Recruitment Roundup – 2nd March 2022 

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup. 

Ship Shape – Product Manager/ BA

Company – Ship Shape

Job Title – Product Manager/ BA

Location – Cardiff / Hybrid 

Contract – Permanent, full-time

Salary – £55,000 per year plus 3% pension

Perks – Yes (4.5 days per week, WFH the norm and more)

Description: 

The Product Manager/ BA is responsible for product planning and envisioning such that the Ship Shape team can deliver on that vision, and the company’s overall strategy and goals are achieved.

Strategic Envisioning

The Product Manager/ BA is expected to lead and own the processes for:

• Gathering and prioritizing product and customer requirements
• Assessing market opportunities and competition
• Assess partnerships and licensing opportunities
• Imagining as yet untapped disruption opportunities.

They do this by their own efforts and by directing and coordinating efforts of colleagues including but not exclusively Exec and Sales.

Owned planning and delivery tasks, and assistance from team

The Product Manager/ BA is then expected to:

• Own the product roadmap
• Control backlog with prioritized work items
• Assess level of definition required for each work item, and
• Define and document work items and definition of done, to the level the Product Manager and Technical Product Manager assess to be required
• Own Specifications (BDD, GUI, API)
• Assure delivery of work items prior to release
• Approve releases

The Product Manager/ BA will be assisted in their responsibilities by:

• UX/UI specialist
• Snr Full Stack Developer
• QA Analyst
• CIO/COO (acting as Delivery Manager and Scrum Master)
• Sales, Marketing, and Client team acting as Voice of the Customer

Contribution to others’ tasks

The Product Manager/ BA on occasion will assist the Exec, and Sales, Marketing, and Client team, to:

• Develop the core positioning and messaging for the product
• Perform product demos to customers
• Set pricing to meet revenue and profitability goals
• Briefing press and analysts and go on press tours

 The Product Manager/ BA will assist Engineering leaders to:

• Explain the product and features to all staff, for example:
• for new joiners
• to workshop details of complex features

For more information on this role or to apply visit Ship Shape’s website here. 

Currencycloud – Customer Operations Specialist

Company – Currencycloud

Job Title – Customer Operations Specialist

Location – Cardiff (Remote)

Contract – Permanent, full-time

Salary – Competitive 

Perks – Yes (individual learning and development budget, a pension or 401K contribution and more)

Description:

Responsible for providing day-to-day support and exceptional customer service for our Installed Base of key clients. Customer Operations Specialists contribute valuable insight and work closely with the Customer Success Team to help identify improvements. This role reports into the Customer Operations Manger.

Customer Operations provides continuous 24/7 support. Some of the team therefore work on a shift pattern, some work business hours. This role is for working on the shift pattern.

The details:

• Handle phone queries and support tickets
• Cover complaints and crisis management
• Manage trading tasks; cancellations, splits, drawdowns and rolls
• Troubleshoot technical/operational issues
• Liaise with the Technical team and Operations team to resolve issues
• Escalate serious issues when necessary
• Adjust user configurations
• Build and document processes internally and assist with external communications
• Assist in product development
• Maintain full understanding of our Back Office system, margin, reconciliation, our currency offering, payment limitations, and the FX market
• Manage and log your shifts in the rota to cover 24/7 support
• Share client feedback with the Product team and Customer Success Team
• Work with the Customer Success team to understand clients’ needs
• Attend meetings and social events with clients when required

Skills, Knowledge & Expertise:

• Have an interest in the payments, financial services, technology or FX industry
• Perform well under pressure, with outstanding organisation and ability to prioritise
• Excellent phone manner and written skills
• Be an inquisitive, fast learner
• A people person who is adaptable
• Above all you should be accountable for you own actions and have an ‘own it’ attitude

Sorodo – Customer Relationship Manager

Company – Sorodo

Job Title – Customer Relationship manager 

Location – Cardiff (Remote)

Contract – Permanent, full-time

Salary – £18,000 – £20,000

Perks – Yes (25 holiday days, Employee Assistance Programme (EAP) and more)

Description:

​​Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

Sorodo are looking for our first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

• Taking inbound phone calls and reaching out to online lead applications
• Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
• Answer customer questions on the range of business finance we offer
• Ask questions to understand customer requirements
• Continuous lead follow up
• Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
• Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

• Excellent communication and listening skills
• Experience in phone calls hot and cold
• 1-3 years minimum knowledge and understanding of business finance
• 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Extremely organised with strong administration skills, and attention to detail
• Cool-tempered and able to handle rejection
• A polite and friendly manner
• Be able to work independently and as a team
• Punctual, professional and positive

For more information on this role or to apply visit Sorodo’s website here. 

Sero – Manual Test Engineer

Company – Sero

Job Title – Manual Test Engineer

Location – Cardiff 

Contract – Full Time (37.5 hours a week)

Salary – Competitive 

Perks – Yes (healthcare with family & dental options, electric vehicle scheme & more) 

Description:

Sero are looking for a Manual Test Engineer to join the team and help them validate release quality by building and executing test plans against their existing products. Sero operates a microservice architecture in GCP using Typescript & NodeJS for our back-end on Kubernetes with Express and TypeORM. Sero’s front end is React based.

You will be working as a manual tester taking hands-on tasks to ensure that the products meet the requirements and targets of the business. 

This is a great opportunity to join an amazing business at an exciting time in our development, with recent investments enabling a platform for significant future growth. As part of the Platform team, you will need the gravitas and ability to effectively communicate with a wide range of internal and external stakeholders at a technical level.

Your scope will cover the full suite of products and your responsibilities, outside of delivering test plans and outputs, will include;

• Partaking in functional and regression testing across a variety of products
• Documenting the issues found and designing appropriate technical solutions
• Reviewing architectural solutions and providing input on potential exposures
• Reviewing the requirements and enhancing your personal arsenal of knowledge

What we would like from you:

• Experience within or exposure to a manual tester role
• Strong knowledge of Jira
• Understanding Agile principles
• Good understanding of API and web testing
• Proactive approach towards problem solving
• Strongly analytical and organised individual
• Eager to learn and progress

For more information on this role or to apply visit Sero’s website here. 

Comparison Creator – IT Manager

Company – Comparison Creator

Job Title – IT Manager

Location – Llantarnam Park, Cwmbran 

Salary – Competitive 

Contract – Full Time 

Perks – Yes (bonuses available)

Description:

Comparison Creator are looking for a motivated and technically skilled IT Development Manager to join them on a permanent basis.

Requirements:

• Technical leadership of the development team and delivery process. 
• Line management and career development of a group of highly skilled LAMP developers
• Knowledge and understanding of open-source technologies
• Solid understanding of modern front end development technologies

For more information on this role or to apply visit Comparison Creator’s website here.

LexisNexis – Senior Product Manager

Company – LexisNexis

Job Title – Senior Product Manager

Location – United Kingdom 

Salary – Competitive 

Contract – Full Time 

Perks – Yes (Read about LexisNexis’ employee benefits here)

Job Summary:

The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas. He/she will informally coach more junior PMs and interview and recruit new PM candidates.

Responsibilities:

Customer Focus:

• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close contact with customers to gain a sense for where the market is heading given multiple considerations.
• Creates processes that are adept at recognizing customer needs.
• Aligns/coaches the team to ensure customer needs are met.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail. Data-Driven Decision-Making & Analysis
• Leverages metrics to track progress on customer needs and ensures that product efforts move those metrics.
• Is proficient at pulling and accessing data from multiple sources, and managing through data ambiguity.
• Considers various options to balance complex conflicting priorities.
• Identifies the most important data to consider and sets KPIs, priorities and dashboards.
• Develops multiple hypothesis-driven product evaluation strategies, including AB testing for interactive products, and assesses the expected efficacy of each. • Is comfortable to take an analytical, data-driven approach for situations where rigorous data sets are unavailable.

Product Delivery & Development Lifecycle:

• Has a thorough understanding of the broader product experience and uses this knowledge to develop comprehensive prototypes.
• Drives key end-to-end lifecycle components, from planning to release.
• Has a thorough understanding of the company’s SDLC processes, including agile processes.
• Helps drive solutions for complicated design challenges.
• Writes clear requirements for complex features or products and is responsive to requests for clarifications.
• Manages product without direct supervision, involving manager or other senior leaders only when appropriate.

Strategy & Commercial Acumen:

• Develops product vision and roadmap plan aligned with business strategy and communicates across all critical stakeholders.
• Understands and communicates the need to show a return on investment and prepares an operating budget for the product.
• Uses knowledge of competitors to inform product decisions and roadmaps.
• Writes or supports business cases for investment.
• Understands how to use data to drive commercial decisions and growth opportunities for the product.

Technical Skills:

• Understands company technology stack at a high level, for the broader product.
• Utilizes or extend the company’s platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is comfortable analyzing data using existing software packages (e.g. Excel).

Critical Experiences:

• Recognized as full owner of a product or sizable feature of a complex product
• Released new product or product features to the market, from collaborative conceptualization to execution to post-release management.
• Frequent product customer engagements that lead to positive commercial outcomes.

Delio – Engineering Manager

Company – Delio 

Job Title – Engineering Manager 

Location – Cardiff (remote/hybrid work options)

Contract – Full Time 

Salary – Competitive 

Perks – Yes (25 days holiday, Competitive pension contributions and more)

Description:

Delio is transforming private markets. Through our technology and expertise, we help the world’s most respected financial institutions to deliver private market transactions to their clients. 

​​Delio are on the lookout for an Engineering Manager who can:

• Help develop strong teams – you’ll be involved in recruitment, onboarding and the personal development of engineers.
• Work closely with the CTO and department Heads to write and compile technical documentation, proposals and communications.
• Work closely with our Product Owners and clients to make sure we are developing the correct features to deliver a great product.
• Help manage and plan the incoming work to meet our roadmap and client requirements.

Key responsibilities:

The Engineering Manager will contribute to both the technical and product vision of the business, this ensures the product fits our clients’ needs and our long-term vision. You’re unlikely to be particularly hands-on with the code but will have enough technical experience to be able to contribute to and guide technical discussions, bringing the big picture context.

Qualifications:

• A passionate for nurturing engineering talent, encouraging their development, and also ensuring everyone is aligned with product delivery objectives.
• Experience working with high performing engineering teams with strict regulatory requirements and a high level of innovation.
• An ability to communicate and manage stakeholders.
• A track record in managing teams building scalable and resilient products.
• A constant need to learn and deepen your expertise or broaden your knowledge.
• A history of engineering or technical expertise to engage with engineers and clients alike.
• Strong written and communication skills

For more information on this role or to apply visit delio’s website here. 

FinTech Wales – Head of Membership

Company – FinTech Wales

Job Title – Head of Membership 

Location – Cardiff / Hybrid 

Contract – Permanent, full-time

Salary – £35k+

Perks – Yes 

Description:

Reporting into the CEO, the Head of Membership is an essential role responsible for FinTech Wales’s strategy driving the growth of new members and how we get them, the process to convert and win them over, along with how to deliver value and keep them as members.

Responsibilities

Strategic (25 % of the time):

• Analyse – ensure we know our members! Develop regular analysis, feedback and surveys to understand what our members need, what they think about the ecosystem and FTW.
• Lead the membership strategy – develop a comprehensive membership strategy in order to get, convert and keep members.
• Measure – develop a strategic reporting framework that allows us to benchmark the impact we have on our members and the value we deliver.

Get (25 % of the time):

• Synergies – working with other members of the team, specifically marketing and commercial teams ensure we leverage all opportunities and initiatives to win new members and sponsors.
• Campaigns – develop specific campaigns to get new members.
• Prospects – work on a process and pipeline to identify new members and sponsors.

Convert (25 % of the time):

• Win – new members by working closely with the CEO to develop a process which enables FTW to efficiently win new members and sponsors.
• Legal – manage and develop a process to ensure all members and sponsors are supported with relevant legal and commercial documents.
• Reporting – report back to the team, board, panel and members on new wins. Work closely with the marketing team to ensure these new wins are promoted.
• Onboarding – develop an appropriate process to ensure we onboard new members and sponsors in the best way possible.

Keep (25 % of the time):

• Retain – ensure we retain members/sponsors by delivering them value.
• Identify – develop a process to identify members/sponsors who are unhappy with their membership, or there are opportunities to improve.
• Improve – members experience both positive and negative.
• Report – back to the team and board around retention and membership/sponsorship success and challenges.
• Promote – working with the marketing teams, promote the success members experience with FTW.

For more information on this role or to apply click here. 

FinTech Wales – Head of Operations

Company – FinTech Wales

Job Title – Head of Operations

Location – Cardiff / Hybrid 

Contract – Permanent, full-time

Salary – £50-£65k

Perks – Yes 

Description:

Reporting into the CEO, the Head of Operations oversees the daily operations of

FinTech Wales (FTW) to ensure that the business is well-coordinated, productive,

compliant and meets its obligations from a reporting and fiduciary perspective.

Responsibilities

Operations Framework (10 % of the time):

• Collaborate – with the CEO, other members of the team, board and external suppliers to develop an operational work that enables FTW to function to the best of its ability.

• Iterate – Importantly, revisit this framework on a regular basis to ensure it’s fit for purpose and evolves as the business grows and changes.

• Calendar – develop an easy to understand calendar around all operational requirements, deadlines and events.

Financial (50 % of the time):

• Lead – the financial management of all FTW financial matters from annual/qr reporting, filing/submission of key documentation (e.g. annual return, companies house filing statement etc…), to monthly revenue numbers and P&L updating.

• Manage – internal and external resources (e.g. book-keeper) to help achieve

key financial responsibilities.

• Report – in appropriate manner and time on all financial related activities.
• Update – all documentation in the appropriate and timely manner.
• Manage – Resource, both internal and external to deliver and meet all financial requirements. (e.g. Accountants, Pension providers etc…)

People (25 % of the time):

• Support – the CEO in managing employees from an operations perspective, e.g. payroll, contracts, pension etc…

• Own – being the point of contact for FTW employees for all operational matters e.g. payroll changes, pension etc…

Legal (10 % of the time):

• Own – the filing and management of all legal documents related to the operational running of FTW.

• Report – in appropriate manner and time on all legal related activities.
• Update – all documentation in the appropriate and timely manner.
• Manage – Resource, both internal and external to deliver and meet all financial requirements.

Key Measures (what success looks like)

• Hit personal objectives -around managing key Financial, People and Legal targets.

• Lack of errors – minimise the number of errors or issues from an Operations perspective.
• Efficiencies – make improvements to the way FTW works and operates.

For more information on this role or to apply click here. 

FinTech Wales – Head of Marketing

Company – FinTech Wales

Job Title – Head of Marketing

Location – Cardiff / Hybrid 

Contract – Permanent, full-time

Salary – £50-£65k

Perks – Yes 

 

Description:

Reporting into the CEO, the Head of Marketing is responsible for raising the

profile of FTW it’s members and the ecosystem. Delivering a comprehensive

marketing strategy encompassing all of FTW activities across Members, Skills,

Foundry, Promotion and more. A specific focus is also helping win and retain

members along with leading on Events and the promotion of key activities.

Responsibilities

Strategic (25 % of the time):

• Analyse – develop annual analysis of the ecosystem to drive insight and the formation of strategic initiatives

• Lead the marketing strategy – develop a comprehensive marketing strategy in order to promote, elevate and enhance all key areas FTW.

• Comprehensive – develop a comprehensive promotional plan and activities to support Skills, Ecosystem, Funding and Promotion core FTW strategies.

• Measure – develop a strategic reporting framework that allows us to benchmark the impact of marketing and promotional activity within the principality and beyond.

Promotion (50 % of the time):

• Brand – the FTW brand, website and social media assets to ensure regularupdating and communication of key messages.

• PR & Coms – ensure FTW maximises all opportunities and mitigates risksfrom a PR and Communications perspective.

• Campaigns – develop several key campaigns to help promote key FTW initiatives

• Events – take responsibility for all events promotion and management (both direct and indirectly when supporting other team members).

• Calendar – develop an easy to understand marketing and events calendar around all promotional activity

Manage (25 % of the time):

• Budgets – ensure all marketing activities, campaigns and management of agencies fall within agreed budgets.

• Marketing team – lead, develop and support the marketing team
• FTW team – ensure the wider team are supported and have input into marketing activities where relevant.

• External – resource including agencies to deliver on all relevant marketing activities.

Key Measures (what success looks like):

• Brand – grow FTW brand and recognition
• Press – ensure positive press coverage
• Promotion & growth of the ecosystem – hit all promotional targets

For more information on this role or to apply click here. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech, so if you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.