Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup. 

LDMS – Product Owner

Company – LDMS

Job Title – Product Owner

Location – Cardiff CF10 3BZ, UK

Contract – Permanent, Full-time

Salary – Up to £65,000 DOE + up to 20% annual bonus + benefits

Perks – Yes 

Description:

Founded in 2018 LDMS are part of the LC Financial Holdings group, a 3 pillar organisation that has over 950 employees across Europe. LDMS are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028.

People & Teams:

• Work closely with those in the engineering team contributing to the building and maintenance of LDMS software
• Work across multi-disciplined teams contributing to the estimation, prioritising, planning and coordination of development activities
• Work with other engineers to design, develop and maintain LDMS’ software solutions
• Partner with seniors to improve your knowledge and development skills, taking the initiative to pick up new technologies that would benefit the business area that you are in.
• Support other members of the team in their development
• Provide business wide updates & showcases on current progress and upcoming Roadmap

Skills & Knowledge:

• Previous experience as a Product Owner
• Proven hands-on experience in effectively communicating stories, epics and initiatives to engineering teams
• Experience in analysing data and customer issues to draw business-relevant conclusions along with strong communication techniques
• Be able to compare and contrast existing and competitor solutions to maximise outcomes.
• Strong written and verbal communication skills

Key Responsibilities:

From time to time the key responsibilities may change or be adapted to the needs of the business, however the below gives an overview of the key areas of focus.

Requirements:

• Work experience as a product owner or similar role in product management
• Familiarity and understanding of agile and agile principles
• Hands-on experience of managing all aspects of the product life-cycle.
• Technical background/understanding with knowledge of software development
• Positive team player with strong communication skills
• Strong organisational skills
• Exposure to financial services would be a positive.

For more information on this role or to apply visit LDMS’ website here. 

Burges Salmon – Technology Innovation Specialist

Company – Burges Salmon 

Job Title – Technology Innovation Specialist

Location – Bristol, UK

Contract – Permanent, Full-time

Salary – Competitive

Perks – Yes (Private medical insurance, parental leave & more). 

Description:

Burges Salmon have an exciting opportunity for a Technology Innovation Specialist to join our Innovation team which is a key part of their Transformation and Project Management Team. In line with the firm’s strategy and continued investment in this growth area, the Technology Innovation Specialist will be part of a team involved in delivering cutting-edge solutions to our lawyers and clients.

The role is fast-paced and varied with a core focus being enhancing client service delivery. As our Technology Innovation Specialist you will have the opportunity to be involved in a diverse range of innovation initiatives and projects (everything from document automation to client facing apps to AI); working with a variety of legal tech tools; working with clients and legal teams to provide consultancy advice to design and implement solutions to improve and enhance client service delivery; helping to develop and drive innovation and client service delivery initiatives in line with the firm’s strategy; testing and trialling new products; and promoting and presenting on our innovative technology; and encouraging innovative uses. 

Skills and experience:

• An interest in innovation and technology, and be open to new ideas.
• Experience working with and knowledge of technology tools such as document automation, machine learning/AI, no code or low code platforms and ideally good experience of using legal tech solutions such as HighQ, Contract Express, Luminance, Docusign etc.
• Able to understand law firm or other high performance business environments and deal competently and diplomatically with lawyers and business services professionals of all levels. Professional services experience preferred.
• Strong client facing or consultancy experience together with excellent communication and presentation skills with a professional approach to clients and the ability to collaborate effectively, build relationships and clearly articulate and explain legal technology solutions benefits in non-technical terms.
• Good knowledge of how legal work is delivered and the use of technology, preferably some previous legal technology/consulting experience.
• Ability to support and lead workshops with clients and internal teams to gain a deep understanding of existing processes or problems in order to advise and assist with the implementation of solutions (including legaltech).
• Strong knowledge of technology and IT literate including MS Office, and excellent written and oral communication skills. 
• Ability to work collaboratively and within a close knit team in a collegiate environment and develop positive working relationships with others involved in various roles in projects undertaken by the team.
• Effective personal organisational and time management skills and the ability to juggle multiple demands and prioritise workloads.

For more information on this role or to apply visit Burges Salmon’s website here. 

Delio – Digital Community Lead

Company – Delio

Job Title – Digital Community Lead

Location – Cardiff CF10 3BZ, UK

Contract – Permanent, Full-time

Salary – up to £80,000

Perks – Yes (Flexible working policy, private medical cover & more). 

Description:

Delio is transforming private markets. Through their technology and expertise, Delio helps the world’s most respected financial institutions to deliver private market transactions to their clients. 

A key pillar of Delio’s future growth is Connect, their vision of a digital infrastructure that allows private market actors to share deals and interact with each other on a global basis. The Connect Manager will play a pivotal role in launching, building and engaging this community. Delio are looking for an entrepreneurially minded digital-native who passionately believes in the value that online communities can generate. 

As a key hire in the Delio team, this role will offer a unique opportunity to shape the strategic direction of the Connect proposition, while also taking responsibility for the tactical execution of a growth plan. This is likely to include (but won’t be limited to) community management, stakeholder engagement and communications. 

The ideal candidate will be naturally inquisitive, enjoy testing and iterating ideas, and like working cross-functionally with design, product and communications specialists. You’ll also have a passion for instigating and managing transformation projects, finding solutions to problems, and demonstrating how you’re driving improvement.

Key responsibilities:

• Work alongside the Head of Connect to build the Delio Connect proposition and act as the brand champion 
• Take a lead role in the digital transformation of DelioConnect from a concept to a tangible commercial model that powers Delio’s growth 
• Collaborate cross-functionally with various stakeholders from across the business to solve problems in innovative ways
• Lead client and stakeholder engagement within the DelioConnect community to create a vibrant and active digital ecosystem
• Manage client relationships including, but not limited to, commercial, operational and regulatory matters
• Act as an advocate for innovation by challenging traditional thinking and managing change
• Use agile project management techniques to deliver the maximum value to clients and stakeholders
• Test, monitor and iterate the proposition to drive performance improvements against key metrics
• Research, develop and support opportunities for growth

Qualifications & Essential requirements:

• Experience in managing digital-first communities, professional programmes or business networks
• Digitally proficient, with experience in managing online channels and platforms 
• Ability to manage multiple tasks at the same time and prioritise appropriately
• First-class stakeholder management skills 
• Excellent interpersonal and communication skills

For more information on this role or to apply visit Delio’s website here. 

Acquis – Customer Service and Claims Advisor, Multiple Languages

Company – Acquis Insurance

Job Title – Customer Service and Claims Advisor

Location – Newport, South Wales (UK)

Contract – Permanent

Salary – Competitive 

Perks – Yes

Description: 

Acquis are always on the look-out for talented bi-lingual Customer Service Advisors!

As a Customer Service Advisor, you will be the primary contact and service provider for Acquis’ clients and their customers within the UK and Europe. You will be responsible for ensuring quality operational services are delivered to all our business partners and associates. The Customer Service Advisor will evaluate and settle insurance claims within the delegated limits of authority, ensuring that customers receive an exceptional service and ensuring that FCA, Programme Insurers and Acquis complaints procedures are followed.

Successful candidates will have an excellent level of English plus fluency in another European Language.

For more information on this role or to apply visit Acquis’ website here. 

Hodge – Content Marketing Assistant

Company – Hodge Bank

Job Title – Content Marketing Assistant

Location – Cardiff City Centre

Contract – Permanent, Full-time 

Salary – Competitive 

Perks – Yes (28 days Holiday with the option to buy more, Subsidised Gym Membership & more)

Description: 

Hodge are a financial services business focused on the retail savings, commercial lending and specialist residential mortgage markets.  With over 1,000 reviews, Hodge are ranked third place within a group of banks, rated as 4.7 out of 5. This puts hodge in the category of being an excellent service provider.

Hodge have an exciting opportunity working as part of the Marketing team within the Customer function to champion the Hodge brand across all touchpoints. The successful candidate will be working within a team of eight reporting to the Content Marketing Manager.

Your key responsibilities will include:

• Working closely with the content marketing manager and website product owner to deliver against the web content strategy in alignment with the company’s wider goals
• Create regular engaging content incorporating brand messages across the full range of media placements
• Repurpose PR campaigns to maximise the return on creative work and research produced to support the wider marketing strategy and plan
• Deliver consistency of tone of voice across all touchpoints, becoming a passionate brand custodian in the process
• Craft quality content that engages audiences across the group’s markets and audiences
• Support SEO through writing entertaining and informing optimised copy
• Be both proactive and reactive in the pursuit of creative and valuable solutions
• Support the digital transformation roadmap by providing onsite copy and messaging as part of enhanced customer functionality
• Repurposing content for different mediums including social media and video
• Keeping up to date with industry best practice and monitoring content activities of competitor websites
• Conduct regular content reviews of all group sites to maintain relevance and accuracy
• Develop and maintain good knowledge of all company policies and procedures and wider legislative/regulatory requirements, as advised by line management and within the Group Compliance Manual. Including but not exhaustively; Conduct Rules, Data Protection, Money Laundering, etc
• Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to Group products and services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management
• Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks in everything you do
• Undertake any other reasonable tasks as requested by management
• Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to Group products and services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management
• Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks in everything you do.

Candidates must have:

• Educated to degree level, preferably Journalism or English
• 1-2+ years’ experience in a content creation role
• Writing for a range of audiences with different needs and motivations
• Digital and offline copywriting experience

For more information on this role or to apply visit Hodge’s website here. 

Confused.com – Network Support Engineer

Company – Confused.com

Job Title – Network Support Engineer

Location – Cardiff, Wales

Contract – Permanent, Full-time 

Salary – Competitive 

Perks – Yes (Enhanced maternity and paternity leave, private medical scheme & more)

Description: 

The Network Support Engineer will provide 3rd-line support to the Confused.com server, network technology equipment and software. This will include support for the server, networks and storage cloud, and on premises hosted.

Responsible for supporting and innovating server\network\storage devices for staff working in a hybrid model. Support areas include staff working remotely and at our office based in Cardiff.

Typical tasks:

• Working on the DevOps backlog
• WAN, LAN, Wireless, Internet, Network Security, Azure Networking & Network Monitoring.
• Firewall Management (Palo Alto’s) and Upgrades
• Support Tickets from Network area
• Application Monitoring
• Wireless Configuration and Support
• Data Centre Management: Palo Alto’s Firewall and Cisco switches
• Connectivity: VPN support and maintenance
• Troubleshooting Network related issues and connectivity to Cloud environments
• Research and Development of current Network Infrastructure
• Server Support, Maintenance and Administration
• Understanding of Azure Networking
• Process and Procedure Documentation
• Engage and work with third parties for support and escalations.

Requirements:

• Proactivity
• Seeing problems through to resolution, taking responsibility
• Identify underlying issues and resolve
• Work effectively as part of a team and as an individual
• Contribute to a positive working environment
• Flexible working, 3 days a week on-site (between 8am-6pm)
• Cross team collaboration
• Strong communication and people skills
• Troubleshooting experience

Desirable Experience & education:

• A degree or equivalent in IT is preferred but not mandatory.
  • Qualifications in related disciplines will be considered.
• Working in a networks/3rd line or project based role
• Administration and configuration of networking technologies

For more information on this role or to apply visit Confused.com’s website here. 

Sonovate – Accounts Receivable Coordinator

Company – Sonovate

Job Title – Accounts Receivable Coordinator

Location – Cardiff/Hybrid working 

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (Private medical insurance with Bupa, Employee Assistance Programme & more)

Description: 

Sonovate is a lending and technology business with a clear vision: to be the premier global financing platform for the ‘Future of Work’. 

Sonovate are looking for a Accounts Receivable Coordinator to help maximise profitability through effective and timely management of Sonovate’s incoming finance administration, and minimising the risk of account inaccuracies, whilst also providing support for the Credit Control Team.

You will work proactively to deliver and maintain a first-class service alongside a team of credit controllers, ensuring Sonovate builds a secure and profitable Sonovate. This is built on developing professional and efficient relationships with your team and providing excellent standards of customer service both internally and externally. This is to ensure that risks are identified and escalated, and the duties are managed and maintained.

What Does Success Look Like in this Role?

• You will understand the importance of accurate cash and invoice data, alongside the impact this can have both internally and externally.
• You will have great organisational and time management skills, with the ability to multi-task and show confidence with daily use of multiple applications.
• You will take initiative to support the team and undertake duties necessary for the department to function as expected.
• You will have the drive to promote the importance of core finance and credit control processes, whilst working to strict deadlines.
• You will be a keen problem solver, with a skillset that reflects the ability to investigate and work cross functionally for a resolution.
• You will understand CRM and ticketing systems, and the integral role they play internally and externally.
• You will have the ability to embrace and absorb processes that are put in place, ensuring accuracy and diligence across all actions undertaken.
• You will understand the importance of clear communication and teamwork, and your impact within the team and wider business.

Duties and Key Responsibilities:

• Confidence with Microsoft Excel
• Assist with daily cash uploads/allocations within agreed timescales along with ant subsequent issues
• Manage the manual allocation of cash gained for our ring fenced ledgers, reaching out to customers for required remits
• Providing daily support for our Credit Control Team, which includes preparing templated reminder letters
• Undertake new debtor verification via phone and email
• Create and maintain accurate and up-to-date customer account records
• Update customer records to reflect payment dates and remittances, to enable cash forecasting
• Assist with posting invoices to our accountancy package for ledger management
• Work with senior staff on new customer distribution across the Team
• Issuance of all invoices and credit notes on a weekly basis
• Manage post-invoice bespoke processes as dictated by Sonovate’s customer base e.g. external invoice portals, bespoke purchase order application etc.
• Send out copy invoices & statements via excel and/or PDF
• Assist the Credit Control Manager and Senior Staff with any ad-hoc projects/duties
• Liaise with customers via telephone and email
• Management of shared mailboxes and CRM cases within agreed SLA
• Occasional banking of cheque payments
• Issuing weekly aged debt reports to our clients
• Work closely with internal stakeholders to allow best practice
• Challenge working processes and suggest improvements
• Escalate issues to the Team & wider business

For more information on this role or to apply visit Sonovate’s website here. 

Chetwood Financial  – Junior Analytics Analyst

Company – Chetwood Financial

Job Title – Junior Analytics Analyst

Location – Wrexham / London / Hybrid  

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (pension, private medical insurance including dental and optical, & more). 

Description:

Founded in 2016, Chetwood Financial is a digital bank using technology to make people better off. 

The Data and Analytics team lead Chetwood’s understanding of product and market performance. The team provides high quality analysis, insight and guidance to the Exco to enable action to be taken to address performance issues. The team owns the approach to analyse Chetwood data, the implementation of Chetwood’s portfolio management tools, including customer analytics and reporting technologies.

Key Responsibilities:

• Support the creation of core business metrics to align with company priorities
• Transforming data into insights, enabling business intelligence and executive decision-making
• Contributing to the specification, design, build, testing and delivery of data and MI solutions and data lifecycles
• Support the development of credit, collections analytics, payments, and cash collected metrics
• Monitor customer cohorts including “repayment holiday” populations
• Working closely with business stakeholders to understand requirements and elaborate these from business level to data level
• Support automation of key reporting

Experience and Qualifications:

• Strong analytical and problem-solving skills with the ability to question, shape, analyse, understand and explain to a range of technical and non-technical audiences complex requirements
• A desire to learn about data science principles
• A desire to learn about credit risk analytics and behavioral data
• Excellent verbal and written communication skills
• Ability to work independently and, at the same time, support the wider project team as needed
• Experience using SQL and Python – Beginner to Advanced levels considered
• Degree level education in A STEM subject

For more information on this role or to apply visit Chetwood’s website here. 

Trust Payments – Business Development Manager

Company – Trust Payments

Job Title – Business Development Manager

Location – UK

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (Flexible home working, Pension, Healthcare, Life Assurance & more)

Main purpose of the job:

Trust Payments is recruiting for a Business Development Manager to join the Wonderlane Team and help drive the success of the brand.

This role is a new business role for someone with a proven background in retail and hospitality with EPOS and Inventory Management experience. The candidate will proactively seek prospective clients in the Tier 1 & Tier 2 verticals across the UK, initially within Retail.

The Business Development Manager will be responsible for developing a pipeline and identifying the key stakeholders within each business, while networking and growing the opportunities.

Our company has offices across the UK, Malta and the USA. This role is for UK sales initially with a view to expand into Europe.

Duties and responsibilities: 

• Seek new business prospects proactively with a view to selling the Wonderlane Products and Services including EPOS, Inventory Management, Click & Collect, Payment Solutions, Self-Checkout and other solutions
• A consultative sales approach, understanding the potential customers business and providing best practice solutions
• Spot cross and up-sell opportunities, which can add value to customers and revenue for Trust Payments as a group
• Negotiate commercial and contractual terms for long term contracts
• Database management including ongoing maintenance of the CRM system for accurate reporting, forecasting and pipeline management
• Attend and represent the business at events, shows and other industry gatherings
• Travel throughout the UK to customer sites, Trust Payments offices and other meetings

Experience and Qualifications: 

• A proven track record in new business sales with a hunter mentality. This is not an Account Managers role
• Show a hunger and a desire to exceed targets and achieve success, which will be rewarded and recognised
• A good knowledge of the EPOS industry, including main players, UK competitors and new technology solutions
• An understanding of the UK Retail and Hospitality Sectors.
• Experience selling SaaS & PaaS licences at C Level
• Must be proficient with Microsoft Windows and Sales Force

For more information on this role or to apply visit Trust Payments’ website here. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech, so if you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.