Recruitment Roundup – 22nd September 2021

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Sorodo – Customer Relationship Manager 

Company – Sorodo

Job Title –  Customer Relationship Manager 

Location – Cardiff 

Salary – £18,000 – £20,000 (depending on experience)

Contract – Permanent, full-time

Perks – Yes (Commission scheme based on individual and team performance, 25 holiday days & more)

Description:

Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

Sorodo is looking for their first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

• Taking inbound phone calls and reaching out to online lead applications
• Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
• Answer customer questions on the range of business finance we offer
• Ask questions to understand customer requirements
• Continuous lead follow up
• Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
• Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

• Excellent communication and listening skills
• Experience in phone calls hot and cold
• 1-3 years minimum knowledge and understanding of business finance
• 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Extremely organised with strong administration skills, and attention to detail
• Cool-tempered and able to handle rejection
• A polite and friendly manner
• Be able to work independently and as a team
• Punctual, professional and positive

For more information on this role or to apply, visit Sorodo’s website, here. 

Comparison Creator – IT Manager 

Company – Comparison Creator

Job Title –  IT Manager

Location – Llantarnam Park, Cwmbran

Salary – TBC + bonuses depending on knowledge, skills & experience

Contract – Permanent, full-time

Perks – Yes 

Description:

Comparison Creato is looking for a motivated and technically skilled IT Development Manager to join them on a permanent basis.

Requirements:

• Technical leadership of the development team and delivery process
• Line management and career development of a group of highly skilled LAMP developers
• Knowledge and understanding of open-source technologies
• Solid understanding of modern front end development technologies

Click here for more information on this role or to apply. 

Monva- Marketing Manager 

Company – Monva 

Job Title – Marketing Manager 

Location – Cardiff 

Salary – Competitive salary up to £50,000

Contract – Full time

Perks – Yes (25 Days annual holiday, additional days holiday on your birthday, flexible working options such as work from home, flexi-time etc.)

Description:

Monva are looking for a Customer focused, creative and commercially driven Marketing Manager to join our team. Monva are looking for a multi-skilled person who can thrive in a ‘T’ shaped role. Monva is a fast growing business that needs an energetic and enthusiastic team member to blow up their marketing activity. Attitude is everything.

This is a fantastic opportunity to join Monva as they hit an important growth phase, the chance to grow as the company grows is real and available for the right candidate

You will be responsible for the management of Monva’s marketing activities:

• Working with Monva’s digital agency on the creation, development, and execution of our PPC, SEO, Paid Social, Organic Social and Email activities
• Coordination of Monva’s weekly marketing plans, working on planned and ad-hoc campaigns to take advantage of commercial opportunities.
• Developing creative ideas and testing new marketing channels for Monva as they grow our customer base (Radio, TV, Outdoor etc).
• You will be technically minded, with an understanding and ideally working knowledge of Google Tag Manager, Google Analytics, GA4, Google Ads, Google Data Studio, Bing Ads, Hotjar (or similar) etc, and be able to quickly pick up using our customer data platform and email technologies.
• Working with the CEO on brand development and positioning
• Managing the content of Monva’s websites including their corporate/investor website
• Working as part of Monva’s product labs team, having an understanding of user experience and interaction design, conversion rate optimisation, and conversion flow from ecommerce, lead generation and comparison environments.

Essential skills:

• Demonstrable marketing experience, particularly in an online environment, ideally within financial services or price comparison
• Development of brand messaging, campaign theming, and execution through multichannel activities
• Experience of managing third parties, particularly creative and digital agencies and freelancers
• Knowledge of email creation using WYSIWG editors
• Hands on experience of email marketing and marketing automation with known platforms (Mailchimp, Salesforce, PipeDrive, Intilery etc)
• Understanding of PPC advertising
• Understanding of Web analytics
• Understanding of Conversion Rate Optimisation
• Knowledge of SEO
• Marketing competitor analysis and performance benchmarking
• Confident communicator – you have the ability to influence and work with multiple stakeholders and collaborate with everyone in the business
• High Internet affinity and state of the art knowledge about new developments in online marketing, social media, e-commerce & web technologies
• High analytical competence and joy in handling large amounts of data
• Entrepreneurial spirit, self-starter, enthusiastic, aware of the rigours and demands of a growing start-up
• Knowledge of marketing copywriting and content production
• Awareness of marketing in an FCA regulated environment

For more information on this role or to apply, visit Monva’s website, here. 

W2 – First Line Support Engineer

Company – W2 

Job Title –  First Line Support Engineer

Location – Cardiff 

Salary – Competitive 

Contract – Six month job initially with a view to becoming a permanent position, 37.5 hour week

Closing date for application – 02/09/2021

Perks – Yes (Pension, BUPA Wellbeing Health Expenses & more)

Description:

​​W2 is seeking a motivated and energetic individual who thrives on working with customers to resolve issues. This position requires a team player who is motivated to learn, and who strives to find timely solutions to such technical issues. It will require constant and effective communications with internal/external cross-functional teams.

Training will be based on the skill set of the employee, but there will one-to-one training as well as training via online platforms. The training needs of the employee will be assessed at the time and additional training for any specific programmes will be considered and paid for by W2 to ensure the individual has the appropriate resources in place to fulfil their duties.

Qualities:

• Demonstrable experience of resolving customer issues and delivering quality results in a timely manner is essential. 
• Experience with customer support processes and applications 
• Excellent interpersonal, written and oral communication skills; an effective communicator. 
• Ability to articulate ideas to both technical and non-technical audiences. 
• Exceptionally self-motivated and directed and able to work independently and in a collaborative environment. 
• Knowledge of SQL Server .NET C#, T-SQL and experience of ASP.NET/MVC would be desirable but not essential. 
• Ability to set / manage priorities judiciously, articulating ideas to both technical and non-technical audiences. 
• Keen attention to detail with superior analytical, evaluative, and problem-solving abilities.

For more information on this role or to apply, visit W2’s website, here. Click here to explore other openings with W2. 

CashCalc – Customer Support Advisor 

Company – CashCalc

Job Title – Customer Support Advisor 

Location – Newport

Salary – Competitive

Contract – Permanent or part time, up to 40 hours/week

Perks – Yes 

Description:

Customer Support Advisers are the first point of contact, which means you will be communicating directly with account holders. You’ll help answer queries, manage accounts, liaise with the development team and much more.

Responsibilities:

• You will communicate with account holders by phone, email and occasionally in person.
• If account holders require help with their day-to-day use of the software, you will provide the necessary support.
• Once necessary training has been completed, you will be asked to conduct webinars for individuals and/or groups demonstrating the software.
•  You will work closely and assist the development team with regular feedback, ideas and suggestions.
• Regular administrative tasks, such as billing and invoicing, will need to be completed for effective account management.
• Account holders on a 28-day trial will require regular assistance and attention.
• You will be asked to create new user guides, as well as maintain existing versions.
• Statistics will become your best friend and you will need to report all findings to the Account Manager.

For more information on this role or how to apply, visit CashCalc’s website here 

Delio – Product Owner

Company – Delio

Job Title – Product Owner

Location – Cardiff

Salary – £35-£45,000

Contract – Permanent or part time, up to 40 hours/week

Perks – Yes (Your birthday off, flexible working policy & more)

Description:

As a Product Owner, you’ll be working with our customers and internal stakeholders – providing the vision and goals for Delio’s products and services in line with the company strategy. You’ll collaborate closely with Delio’s clients, the market and the wider business to understand and prioritise roadmap initiatives whilst working alongside the Development Team.

As part of the product team, you’ll collaborate with other product owners to keep dependencies coordinated, visualised and managed. This role will manage the priority of the product backlog, keeping stakeholders involved and informed on progress towards goals, outcomes and objectives. 

Essential requirements:

• Experience of working within an agile environment (and can articulate the benefits of working in such a way)
• Experience within the fintech space
• Ability to lead or facilitate workshops aimed at identifying and prioritising value for our clients
• Experience working with AWS/Azure cloud technologies
• Ability to visualise and communicate the product roadmap
• Minimum of two years of experience as a PO working within an agile environment
• Excellent interpersonal communication skills, both written and verbal
• Ability to work in a fast-paced, agile environment with minimal supervision
• A proactive attitude to work with an ability to take initiative and lead from the front
• Can absorb complex information and articulate key messages clearly and professionally
• Able to build internal and external stakeholder relationships quickly and effectively
• Demonstrable experience of working effectively as part of a team but also comfortable working independently

Fore more information on this role or to apply, click here. Click here to explore more openings with Delio

LexisNexis – Account Manager

Company – LexisNexis

Job Title – Account Manager

Location – Cardiff

Salary – Competitive

Contract – Full-time, permanent 

Perks – Yes (uncapped commission structure, ongoing development opportunities & more)

Description:

LexisNexis UK’s Go to Market team is responsible for targeting and selling to LexisNexis UK’s core markets and partnering with their customers to mitigate risk, increase efficiency and drive growth.

A fantastic opportunity has arisen to join the Trade and Export Team as an Account Manager within the Go to Market function at LexisNexis. This successful team are proven high performers who sustainably grow revenue from a range of existing firms and new business accounts across the Caribbean market to deliver or exceed an agreed set of financial targets and business objectives.

You should apply if:

• You have demonstrated experience of pro-active selling and negotiation of commercially sound contracts within a B2B sales environment
• You have solid experience of retaining and growing customers in a field sales environment with the ability to build lasting and trusting partnerships with customers and the ability to secure new business from new accounts.
• Demonstrable ability to spot commercial opportunities, with strong customer services and sales support background.
• You have excellent communication skills essential, as well as time management and planning.

For more information on this role or to apply, visit LexisNexis’s website, here. Click here to explore more openings with LexisNexis. 

Hodge – Executive Assistant

Company – Hodge Bank 

Job Title – Executive Assistant

Location – Cardiff

Salary – Competitive

Contract – Full Time, Permanent

Perks – Yes

Description:

looking for a proactive individual who is passionate about providing high-quality support to join us in a crucial role at Hodge as an Executive Assistant.

Your key responsibilities as Executive Assistant will include:

• Organising and scheduling the Chief Operating Officer and Chief Finance Officer diaries
• Providing executive support to the Company Secretary team, supporting in collating information requests from internal sources and regulators
• Ensuring first class customer experience for all our executive team
• Preparing Board and Executive reports
• Ensuring all requests from regulators are dealt with in a timely manner and maintaining the logs for audit purposes
• Provide administrative support in strategy days, Committee and Board meetings, including the scheduling, preparing minutes, organising reports and arranging the transport and accommodation booking where necessary

For more information on this role or to apply, visit Hodge’s website, here. Click here to explore more openings with Hodge. 

Yoello – Business Support Executive

Company – Yoello

Job Title – Business Support Executive

Location – Cardiff

Salary – Competitive 

Contract – 6 month contract initially

Perks – Yes

Description:

As Yoello continues their growth they are looking for more enthusiastic people to join their support team to assist with supporting new and existing Yoello merchants and provide great customer service. Yoello plans to grow rapidly and require more staff to support the growing number of merchants. 

The successful candidates will be ‘buddied up’ with one of the existing Business Support Executives and will be managed by the Business Support Manager. Their role will involve carrying out administrative tasks, answering and making calls to merchants and managing support email responses.

Yoello is participating in the UK government’s Kickstart Scheme which is striving to offer temporary placements for individuals aged between 16-24 who are currently receiving Universal Credit. If you are not within this age bracket and/or receiving Universal Credit, please do not apply for this role specifically but refer to their alternative advert regarding permanent roles.

Key Responsibilities:

• Making calls to and answering inbound calls from new and existing Yoello merchants to help them with their set up and use of Yoello
• Assisting with support requests via email and chat bot
• Providing exceptional customer service
• Administrative tasks including spreadsheet building and maintenance, building venues and menus for merchants on Yoello’s systems
• Testing new features on our platform
• Working across teams to provide support to the whole business

Soft Skills & Work Experience required:

• Customer service experience preferred but not essential
• Hospitality experience preferred but not essential
• Experience with phone and email communication
• Excellent phone manner
• Flexible to jump into a range of tasks
• Drive, enthusiasm and an eagerness to learn
• Personable and able to build and maintain relationships with merchants

For more information on this role or to apply, visit Yoello’s website, here. 

Admiral – Pricing Analyst (Veygo)

Company – Admiral Pioneer

Job Title –  Pricing Analyst (Veygo)

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (click here to read Admiral’s Employee Benefits)

Description:

Veygo is a company built and owned by Admiral operating within the Admiral Pioneer business.

Admiral Pioneer is a business within Admiral Group with the aim of seeding, launching, and scaling new businesses that will become one of the growth engines for Admiral in the future.

Admiral is looking for an analyst to control and expand the portfolio of customers, collaborating across the wider Veygo team to always ensure the best product and services to our customers. Admiral expects and hopes you will be highly motivated with the drive to challenge and determine what they do and ensure that Amiral meets their goals as a team. 

Your responsibilities will include:

• Maintaining and improving the rating structure for Veygo products to improve risk management
• Producing reports, maintaining them and improving meaningful reporting that allows you and the rest of the team to make data-driven decisions
• Being diligent on the quality of data and with a desire to improve the amount and quality of it through collaboration with the Data team
• Collaborating with other teams within Veygo to understand and solve customers’ problems
• Maintaining good data governance, ensuring that data is both stored and used securely and in line with regulations
• Assessing the value of the external data sources and maximize the use of them
• Producing and developing ideas of how to expand Veygos’ customer portfolio

Desired qualifications:

• 2.2 degree or above (STEM discipline or numerical focus desired)

Previous experience with the technical skills below is seen as a plus but not a necessity as Admiral will ensure you receive or the training required:

• Use of Tableau and/or SQL
• Strong numeracy and problem-solving skills
• Curious mindset with a desire to explore
• Excellent interpersonal and communication skills (both written and verbal)
• Team player with the ability to collaborate and build relationships
• Project management skills: planning, scheduling, communication, documentation, etc.

For more information on this role or to apply,Visit Admiral’s website, here. Click here to explore more openings with Admiral. 

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.