Recruitment Roundup – 7th December 2022 

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Wagonex – Multiple Positions

Wagonex was born out of the frustration caused by being stuck in long-term leases.

Some of their team have been around long enough to have owned many cars. Others are young enough to never want to own one. 

Wagones is united in their goal of building car subscription as the best way to drive, and work with partners around the world to accomplish this.

Some of Wagonex’s employee benefits and perks include:

• 25 days annual leave
• Buy & sell up to 5 days annual leave
• Birthday days off
• Hybrid working

Wagonex currently have a number of open positions, including the following roles: 

• Partner Operations Associate

• Customer Services Associate

• Business Development Manager

• Sales Development Representative

• Software Engineer

• Senior Software Engineer

For more information or to apply for one of the above roles, visit Wagonex’s website here. 

Yoello – Marketing Manager

Company – Yoello 

Job Title – Marketing Manager

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive

Perks – Yes (Company bonus scheme, 25 days holiday + bank holidays & more)

Description: 

You will have a strong track history as a Marketing Leader with demonstrable ability in strengthening and growing business opportunities. Reporting to the commercial director, this role offers genuine long-term growth opportunities.

You will be responsible for developing the marketing strategy, implementation plan and associated budget, ensuring alignment with the Company’s business objectives.  

You will oversee the execution of the marketing strategy and implementation plan and be responsible for defining and managing the marketing budget. You will be value-driven, focused on using data to drive our marketing effort, and using ROI and KPIs to evaluate the effectiveness of marketing spending. You will have the experience to recognise failures and opportunities and be able to pivot quickly in response to changing market opportunities.

You will conduct market analysis to identify challenges and opportunities for growth and manage all digital performance marketing channels (e.g. website, blogs, emails and social media & Performance marketing agencies) to ensure brand consistency.  

You will be happy working at the operational level, willing to get your hands dirty as well as dealing with the more strategic high-level elements of the role.

Accountabilities:

• Develop the performance marketing strategy, implementation plan and associated budget for the Company, ensuring alignment with the Company’s business objectives
• Lead, opportunity and pipeline generation
• Managing and measuring pipeline velocity and momentum
• Go-to-market strategy development, including account-based marketing, Strategic Account marketing, event and campaign strategy, advertising etc
• Managing the brand, PR, messaging and positioning
• Market research and competitor insights
• Marketing operations, CRM, Database and marketing technology roadmap
• Digital strategy, including website, automation, social media, SEO and content strategy and delivery
• Oversee the execution of the marketing strategy and implementation plan
• Monitoring budget and ROI on marketing spend
• Overseeing the marketing technology strategy, direction and implementation
• Overseeing effective marketing use of CRM to support the business objectives
• Overseeing brand reputation
• Ensuring strong sales and marketing alignment and collaboration to achieve the revenue target
• Develop the pipeline strategy, monitor progress against the strategy, identify gaps, opportunities for improvements & pivots & risks in the Company
• Manage marketing function, including reporting against scorecard goals and agreed plan and business objectives
• Participate in the planning of the company’s strategy, objectives and plans
• Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
• Liaise with Product and Sales to increase client satisfaction through cohesive strategies
• Monitor competition and provide ideas to stand out
• Stay up-to-date with digital technology development
• Share marketing best practices with key stakeholders

Click here for more information on this role or to apply. 

Smart Money Cymru – Development Officer

Company – Smart Money Cymru

Job Title – Development Officer

Location – Cana Centre, Penywaun, Aberdare with flexibility for some home working

Contract – Full-time 37 hours per week, Monday to Friday (occasional out-of-hours work may be required). Flexibility around how working hours are delivered. Permanent

Salary – Competitive

Description: 

Smart Money Cymru Community Bank is looking to expand its ever-growing team with a Development Officer for the Cynon Valley. Are you interested in promoting the benefits of membership of SMC? Are you experienced in increasing business activities through engagement with private sector business networks, key public sector and third sector contacts? Excited by developing volunteers and outreach activities, arranging and attending events? Then you may be the person Smart Money Cymru is looking for!

Smart Money Cymru’s Cynon Valley Development Officer will be based in the Upper Cynon Valley and Upper Neath Valley and this post is supported by Pen Y Cymoedd Wind Farm Community Fund CIC.

Main Purpose: 

To be responsible for development of SMCCB membership and increasing business activities in the Upper Cynon Valley and Upper Neath Valley including delivery of services to members with support from the Customer Services Team, the Marketing & Development Officer and CEO, engagement with private sector business networks, engagement with key public sector and third sector contacts, development of SMCCU volunteer and outreach activities, arranging and attending events, undertaking any activities to increase membership, member deposits and loan applications

Main Roles & Responsibilities:

• Meeting targets, outputs, outcomes and other key performance indicators required for the growth of SMCCB in the Cynon Valley generally with particular focus on the Upper Cynon and Neath Valleys
• Meeting any other targets, outputs, outcomes and other key performance indicators required for any funding which supports this role
• Providing efficient and prompt customer service support to local members as required, liaising with the Customer Services Team to ensure delivery
• Identifying and following up new business leads and potential new markets especially for new payroll deduction contracts
• Promotion of SMCCB services and products to communities, social enterprises and businesses
• Creating and strengthening external partnerships with public, private and third sector organisations and payroll partners
• Engagement with key political figures in the area including town councillors, county councillors, Members of the Senedd and Members of Parliament
• Attendance at and presentations to networking meetings and events as identified and required
• Identifying new market initiatives, products or services and other ways in which SMCCB can deliver services to members more effectively
• Monitor and report effectiveness of local marketing campaigns
• Monthly analysis of local business performance to identify trends and market gaps
• Work closely with the Marketing & Development Officer to provide content and promotional opportunities for press coverage, social media and other marketing channels, digital and non-digital
• Supervisory responsibility for any temporary staff, interns, work placements or volunteers working within the Cynon Valley area from time-to-time
• Promoting volunteer participation and supervising volunteer activity within the area including identifying key locations for development of additional community-banking hubs
• Supervising and facilitating any local volunteer advisory board with the Chief Executive Officer
• Preparation of reports for the Chief Executive Officer, Finance Manager, SMCCU Board, Welsh Government and any other funders as required from time-to-time
• Attendance at Marketing Committee meetings and other Board committees or working groups as required
• Keeping up to date with services, products and developments within the credit union and consumer finance sectors generally
• Attend training and other development activities as appropriate and take responsibility for identifying suitable training opportunities
• Undertake any other duties as may be reasonably required
• Occasional attendance at other SMCCB offices in Caerphilly, Blackwood or Tredegar as required

Click here for more information on this role or to apply. 

Sonovate – Graduate Customer Experience Consultant

Company – Sonovate 

Job Title – Graduate Customer Experience Consultant

Location – Cardiff

Contract – Full-time

Salary – Competitive

Perks – Yes (28 days holiday + bank holidays, private medical insurance with Bupa

 & more)

Description: 

Sonovate is looking for an enthusiastic graduate to join and build on their success story. They are looking for someone to carry on their reputation for exceptional customer service by exceeding customer expectations at every stage of the Sonovate journey. You will be responsible for effective and timely management of a range of customer service tasks, for all products, together with building and maintaining strong relationships with customers by effective communication through a variety of channels,

Duties and Key Responsibilities:

• Gain expert level knowledge of Sonovate’s product and market
• Become an expert user of the Sonovate portal to guide and support clients
• Manage and prioritise multiple customer service queries via email, telephone and Sonovate‘s online ticketing system
• Coordinate the reviews of credit applications
• Ensure the completion of checks for fraud protection are completed to a high standard and in a timely manner
• Review funding requests against set criteria in order to making funding decisions
• Deliver outstanding customer service by managing relationships to ensure clients are getting the best service for their business
• Display outstanding communication skills in all verbal and written communication with clients
• Identify and evaluate risks within the portfolio (including errors, fraud and inappropriate procedures) ensuring business controls are in place to minimize exposure to risk
• Ensure the completion of checks for fraud protection are completed to a high standard and in a timely manner
• Review funding requests against set criteria in order to making funding decisions

Experience:

• Experience within a commercial environment is a bonus 
• Degree in in a relatable subject I.e. Business/finance/Economics 
• Excellent communication skills (verbal and written)
• Experience of providing outstanding customer service

Click here for more information on this role or to apply. 

Principality Building Society – Developer

Company – Principality Building Society

Job Title – Developer

Location – Anywhere (remote)

Contract – Full-time, Permanent

Salary –  £35,640-£51,083

Perks – Yes (Read about Principality’s employee benefits here)

What you’ll be doing:

• Help solve business problems by delivering valuable software as a member of one of Principality’s delivery teams in their end-to-end change model.
• Assist solution architects and business analysts to finalise solution designs.
• Collaborate with test engineers, using a test-driven development approach to ensure your code is built with the highest quality. Meeting the requirements by creating unit tests.
• Contribute to a development community of practice. Share knowledge, help improve  Principality’s standards and ways of working across teams and value streams.
• Provide support to production services. Fix prioritised bugs identified.

Experience you’ll bring:

• Bachelor’s degree or equivalent experience in Computer Science or related field.
• Software development experience in a variety of languages or technologies.
• Version control systems – Git / TFSVC.
• Operating within an agile framework – Scrum / Kanban / Lean.

Opportunities you’ll have to learn and grow:

• CI/CD – Azure DevOps.
• Opportunities to learn and work in all areas of our tech stack.
• Gain accreditation and certifications in our key technologies.
• …Plus anything else you need to be successful or to grow as a person!

Click here for more information on this role or to apply. 

LexisNexis Risk Solutions – Mid-level PHP Developer

Company – LexisNexis Risk Solutions

Job Title – Mid-levelPHP Developer

Location – Cardiff / Home-Based 

Contract – Full-time, Permanent

Salary – Competitive 

Perks – Yes (employee discounts, matched giving & more)

Description:

LexisNexis Risk Solutions is seeking an experienced Full Stack PHP Developer to join our Cardiff-based development teams. Our teams are collaborative, forward-thinking, and agile. This role will provide an opportunity to work with a diverse range of products and technology, such as Docker, PHP 8, Laravel, Vue.js and our distributed data solution (HPCC).

Responsibilities:

• Developing and delivering features across the full stack (including use of modern PHP frameworks, front-end frameworks, HPCC and other tools)
• Contributing to the effective design of new features and solutions
• We will help you learn how to use our big data platform – HPCC – through a combination of training courses, self-learning and peer support
• Contributing to the quality assurance effort, particularly through use of test automation tools (such as Cypress, Cucumber and Postman) and Continuous Integration tools (such as GitLab and Jenkins)
• Providing technical input to our cross-functional agile product development teams
• Working closely with the product owner and project management to deliver timely products and enhancements

Requirements:

• Capable and enthusiastic technologist, able to demonstrate a broad technical knowledge in PHP development skills using modern PHP frameworks (Laravel or similar)
• Experience of front-end frameworks, such as Vuejs or React
• Working experience in an Agile environment
• Good understanding of CI/CD
• Experience working with relational databases such as MySQL or similar
• A good understanding of SOA and API concepts, including security
• A strong working knowledge of application development tools and methodologies

Click here for more information on this role or to apply. 

Backbase – Engineering Manager (Hybrid)

Company – Backbase

Job Title – Engineering Manager  

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive 

Perks – Yes (private health insurance, training budget & more)

Description:

In this key leadership position, you will lead a best-in-class, cross-functional team of software engineers. Along with leading and growing the team, you define and promote the team’s ways of working, hiring, and training strategies.

You are responsible for a balanced development team that delivers what they promise. You make sure that the team is set up for high performance, has a clear product plan, and delivers software that meets the expectations of our customers taking all the non-functionals like security, performance, maintainability, reliability into account as well.

You actively drive the team to get feedback from all stakeholders across Backbase and where needed you will take action. You are responsible for and help the team set out the strategic direction and are an instrumental facilitator in reaching the goals we set out to accomplish.

What you’ll do: 

As an Engineering Manager, you will be leading up to three development teams within our R&D organisation, together with the value stream leadership team, product managers, domain architects, and other key stakeholders. You contribute directly to the delivery of the products within the value stream that are used by Backbase’s global customers and will have an impact on the 100+ million end-customers they serve on a daily basis.

• Team & People Management 
• Delivery Management 
• Engineering Management 

Click here for more information on this role ro to apply. 

ActiveQuote – Sales Coordinator

Company – ActiveQuote

Job Title –  Sales Coordinator 

Location – Cardiff Bay

Contract – Full-time, Permanent

Salary – £18,750 starting salary with OTE up to £29k

Perks – Yes (Bupa Health Insurance – full cover, medical history disregarded, Income Protection cover & more)

Description:

ActiveQuote have an exciting opportunity for a Sales Coordinator to join their new business insurance team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

ActiveQuote works in partnership with the UK’s leading price comparison sites including MoneySuperMarket, GoCompare, Uswitch and money.co.uk, meaning all customer enquiries are warm leads as they will already have received a quote via ActiveQuote’s market leading comparison system.

Responsibilities and Duties:

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, their products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and their clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Skills & Education

Essential:

• Excellent communication skills both verbally and written towards all of ActiveQuote’s customers and insurers
• A dedication to being reliable, honest and passionate about ActiveQuote’s customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience 
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient
• Minimum of 3 GCSEs including Maths and English at grade C or above

Desirable:

• 6 months customer service experience
• Experience of working within an outbound call centre role, and/or within financial services or regulated environment
• Administration qualification (e.g. NVQ)

Click here for more information or to apply for this role. 

Confused.com – Customer Support Assistant

Company – Confused.com

Job Title –  Customer Support Assistant

Location – Cardiff

Contract – Full-time, Permanent

Salary – Competitive

Perks – Yes (Employer matching pension up to 7.5%, a hybrid approach of in-office and remote working & more)

Description:

Confused.com is the UK’s first comparison platform for car insurance. Their mission is simple: take away the confusion when comparing financial products and services to help you save time and money.

You’ll be part of Confused.com’s hardworking customer support team, who are the first point of contact for our customers. You’ll champion the customer by resolving queries and complaints, and give them a voice by feeding back customer issues for the business to act on.

You’ll promote Confused.com by maintaining a high level of service to Confused.com customers. Providing a great experience is essential to reinforce our first-class reputation.

Key tasks:

• Deliver outstanding customer service
• Respond to customer queries and complaints, predominantly by email
• Provide phone assistance to customers when requested
• Support customers through the car insurance quote via webchat
• Work with the social media team to respond to queries via different channels
• Support promotions run by Confused.com
• Exceed personal targets and contribute towards the wider department objectives
• Contribute to new initiatives and projects, as required
• Liaise with insurance partners to ensure the best outcome for customers
• Accurately report complaints and comply with the FCA dispute resolution guidelines

Click here for more information or to apply for this role. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech, so if you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.