owner 

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes

Description:

As Product Owner, you will lead your own squad as a mini-startup within Backbase. This is a crucial role within the company because you’re in the driver’s seat to help our teams shape and deliver an industry-leading Identity and Access Management solution for some of the world’s leading banks.

About you:

• You are a digital native with an entrepreneurial background. Besides this, you know enough tech to talk tech, and enough UX to talk UX.
• You have a minimum of two years experience analyzing, capturing and structuring software product requirements in a Business Analyst or Product Owner role;
• You are familiar with APIs and software architecture concepts and can collaborate with architects and engineers to solve complex problems in a pragmatic way;
• You are eager to take responsibility and contribute to the full delivery life cycle of your squad and are able to work independently in a multicultural and international environment to achieve results;
• You know how to bring value to an MVP or prototype and iterate to deliver value to the product;
• You have hands-on experience of agile software delivery practices;
• You can confidently and effectively communicate a technical product to internal and external stakeholders;
• Working knowledge of identity, authentication, security technologies, and associated industry standards would be seen as a strong benefit;
• Experience in a banking/fintech domain would also be beneficial.

For more information on this role or to apply, visit Backbse’s website, here. Click here to explore more openings with Backbase. 

Acquis Insurance – Compliance Officer

Company – Acquis Insurance

Job Title – Compliance Officer

Location – Newport, South Wales and Home Based

Salary – Competitive 

Contract – Permanent

Perks – Yes

Description:

Acquis has a substantial client base, spread across fifteen European countries. Joining the Acquis team as a Compliance Officer, you will assist with regulatory compliance from an insurance intermediary perspective, in Acquis’ existing territories as well as in new territories that Acquis enters. 

This role will be varied, but the aim is to ensure that Acquis are conducting their regulated business correctly in all jurisdictions across Europe and keeping up to date with new and emerging compliance and regulatory issues. 

Main duties:

• building and maintaining relationships with our external compliance specialists, 
• ensuring that Acquis have properly documented regulatory and compliance issues/queries/updates, 
• reporting on regulatory compliance to Acquis’ group board of directors.

For more information on this role or to apply, visit Acquis’ website, here. 

Hodge Bank – Customer Care Team Leader

Company – Hodge Bank

Job Title – Customer Care Team Leader

Location – Cardiff

Salary – Competitive 

Closing Date – 24th of August 2021

Contract – Permanent, 35 hours/week

Perks – Yes (annual bonus, generous pension scheme & more)

Description:

Hodge wants to appoint a Customer Care Team leader to lead a dedicated team whose focus is delivering a first-class customer experience. As Hodge moves towards centralising their servicing function, the successful candidate will demonstrate a thorough knowledge of mortgage administration and in particular arrears management and forbearance. 

This is a role which requires Certification under the Senior Manager and Certification Regime therefore, the successful candidate will need to take personal responsibility for identifying and managing risks across the Customer Care function.

Your key responsibilities will include:

• Continually developing and improving a highly engaged and motivated team with a strong emphasis on listening.
• Leading your team effectively through change, considering how the individuals in your team will react to change.
• Ensuring that the team is equipped to help customers negotiate key critical events during the lifetime of their mortgage. This will include working closely with customers who are in arrears. You will apply tailored remedies to achieve fair outcomes for customers experiencing financial difficulty.
• You will be responsible for applying policies adopted within the Servicing function and more specifically within the Customer Care function, ensuring that the processes operate in accordance with those policies. You will create low effort experiences for Hodge’s customers and high value experiences for both your customers and colleagues.
• Working with your team you will be available for Hodge’s customers by developing a smart working approach. You will understand your team’s capacity requirements and develop clear resource plans that provide our customers with a high value/low effort experience while balancing the needs of your colleagues, so they achieve an optimum work / life balance.
• Using Hodge’s quality assurance framework, you will ensure that your team performs competently within the framework, ensuring compliance within the training and competency framework.
• In your capacity as a T&C supervisor and assessor you will possess the technical knowledge, coaching and assessing skills as defined by the Servicing T&C scheme to ensure that the standards defined within the scheme are maintained.
• You will create team accountability through coaching and performance management, setting clear goals using SMART objectives. Through your observations you will embed the behaviours that underpin Hodge’s objectives.
• Regularly review the policies applicable to the Customer Care function, refreshing your own and colleague knowledge by promoting an interactive learning culture.
• Regularly review and work with our Learning and Development Manager to ensure that your team has the skills and knowledge to handle customer enquiries in a way that drives low effort.
• Work with each of your team to create personal development plans to help them to grow in their role, to acquire new skills and knowledge, including professional development where appropriate. Help each individual understand how they can be the best they can be in their role.
• Recognise when colleagues go the extra mile through Hodge’s internal recognition schemes.
• Ensure your team is empowered to drive continuous improvement and be the voice of customers for Hodge. You will champion their ideas and escalate to the correct stakeholders, ensuring that they are aware of the impact on Hodge’s customers. You will encourage your team to propose solutions to these problems.
• Work closely with the team leaders across the wider Servicing function to provide a seamless straight through experience for Hodge’s customers.
• Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment and other legislative requirements (as applicable).

For more information on this role or to apply, visit Hodge’s website, here. Click here to explore other openings with Hodge. 

Wealthify – Head of Business Development 

Company – Wealthify

Job Title – Head of Business Development 

Location – Penarth

Salary – £60,000- 70,000  + Annual bonus between 0-20%

Contract – Permanent

Perks – Yes (Private Medical Insurance, Death in Service Cover & more) 

Description:

Wealthify has developed fantastic relationships with different banks, fintechs, retail brands and financial media that support our ambition to inspire anyone to build their future wealth, and we wish to develop more. As a result, Wealthify is looking for an experienced Business Development Manager to build new relationships and grow their existing ones.

You’ll be responsible for:

• Generating new business leads and building a sales pipeline
• Service existing partnerships, building and maintain relationships 
• Deal with new inbound partnerships enquires 
• Help execute the overall business development strategy to focus on the most effective areas.  
• Develop sales material to support pitches 
• Negotiate deals and commercial terms 
• Report to Senior Management on opportunities and progress 

For more information on this role or to apply, visit Wealthify’s website, here. Click here to explore more openings with Wealthify.  

Sonovate – Head of Marketing

Company – Sonovate 

Job Title – Head ofMarketing

Location – Cardiff or London 

Salary – Competitive

Contract – Permanent

Perks – Yes (28 days holiday + bank holidays, private medical insurance with Bupa & more)

Description:

Sonovate has assembled a first-class team spanning Technology, Finance & Commercial and now seek a highly capable, ambitious Head of Marketing to play a key role in the continued execution and realisation of our vision.

Role requirements:

• Reporting to the Chief Commercial Officer, you will be responsible for building and scaling a Marketing team equipped to execute on the full growth potential of Sonovate. Your remit covers the full marketing spectrum including Brand, Acquisition and Product Marketing.
• You will be an accomplished marketing leader, who is comfortable managing the balance between day-to-day execution and long-term strategy, ideally with experience in B2B Fintech or SaaS. Highly numerate and articulate, you can quickly analyse and interpret data to take positive action.
• A natural leader and developer of people, you will be able to evidence growth of your team capability, whilst maintaining high morale and a ‘can do’ attitude. You are the inspirational leader that people aspire to work for.
• Experience of evolving team structures and marketing capabilities throughout different growth stages. Experience of International expansion (Europe / North America) a plus.
• Highly collaborative – able to forge productive relationships with all business functions.
• First class CRM and MarTech capabilities, able to select and leverage latest marketing technology/approaches for optimal performance.
• Excellent project and programme management skills. Able to foster strong relationships to get the most out of external partners and vendors
• Alignment to the Sonovate core values – Adapt to Change, Solve Problems, Take Ownership.
• Capability to grow into a Global CMO role.

For more information on this role or to apply, visit Sonovate’s website, here. Click here to explore more openings with Sonovate.  

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.