Recruitment Roundup – 3rd February 2023

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

FinTech Wales – Head of Business Development

Company – FinTech Wales

Job Title – Head of Business Development 

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive

Description: 

Reporting into the CEO, the Head of Business Development role will lead revenue generation across FinTech Wales (FTW).

Responsibilities:

Strategy (15% of the time):

• Business development strategy – develop a coherent business development strategy that enables FTW to remain financially sustainable covering membership recruitment and retention, and other new revenue streams
• Develop strategic documentation – develop documentation required to support business development and sales, working closely with the FTW marketing team e.g. membership brochures

Business Development (70% of the time):

• Increase revenue generation – increase revenue generation from FTW commercial activity
• Generate and manage a pipeline of membership prospects – create and pursue a clear pipeline for membership
• Engage with new members and grow our membership base – increase membership numbers, in line with our financial projections
• Explore and develop alternative revenue streams – explore and develop viable and sustainable revenue streams beyond membership e.g. sponsorship
• Build relationships – build strong relationships with our network of members and Partners and stakeholders

Reporting (15% of the time):

• Revenue reporting – develop meaningful revenue reports to feed into the established FTW governance cycle
• Feed into financial forecasting – support the Head of Operations to revise revenue forecasts quarterly

Key Measures (what success looks like):

• Increase revenue – grow revenue and hit agreed targets in line with our financial plans
• Diversify revenue streams – grow the number of viable revenue streams
• Member satisfaction and retention – maintain high levels of member satisfaction and retention

How to apply:

To apply, please email your CV and an overview of why this job could be perfect for you to [email protected] by the 28th of February.

ActiveQuote – Sales Coordinator

Company – ActiveQuote

Job Title – Sales Coordinator

Location – Cardiff Bay

Contract – Full-time, Permanent

Salary – £18,750 starting salary with OTE up to £29k

Perks – Yes (30 days holiday, Bupa Health Insurance & more)

Description: 

ActiveQuote have an exciting opportunity for a Sales Coordinator to join their new business insurance team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

ActiveQuote works in partnership with the UK’s leading price comparison sites including MoneySuperMarket, GoCompare, Uswitch and money.co.uk, meaning all customer enquiries are warm leads as they will already have received a quote via ActiveQuote’s market leading comparison system.

 Job Scope

As an ActiveQuote Sales Coordinator, you will form part of the Sales function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being the first point of call to the comparison site customer generated leads.

Responsibilities and Duties:

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and our clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

 Essential Skills & Education:

• Excellent communication skills both verbally and written towards all our customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience 
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient
• Minimum of 3 GCSEs including Maths and English at grade C or above

Click here for more information on this role or to apply. 

Blukite – Social Media Manager

Company – Blukite

Job Title – Social Media Manager

Contract – Full-time, Permanent

Salary – £30,000

Description: 

Accountable for developing and delivering the paid and earned social media strategy to support stretching growth plans. Blukite are looking for a Social Media Manager who can enhance their brand and build strong online engagement with the advisor network and our customers, using social media platforms. The Social Media Manager will be responsible for working with Blukite’s campaign teams to develop and deliver social media content that is designed to engage users and create interactive relationships The successful candidate will also be required to collect and review social media data to develop more effective campaigns.

The role holder will be passionate about the customer and have experience of working with social media in both B2B and B2C markets. They will work collaboratively across the marketing team to share innovations, drive test activity and drive efficiencies as well as delivering a highly effective social media plan. They will also understand that Blukite operates in a highly regulated market, the job holder will be responsible for ensuring Blukite’s social media activity is always delivered in a compliant manner.

What You’ll Do:

• Develop the company’s social media strategy, be clear how each channel is used and deliver engagement within those chosen channels.
• Work closely with the marketing teams to develop social media campaigns that help to achieve brand and customer engagement (B2B and B2C).
• Identify and where appropriate engage with relevant influences to drive broader brand engagement.
• Develop and distribute regular reports on campaign performance, channel performance and competitor activity.
• Understand and share emerging social media trends.
• Develop a social listening program which will drive new and engaging content themes.
• Educate colleagues in social media best practice.
• Monitor for and respond to brand mentions across all social channels.
• Work with the servicing teams to manage customer contact via social channels.
• Oversee the sign-off of social media posts to ensure regulatory requirements are being met.

Who You Are:

• Strategic thinking – understand how to integrate social media into the marketing mix, how it will integrate with other digital and with traditional media activity.
• Data driven – social media has a cost and a commercial value; the role holder needs to be able to understand the business objectives and align ROI to those objectives.
• Creative – the job holder will work in a highly regulated environment and needs to be able to make our social media engaging with the confines of that regulation.
• Process focused – we operate in a highly regulated environment and need to ensure we follow regulatory processes when engaging through digital channels.
• Communities – we engage with many different audiences; the job holder needs to be able to relate to each of these and drive engagement across consumer and business relationships.
• Challenging – how can you make us stand-out in a crowded and functional market.

Click here for more information on this role or to apply. 

Go.Compare – Customer Service Manager

Company – Go.Compare

Job Title – Customer Service Manager

Location – Cardiff 

Contract – This role is a 12 month maternity cover fixed-term contract

Salary – Competitive 

Perks – Yes (unlimited holiday, hybrid working & more)

Description: 

Whether switching providers or comparing products for the first time, Go.Compare offers a free, unbiased comparison of reliable deals covering a range of services from insurance, loans and utilities through their trusted network of partners, giving you a fair deal.

What you’ll be doing:

As Customer Service Manager at Go.Compare you’ll ensure that they’re able to resolve customer queries and deliver excellent customer service, you’ll demonstrate excellent listening skills and will be able to show empathy to customers across multiple channels including telephone, email, social media and reviews. 

You’ll have knowledge of what it is to work in the financial services industry adhering to FCA guidelines and will understand frustrations that customers may have with particular knowledge around insurance products and providers.

You’ll act as a point of referral for Customer Service Assistants to take care of escalations for our brands, work with management and wider teams in order to problem solve recurring issues affecting Go.Compare‘s customers and investigate and help to determine the root cause of issues, resolving and recording all queries and complaints in line with company guidelines.

You’ll also be maintaining up to date knowledge and understanding of products and services offered by Go.Compare‘s brands and business partners.

Experience:

• Knowledge of the financial services industry – ideally, you’ll have some experience of working to FCA/Ombudsman regulations.
• Customer service & complaints handling – you’ll have experience of working in a role where your primary focus has been delivering excellent service to customers and resolving complaints, we’re very open to backgrounds and some of our best Advisors have come from customer facing roles within hospitality, contact centres and retail!
• People management background

Click here for more information on this role or to apply. 

Coincover – Machine Learning Engineer

Company – Coincover

Job Title – Machine Learning Engineer

Location – United Kingdom

Contract – Full-time, Permanent

Salary – Competitive 

Description: 

As a start up with a first mover advantage, Coincover has had to move very fast. As their data-driven and machine learning products and features reach maturity, Coincover needs to solidify their implementation in a highly performant production environment. You will be part of a small and fast-moving team, bridging the gap between the data scientists and the remaining platform engineers, to bring highly performant and optimised machine learning features to production, monitor them, and help scale them with Coincover’s product. Given the size of the team, you are expected to cover different responsibilities such as data and platform engineering. 

Roles and Responsibilities:

• Design and implement MLOps on AWS that can help solidify the best practices for all stages of machine learning products and features 
• Machine learning model and other data-driven features review, including refactorise, optimise, containerise, deploy, version, and monitor their quality 
• Train, validate, and test models prototyped and designed by data scientists
• Design and build solutions and tools to help data scientists and analysts access the data to perform their work
• In conjugation with the data scientists, collect and curate relevant data and data sources for the machine learning and data science models
• Validate and verify data quality and schema assumptions used in production
• Bridge the gap between the data scientists and the platform engineers
• Actively participate in internal data science and machine learning scientific and best practices reviews and discussions
• Take the initiative and leading role in solving the technological challenges arising from machine learning products and features
• Take ownership in the production implementation of the machine learning products and features 

Requirements:

• Minimum 5 years of experience as a ML Engineer and/or machine learning engineer 
• Experience in implementing ML workflows and frameworks
• Experience in deploying, optimising, monitoring machine learning models in production
• AWS and its services
• Terraform/Pulumi
• Database skills, with focus on SQL
• Containers, such as Docker
• Programming languages like Python
• Knowledge of machine learning frameworks such as SciKit Learn, Keras, PyTorch, Tensorflow, etc 

Click here for more information on this role or to apply. 

Hodge – Financial Controls Analyst

Company – Hodge

Job Title – Financial Controls Analyst

Location – Cardiff 

Contract – Full-time, Permanent

Salary – £50-55k

Perks – Yes (Subsidised Gym Membership, Private Medical & Health Insurance

 & more)

Description: 

Hodge is a financial services business focused on the retail savings, commercial lending and specialist residential mortgage markets.

Reporting to the Financial Controller, the Financial Controls Analyst will be responsible for the delivery of the end-to-end financial controls framework for the business.

Key responsibilities will include:

• Lead the development and on-going monitoring of the Group’s financial control framework.
• Lead the implementation of a UK SOX-style controls environment.
• Take ownership of Finance’s RCSA (Risk and Control Self-Assessment) framework.
• Maintain up-to-date documentation of end-to-end processes, identifying key controls within each process.
• Design, document and implement internal controls.
• Design and perform testing to regularly monitor the design and operating effectiveness of internal financial controls.
• Evaluate any deficiencies reported in the design and operating effectiveness of financial controls and monitor remediation plans.
• Provide guidance and advice to control owners for remediation of internal financial controls where necessary.
• Prepare control assessment findings and recommendations for Executive and Board Committees.
• Work closely with internal and external audit teams.
• Work with Finance and Operations teams to ensure that any business change activities are embedded into the control framework.

What Hodge needs from you:

• Educated to degree level or equivalent
• Ideally a Qualified Accountant – ACA/ACCA/CIMA or an equivalent qualification
• Experience of designing, implementing and/or testing financial controls or processes desirable.
• Previous financial services or banking environments are desirable.
• Will be well versed in delivering a controls framework within a highly regulated organisation.
• Experience in drafting policies and procedure documents.
• Excellent verbal and written communication
• Strong numeracy skills

Click here for more information on this role or to apply. 

Sero – Senior Firmware Engineer

Company – Sero

Job Title – Senior Firmware Engineer

Location – Cardiff 

Contract – Full-time, Permanent

Salary – £65,000 per annum

Perks – Yes (6% pension contribution, healthcare with family & dental options & more)

Description: 

Sero are looking for a self-directed, experienced Senior Firmware Engineer to help us continuously develop and extend our existing products and tooling.  

You’ll join a team of fantastic firmware and software engineers working together to deliver products and tools for Sero’s customers and internal stakeholders. This role may suit a Senior Firmware Engineer who is looking for a collaborative environment to learn, deliver and grow within a team.  

This is a great opportunity to join an amazing business at an exciting time in Sero’s development, with recent investments enabling a platform for significant future growth. As part of the Software Engineering team, you will need the gravitas and ability to effectively communicate with a wide range of internal and external stakeholders at a technical level. You will also need to mentor other engineers and work within an agile environment. 

It’s a chance to be part of a growing, friendly team trying to make a positive difference to fight the climate emergency.   

What Sero will be asking you to do:

• Participating in all phases of firmware development including design, definition, estimation, implementation, debugging, testing and documentation 

• Active participation in the peer review process within the team 
• Working within your mixed team of firmware and software engineers to ensure vertical slices are created and completed wherever feasible 
• Working closely with other hardware, software, and project specialists to agree and plan for interfacing and integrating with external devices 
• Support the validation process by writing tests and debugging the expected behaviour in multiple environments 
• Coach and mentor Sero staff with their knowledge and understanding of our products and where appropriate firmware development. 

To be successful in the job straight away you will need: 

• Demonstrable experience in C/C++ in embedded systems 

• Demonstrable experience in Elixir programming (Ideally Nerves) 
• Experience building Linux systems, buildroot, yoto 
• Experience of concurrent, soft real time systems 
• Demonstrable experience designing embedded applications 
• Knowledge of communication protocols (Modbus etc) 
• Understanding of electronic circuits and the use of logic analysers 
• Proficiency in problem-solving and debugging skills 
• Excellent team working skills, drive, self-motivation and focus on results 
• Practical, organised and analytical approach to work 
• Experience in version control, bug tracking and release management 
• Experience working in an Agile or Scrum environment
  

If there are elements of the above lists that you don’t have, please don’t be put off! We are happy to support people with their continuous improvement.  

Click here for more information on this role or to apply.

Sonovate – Business Administrator

Company – Sonovate

Job Title – Business Administrator

Location – Cardiff / Hybrid

Contract – Full-time, Permanent

Salary – Competitive

Perks – Yes (Private medical insurance with Bupa, Employee Assistance Programme & more)

Description: 

Sonovate is a lending and technology with a clear vision: To be the premier global financing platform for the ‘Future of Work’

As a Business Administrator, you will report directly to one of the Team Leads within the operations department. You will be harnessing your processing and administration skills in a variety of business-critical tasks across Sonovate’s systems. You will need to be flexible and carry out any duties within your skills and capabilities and ensure all unique client requirements are updated accurately. In addition, you will liaise with customers to ensure accurate information is gathered so Sonovate can enter correctly, whilst assisting with improving processes and liaise with their Quality, Payroll and Client Services teams to implement change. You will be the key driver in ensuring Sonovate’s weekly pay cycle is operating effectively and ensuring we pay their customers accurately and on time, every time.

Duties and Key Responsibilities:

• Accurately manage a high volume of business data checking, data processing and data input
• Proactive outbound communication with Clients and Agencies to query and chase timesheet and expenses for our customers
• Organise workload daily to ensure tight deadlines are met
• Identify, suggest and raise process improvement ideas to your team lead, so that we can focus on doing the right thing at the right time and lead to an increase in customer delight
• Support the wider team during holidays and sickness, providing cover as required
• Supporting the payrun by ensuring business critical operational processes are completed to the highest quality and within our internal and external SLAs

Click here for more information on this role or to apply. 

Wagonex – Customer Services Associate  

Company – Wagonex 

Job Title – Customer Services Associate  

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive

Perks – Yes (25 days annual leave, hybrid working & more)

Description: 

As a Customer Service Associate, you will quickly find yourself at the front and centre of activities to assist our customers through our automotive website. Key responsibilities will include helping customers with simple tech support, answering general queries, and providing feedback. You will be able to get involved in both product meetings and platform training sessions. Working in a scale up means you will work closely with colleagues from across the organisation, from customer service to product and tech, and will have plenty of opportunity to learn and develop skills. 

Wagonex is excited to bring on the next member of their Operations team and look forward to finding someone who is looking to work and grow with them. 

Main Tasks of Job:

• Deliver excellent customer service across phone, email, and web chat.
• Monitoring mailboxes and ensuring customer contact processes are followed.
• Focus on improving customer satisfaction.
• Suggesting process or platform improvements e.g. review and implement chat bot functionality or similar to improve customer experience.

Requirements and skills:

• Enthusiasm for service improvement.
• Self-motivated with a passion for excellence.
• Computer literate.
• Fluent in oral and written English.
• Experienced using MS tools (Outlook, Word and Excel).
• Familiarity with working in an FCA regulated environment.

Click here for more information on this role or to apply. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech. If you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position today. 

For FinTechs looking to have their latest listing featured in our fortnightly bulletin, email us at [email protected] for more information.