Recruitment Roundup – 28th July 2021 

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Hodge Bank – Service Desk Engineer

Company – Hodge Bank 

Job Title – Service Desk Engineer

Location – Cardiff 

Salary – Competitive 

Contract – 6 month fixed-term contract, 35 hours

Closing Date – 4th of August 2021

Perks – Yes

Description: 

Hodge is looking for a Service Desk Engineer to join their busy IT Service Delivery team on a fixed term contract for a period of 6 months. This is a great opportunity for someone looking to gain experience in a team using some of the latest technologies in a dynamic working environment.

Key technologies used within the team are Azure, Active Directory, Powershell, Windows OS, Intune and Office 365.  Skills and experience in these are vital to the role.  We are especially interested in automation techniques related to Azure and AD.

Responsibilities:

• Reporting to the Service Desk Lead, you’ll provide 2nd line support to the business within a team that is the primary point of contact for IT related issues.
• Provide resources to the Service Improvement team who engage on projects to support business changes, third party integration and improving IT processes and practices.

About you:

• A good communicator with all levels of the business, high levels of customer service and willingness to learn. 
• You will be a strong team player with a pro-active and problem-solving approach to your work.

If this role is of interest to you or you’d like more information, visit Hodge’s website here 

Yoello – Sales Executive 

Company – Yoello

Job Title – Sales Executive 

Location – Cardiff 

Salary – Competitive 

Contract – 6 month fixed-term contract, 35 hours (possibility of the position to be made permanent at end of contract)

Perks – Yes (Flexible working hours, High quality mentoring from Yoello’s leadership team and advisory board, plus more)

Description:

Yoello’s sales team are hard-working, team players who have a passion for selling our Software as a Solution product into the hospitality market. They are personable and confident about Yoello’s product and company which gives them the drive and determination to sell Yoello’s solution and the inherent benefits of Yoello order and pay.  

Yoello is participating in the UK government’s Kickstart Scheme which is striving to offer temporary placements for individuals aged between 16-24 who are currently receiving Universal Credit. If you are not within this age bracket and/or receiving Universal Credit, please do not apply for this role specifically but refer to our alternative advert regarding permanent roles. 

What Yoello’s Business Support team do:

• Deal with inbound leads as well as reaching out to new leads to sell our product to the hospitality industry
• Provide demonstrations of the Yoello offering to prospective new merchants and existing users
• Make Yoello stand out against other competitors by providing a great customer service experience for our merchants
• Update our internal systems to provide an accurate and up to date audit trail of merchant’s state of play
• Work with partner sales teams to generate additional sales and revenues 
• Support new Yoello merchants with using their Yoello platform and supporting them post-set-up
• Work with Yoello’s internal teams to feedback merchant feature requests, triage issues, and work on big projects.

For more information on this role or how to apply, visit Yoello’s website, here. If this role isn’t for you, you can explore more exciting opportunities on Yoello’s careers page here.  

Acquis Insurance – Legal Commercial Contracts Assistant

Company – Acquis Insurance 

Job Title – Legal Commercial Contracts Assistant

Location – Newport, South Wales (UK)

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes 

Description:

Joining the Acquis team as a Legal Commercial Contracts Assistant, you will support in the areas of legal, compliance, risk and governance. 

If you have contract drafting experience and the drive for business improvement, then Acquis wants to hear from you. For the right person this is a superb opportunity to add real value.

Responsibilities:

• The main responsibilities of the role will involve drafting and managing legal documentation with clients and other parties
• Supporting the execution of the compliance monitoring programme and keeping abreast legal and regulatory updates in the insurance, leasing, and corporate sectors

To apply for this role or to explore other vacancies at Acquis, click here 

Admiral – Customer Loyalty Representative 

Company – Admiral Group PLC

Job Title – Customer Loyalty Representative

Location – Cardiff

Salary – £18,000 plus up to £12,000 incentives

Contract – Permanent, full-time

Perks – Yes (award-winning development plans that encourage progression, plus more)

Description:

Admiral’s Customer Loyalty department is responsible for looking after Admiral’s customers whether that be queries, finding solutions, detail changes, or the all-important job of speaking with customers who are considering leaving Admiral and looking to negotiate their renewal quote.

This is a full-time position with long-term career prospects on offer. You don’t need any experience, but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills.

Main Responsibilities:

• Manage and resolve the inbound calls from our very important customers.
• Answer calls efficiently, lead by example and provide fantastic service whilst attempting to retain and increase the business.
• Go above and beyond for your customers by providing excellent customer service.
• Ensure work is dealt with accurately and to a high standard.
• Accurately read scripts and follow procedures correctly.
• Be a team player.
• Suggest positive solutions for the customer journey.
• Attend training sessions and take feedback onboard.
• Be a confident and motivated individual.
• Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel – you should love feedback that helps you improve!
• Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.

For more information on this role or to apply, visit Admiral’s website, here. To explore more rewarding roles with Admiral, click here. 

Trust Payments – Systems Developer, Windows 

Company – Trust Payments

Job Title –  Systems Developer, Windows 

Location – Bangor, Bromley, London, Harrogate, Atlanta and Malta

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (Flexible home-working, Family friendly enhanced benefits/policies & more) 

Description: 

Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution.

Main purpose of the job:

•   Responsible for maintenance of all IT infrastructures both internal and external in line with the requirements of the operational plan
•   Manage the disaster recovery process and provide back up support as and when required

Duties and responsibilities:

• Day to day administration, monitoring and maintenance of the company’s IT systems
• IT Helpdesk. Provide IT technical support to users of the office systems. IT Helpdesk responsibilities along with the use of the service desk software takes up a fair      portion of the role
• Basic programming/scripting to facilitate the creation, development and execution of maintenance tools to aid in system administration
• Configuration management of server installations
• Configuration management of monitoring systems
• Planning and installation of new hardware and software including the physical installation of servers (rack mounting, closet wiring, power distribution etc.)
• Liaise with the development team regarding any changes to the e-Commerce payment platform
• Liaise with outside organizations (ISP’s, hardware vendors, etc.) to ensure any system failures/issues are quickly resolved
• Administer third-party services such as domain registration and external monitoring
• Purchase SSL certificates for use within the company
• Planning future improvements, suggesting IT solutions to business problems
• Provide out of hours second line on-call duties to assist in the prompt resolution of any payment system incidents
• Provide disaster recovery and business resumption duties
• Liaise with the first line on-call/technical support/customer service team to provide training and support on new systems and to assist in any on-going technical      problems
• PAT testing: equipment testing and record keeping
• Creation and maintenance of documentation for all systems (user guides, SOPs, network diagrams, etc.)
• User account management and install/configure desktop and laptop systems for deployment to new staff or technology refreshes
• Conduct audits of system components and configurations
• Comply with all legislation and codes of practice appropriate to the role
• Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
• Compliance on all relevant aspects of GDPR as appropriate to the role

For more information on this role or to apply, visit Trust Payments’ website, here. To explore more rewarding roles with Trust Payments, click here. 

Currencycloud – Agile Delivery Manager 

Company – Currencycloud

Job Title –  Agile Delivery Manager 

Location – Cardiff, remote

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (25 days annual leave allowance and a day off for your birthday, comprehensive health care & more)

Description:

Currencycloud are looking for a passionate, high-agency Agile Delivery Manager to join our company. Your mission is to chase down and remove all impediments for a dedicated scrum team so you can all concentrate on quickly and sustainably delivering value for Currencycloud’s customers and business.

About the Opportunity:

Technical discovery:

• Detailed discovery on things like payment files, bank or operational flows and systems maps
• Working with internal & external teams to develop and maintain technical documentation
• Ensuring requirements are detailed enough to take into sprint, including functional & non-functional requirements

Delivery:

• Collaborating in the writing of epics and user stories
• Doing what is needed to unblock the scrum team during the sprint
• Stakeholder management
• Reporting and managing operational delivery metrics
• Agile & lean practices 
• Leading/coordinating standard agile ceremonies 
• Suggesting improvements to agile ways of working 

For more information on this role or to apply, visit Currencycloud’s website, here. To explore more rewarding roles with Currencycloud, click here. 

Backbase – Senior Product Manager 

Company – Backbase

Job Title –  Senior Product Manager 

Location – Cardiff

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (private health insurance, training budget & more)

Description:

You will nurture and lead a young and exciting product line. Backbase’s Digital Assist product line is all about helping bank employees to better support the end-users of their apps – at the right time, in the right place, in the right channel. Your product gives the customer-facing teams of banks all they need for quick issue resolution & potential upsell based on a unified platform that offers a 360° customer case overview in combination with all servicing capabilities.

You will drive the vision, strategy and foremost: execution. You will lead and inspire Backbase’s product teams that are building one of the most innovative products in the industry. Simultaneously, you will make sure that your product is positioned strongly in a competitive market: from product demos to presentations and marketing collateral, you’re in charge – all the way. This is a unique opportunity to manage a new innovative product and take it to the next level with your own touch.

About you:

• You are customer-obsessed, and bring a mix of technical, business and UX know-how to your teams;
• 5+ years experience in a digital, cross-functional Agile (scale-up) environment, used to manage across different locations & cultures with a strong product management background;
• You have strong product knowledge in employee facing tools such as CRMs, Contact center solutions or other similar solutions (preferably for banking or similar domains) and can really act as a Subject Matter Expert on one of these topics.
• You are excited about the latest technologies, a degree in computer science is of advantage;
• You have a distinctive, strategic mindset and ability to prioritize and delegate high numbers of tasks with varying workload and importance;
• You have the ability to set up a long term strategic roadmap for Backbase’s product and involve all stakeholders in its execution;
• You are self-driven and constantly pushing toward clarity and delivery while balancing the need for great collaboration;
• You prefer executing smart experiments with an outcome focused on challenging assumptions and learning, over personal opinion;
• You are able to build, manage and inspire a product team that consistently delivers Backbase’s product roadmap on time and at the highest quality level;
• You are passionate, ambitious and a “go-getter”.

For more information on this role or to apply, visit Backbase’s website, here. Alternatively, you can explore similar jobs with Backbase, here. 

Active Quote – Back-End Developer 

Company – Active Quote

Job Title –  Back-End Developer 

Location – Cardiff

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (Bupa Health Insurance – full cover, Income Protection cover & more)

Description:

Active Quote is looking for a Back-End Developer with the skills, passion to help create innovative websites and applications to meet the company’s needs. If you are looking to further enhance your career, have passion for developing applications and improving existing ones, Active Quote would like to meet you.

You will work with the development team, using industry best practice and standards to develop new websites and applications and improving existing ones using the .NET Framework and technologies including ASP.Net, ASP.Net Core, C#, HTML, CSS, JavaScript. You will have a mixture of both back end and front-end web development experience as well as developing in an Agile/Scrum environment.

Responsibilities and Duties:

• Develop through the entire development process (design, development and deployment)
• Developing and evolving the business’s sites and applications using the latest software development infrastructure and methods
• Maintain existing legacy applications
• Work collaborative with developers, data scientists and other key business areas
• Developing to coding quality, standards and best practice
• Diagnose and fix bugs – Take accountability of issues/incidents and lead through to resolution
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Self-development in line with emerging technologies
• Produce clear and concise documentation when required
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

For more information on this role or to apply, visit Active Quote’s website, here. To explore more rewarding roles with Active Quote, click here. 

Sonovate – Credit Controller 

Company – Sonovate 

Job Title –  Credit Controller

Location – Cardiff

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (28 days holiday + bank holidays, Private medical insurance with Bupa & more). 

Description:

As a Sonovate Credit Controller you will play an important role ensuring that money that is owed is collected within the agreed time frames, minimising the risk of non-payment and aged debt. You will do this by building and maintaining efficient and professional relationships with your stakeholders. You will need to be naturally proactive and super organised from the get-go.

This opportunity is so much more than your standard Credit controller opportunity – you will be exposed to the full credit cycle, elements of wider finance, account management and customer Service. Providing you with a much broader skill set and experience.

On a day to day basis you can expect to:

• Manage and be responsible for own ledger of a minimum 300 end debtors, of mid to low complexity Develop commercial relationships with the customer base and internal stakeholders
• Work within the agreed credit control structure and processes ensuring the profitability of Sonovate through efficient and effective credit control
• Escalate issues via the appropriate channels and relevant applications (e.g CRM)
• Managing invoice disputes and orchestrating relevant corrections
• Daily cash allocation within agreed timescales
• Undertake account reconciliations to ensure accuracy across your ledger
• Management of own CRM tickets and personal emails
• Proactively monitor insured limits with customer base, and highlighting any concerns to the business
• Manage any bespoke invoice requirements for your customer base

For more information on this role or to apply, visit Sonovate’s website, here. To explore more rewarding roles with Sonovate, click here. 

Coincover – Product Marketing Manager 

Company – Coincover 

Job Title –  Product Marketing Manager

Location – Cardiff

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes

Description:

As Product Marketing Manager you’ll be responsible for key aspects of go-to-market and customer journey for your products. As part of the product team working with the Chief Product Officer you will help shape the voice of the product from determining positioning, naming, competitive analysis, feature prioritization, to external communications. You’ll help shape the voice of the product and help deliver it to the market.

In this role, you’ll be responsible for pipeline contribution through dedicated marketing activities and programs targeting our key customer segments.

Responsibilities: 

• Develop insights-led propositions, strategies and piloting go-to-market initiatives to accelerate acquisitions.
• Interpret market, competition, and user requirements in depth in order to translate the benefits into simple and intuitive propositions that demonstrate customer value.
• Owning messaging and positioning for your audience
• Telling a consistent benefit –driven story and Coincover narrative
• Differentiating your products and bringing them to life, clearly and consistently across channels and regions
• Shape the product messaging and go-to-market strategy for the Coincover suite of Protection products.
• Track and analyse the performance of our products and incorporate key learnings into your product marketing optimisation strategies.
• Launch new products and features, testing their performance, and iterate around messaging and positioning quickly.
• Build the customer lifecycle program using data to identify customer journeys, gaps, and opportunities, including goals, strategies, identify data/insights gaps, and build forecasts to drive measurable incremental growth and/or product engagement to improve customer experiences.
• Develop strategies that move customers through lifecycle phases across multiple channels.
• Manage relationships with Marketing and Product stakeholders, including goals and priorities alignment, content strategies alignment, new opportunities identification, target audience segmentation, and key performance indicators.

For more information on this role or to apply, visit Coincover’s website, here. To explore more rewarding roles with Coincover, click here. 

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.