Recruitment Roundup – 20th October 2021

​​Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Delio – Account Manager 

Company – Delio

Job Title –  Account Manager

Location – Cardiff, London

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (25 days holiday exclusive of bank holidays, Flexible working policy & more)

Description:

Delio is looking for an Account Manager to create long-term, trusting relationships with their clients. The Account Manager’s role is to manage relationships with Delio’s clients, develop new business from existing clients and actively seek new sales opportunities where possible. 

This role will be based in either Delio’s Cardiff or London office (once regulations allow) with remote working options available. 

Key responsibilities

• Build and maintain effective long-term relationships with some of our largest Enterprise accounts, understanding their business and their goals and presenting and positioning Delio solutions to help them achieve them.
• Ensure clients have a high level of satisfaction, technology adoption and engagement with Delio.
• Generate new revenue opportunities by identifying additional client needs.
• Generating new leads from building client referrals.
• Serving as the key relationship owner for all client needs – being a conduit to Delio solutions, helping bring the right people to solve their problems and being an escalation point when dealing with issues.
• Work collaboratively with a range of teams within Delio including Commercial, Product and Delivery, Customer Success, Technology and Marketing.
• Updating clients on the latest product functionality and help shape the product roadmap based on client feedback.
• Working closely with clients to help design technology roll-out and success programmes.
• Working with UK and international financial institutions (you may be required to travel to meet clients at times).

Essential requirements

• Relentlessly client-focused.
• Commercially-minded.
• Strong experience managing relationships at SaaS Enterprise level.
• A flexible worker who works well individually and as part of small teams. 
• Passionate about the role of technology in helping businesses achieve their goals.
• Ability to work closely with customers to gain a deep understanding of their business challenges.
• Experienced in dealing with executives at VP and C-Suite levels.

For more information on this role or to apply, visit Delio’s website, here. Click here to explore more openings with Delio. 

LexisNexis – Senior Product Marketing Manager

Company – LexisNexis 

Job Title –  Senior Product Marketing Manager 

Location – United Kingdom

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes

Description:

LexisNexis is looking for a dynamic, creative and results-oriented Product Marketing Manager. Reporting into the head of Global Brand and Product Marketing, you will work closely with Product Management, Field Marketing, Sales, and other stakeholder teams to help LexisNexis Intellectual Property to achieve success and growth with its IP and innovation-focused SaaS products and solutions.

What will you bring?:

• Products/Solutions/Market Strategy – Develop and implement strategic and tactical plans for solutions/products aligned to the core business goals and revenue objectives.
• Customer Focus – Establish a strong understanding of our buying segments, audiences, their needs, and client journeys
• Positioning – Develop clear, crisp, and differentiated value propositions and positioning that guides messaging, content, sales enablement, and other go-to-market strategies for all market segments
• Segmentation – Identify target segmentation by size and market, including buyer persona development
• Competitor and Market Analysis – Understand the competitive landscape and help establish product differentiators through product-client value propositions. Produce competitive information, battle cards, market analysis, and trend data
• Product Launches and Key Releases – Developing go-to-market strategies to bring new Daas and SaaS solutions to market through effective market launches, including release updates, communication plans, and launch content and partnering with Field Marketing to deliver effective marketing campaigns across key channels to meet key business targets.
• Content Strategy – Collaborating with the content and digital marketing operations team to create and execute a content strategy that supports all stages of the buying journey through the channels and formats most wanted by key market segments
• Content Review – Review relevant content (sales presentations, brochures, web content, etc.) to ensure correct positioning and messaging
• Cross-Functional Working – Work closely with Field Marketing, Sales, Product Management, and other stakeholder teams. Collaborate with the demand generation regional field marketing teams to create and execute high-response campaigns
• Sales Enablement – Help field marketing and sales teams penetrate their industry and market segments. Develop assets to support sales to drive opportunities to close, including collaterals, videos, social media content, playbooks/go-to-market assets to communicate with internal and external audiences
• Networking – Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals
• Thought Leadership – Inspiring and contributing to thought leadership development and delivery. Support key strategic accounts with pitch and proposal support, e.g., facilitating product testimonials and customer success stories. Inspire PR and Comms and ensure channels are leveraged to drive greater awareness of relevant insights derived from our products.

What LexisNexis expect from you:

• You have B2B demonstrable experience within software companies (data intelligence solutions would be a plus) of developing product marketing plans that enhance customer experience, the digital age, and future-proofing an organization.
• You have experience across the full marketing mix – through the line experience is critical, and strong digital marketing expertise is desired.
• You are highly creative and bring strong project management skills and experience working in a global matrix management culture. You are able to manage multiple products and campaigns simultaneously.
• You are metrics-driven and analytical. You can prioritize in an agile/fast-paced environment, drive, and achieve results through self and others under time pressure.
• You are a great relationship manager with customer focus skills able to build relationships with both internal and external parties.
• You have listening skills in partner dialogue and the ability to communicate and present intelligently at a senior level both internally and externally.

For more information on this role or to apply, visit LexisNexis’s website, here. Click here to explore more openings with LexisNexis. 

W2 – First-Line Support Engineer

Company – W2 Global Data

Job Title –  First-Line Support Engineer

Location – Cardiff 

Salary – National minimum wage 

Contract – 37.5 hour working week. Six month job initially with a view to becoming a permanent position

Perks – Yes 

Description:

​​W2 is seeking a motivated and energetic individual who thrives on working with customers to resolve issues. This position requires a team player who is motivated to learn, and who strives to find timely solutions to such technical issues. It will require constant and effective communications with internal/external cross-functional teams. This individual will have the opportunity and freedom to cultivate new and innovative support solutions which will benefit W2’s entire client base. 

Training will be based on the skill set of the employee, but there will one-to-one training as well as training via online platforms.

Applicants must be between 16 and 24

Desirable personal qualities: 

• Demonstrable experience of resolving customer issues and delivering quality results in a timely manner is essential. 
• Experience with customer support processes and applications; the previous use of Freshworks is desirable. 
• Ability to discern user requirements and develop specifications in the support of a new client need. 
• Excellent interpersonal, written and oral communication skills; an effective communicator. 
• Ability to articulate ideas to both technical and non-technical audiences. 
• Exceptionally self-motivated and directed and able to work independently and in a collaborative environment. 
• Knowledge of SQL Server .NET C#, T-SQL and experience of ASP.NET/MVC would be desirable but not essential. 
• Ability to set / manage priorities judiciously, articulating ideas to both technical and non-technical audiences. 
• Keen attention to detail with superior analytical, evaluative, and problem-solving abilities.

For more information on this role or to apply, click here. 

Sorodo – Customer Relationship Manager 

Company – Sorodo

Job Title – Customer Relationship Manager 

Location – Cardiff 

Salary – £18,000 – £20,000 (depending on experience)

Contract – Permanent, full-time

Perks – Yes (Commission scheme based on individual and team performance, 25 holiday days & more)

Description:

Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

Sorodo is looking for their first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

• Taking inbound phone calls and reaching out to online lead applications
• Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
• Answer customer questions on the range of business finance we offer
• Ask questions to understand customer requirements
• Continuous lead follow up
• Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
• Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

• Excellent communication and listening skills
• Experience in phone calls hot and cold
• 1-3 years minimum knowledge and understanding of business finance
• 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Extremely organised with strong administration skills, and attention to detail
• Cool-tempered and able to handle rejection
• A polite and friendly manner
• Be able to work independently and as a team
• Punctual, professional and positive

For more information on this role or to apply, visit Sorodo’s website, here. 

Aqcuis Insurance – Customer Service and Claims Advisor

Company – Aqcuis Insurance

Job Title – Customer Service and Claims Advisor

Location – Newport 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (Purchase Holiday Scheme, enhanced family leave & more)

Description:

As a Customer Service Advisor, you will be the primary contact and service provider for our clients and their customers within the UK and Europe. You will be responsible for ensuring quality operational services are delivered to all our business partners and associates. 

The Customer Service Advisor will evaluate and settle insurance claims within the delegated limits of authority, ensuring that customers receive an exceptional service and ensuring that FCA, Programme Insurers and Acquis complaints procedures are followed.

Successful candidates will have an excellent level of English plus fluency in another European Language.

For more information on this role or to apply, visit Acquis’s website, here. 

Comparison Creator – IT Manager

Company – Comparison Creator

Job Title –  IT Manager

Location – Llantarnam Park, Cwmbran

Salary – TBC + bonuses depending on knowledge, skills & experience

Contract – Permanent, full-time

Perks – Yes 

Description:

Comparison Creator is looking for a motivated and technically skilled IT Development Manager to join them on a permanent basis.

Requirements:

• Technical leadership of the development team and delivery process
• Line management and career development of a group of highly skilled LAMP developers
• Knowledge and understanding of open-source technologies
• Solid understanding of modern front end development technologies

Click here for more information on this role or to apply. 

Hodge – Business Change & Implementation Manager

Company – Hodge 

Job Title –  Business Change & Implementation Manager

Location – Cardiff 

Salary – TBC + bonuses depending on knowledge, skills & experience

Contract – Permanent, full-time

Perks – Yes (Competitive Salary & Annual Bonus, Generous Pension Scheme & more)

Description: 

Hodge is looking for a passionate, engaging and focused individual who is able to support delivery of the Bank’s change agenda; always ensuring the operational areas are ready to receive and evolve as we deploy new technologies and processes across the organisation. Put simply, we need to make things easier for our customers and colleagues, which is why you’ll ideally have proven experience in supporting change within financial services, and have experience supporting digital transformation programmes, ideally from within the Savings line of business.

Responsible for business readiness alongside the other Business Change & Implementation Manager, you’ll be used to managing multiple change agendas, whilst working alongside stakeholders and colleagues to ensure all change is delivered on time, within budget and with strong levels of engagement. No day will be the same, so if you are looking for that next exciting challenge, look no further.

What will your day look like?:

• To be seen as the go-to person within Operations for all things change, whilst also acting as a Subject Matter Expert (SME) across the Savings line of business.
• Assess and develop appropriate project plans inclusive of time, cost and quality in partnership with key business stakeholders.
• Run regular and timely status review meetings with key stakeholders, ensuring documented outputs are in place
• Manage dependencies, costs and resources outlined in any investment business case.
• Effectively engage and ensure all front-line teams understand the rationale and benefits of change.
• Ensure the business is ready to accept the change being delivered, ensuring all processes, training solutions and assets are updated accordingly.
• Monitor any change post implementation, ensuring effective measurement of ROI.
• Champion continuous improvement across the operation.

For more information on this role or to apply, visit Hodge’s website, here. Click here to explore more openings with Hodge. 

Admiral – Chief Operating Officer (COO) – Veygo

Company – Admiral 

Job Title –  Chief Operating Officer (COO), Veygo

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (You can view some of Admiral’s key benefits here; https://admiraljobs.co.uk/employee-benefits/.) 

Description: 

Veygo is one of these new businesses and at the forefront of the Mobility as a Service (MaaS) revolution, providing transport solutions for customers with and without cars.

Reporting to the CEO of the Veygo business you will work with members of the leadership team to deliver the strategic vision of the business. You will oversee the performance and conduct of the Operations functions, including compliance, customer care claims, pricing and data [MI/BI] as well as co-ordinate performance and delivery people services functions alongside supporting cultural development and co-ordination across the busines. You will be singularly accountable for operational outcomes and KPIs, and share accountability for overall business, customer, and employee outcomes.

Main duties will involve:

• Organisation development 
• Customer Care/Claims Management 
• Risk, Complaints and Compliance 
• Data and Pricing 
• People Services 

Key Skills and experience required:

• Experience of managing complex multi-functional teams
• Excellent written and oral communication skills.
• Demonstrate good commercial awareness and innovative approach
• The ability to manage challenging situations
• Good level of organisational skills and attention to detail
• Be comfortable with change, such as role variation and changes in team structure
• COO or Chief of Staff role within a start up or scale up business
• Comfortable and familiar with relevant regulatory frameworks and directives

For more information on this role or to apply, visit Admiral’s website, here. Click here to explore more openings with Admiral.

Yoello – Sales Executive 

Company – Yoello

Job Title – Sales Executive 

Location – Cardiff 

Salary – Competitive 

Contract – 6 month fixed-term contract, 35 hours (possibility of the position to be made permanent at end of contract)

Perks – Yes (Flexible working hours, High quality mentoring from Yoello’s leadership team and advisory board, plus more)

Description:

Yoello’s sales team are hard-working, team players who have a passion for selling our Software as a Solution product into the hospitality market. They are personable and confident about Yoello’s product and company which gives them the drive and determination to sell Yoello’s solution and the inherent benefits of Yoello order and pay.  

Yoello is participating in the UK government’s Kickstart Scheme which is striving to offer temporary placements for individuals aged between 16-24 who are currently receiving Universal Credit. If you are not within this age bracket and/or receiving Universal Credit, please do not apply for this role specifically but refer to our alternative advert regarding permanent roles. 

What Yoello’s Business Support team do:

• Deal with inbound leads as well as reaching out to new leads to sell our product to the hospitality industry
• Provide demonstrations of the Yoello offering to prospective new merchants and existing users
• Make Yoello stand out against other competitors by providing a great customer service experience for our merchants
• Update our internal systems to provide an accurate and up to date audit trail of merchant’s state of play
• Work with partner sales teams to generate additional sales and revenues 
• Support new Yoello merchants with using their Yoello platform and supporting them post-set-up
• Work with Yoello’s internal teams to feedback merchant feature requests, triage issues, and work on big projects.

For more information on this role or how to apply, visit Yoello’s website, here. If this role isn’t for you, you can explore more exciting opportunities on Yoello’s careers page here.  

Trust Payments – Systems Developer – Windows

Company – Trust Payments

Job Title – Systems Developer, Windows 

Location – Bangor, Bromley, London, Harrogate 

Salary – Competitive 

Contract – Full-time, permanent 

Perks – Yes (Flexible home-working, Health and Wellbeing ethos & more)

Description:

Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. 

The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at it’s very heart. In 2019 the business expanded its product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such Trust Payments are expanding into even more products, markets and geographies and are hiring people at all levels.

Main purpose of the job:

•   Responsible for maintenance of all IT infrastructures both internal and external in line with the requirements of the operational plan
•   Manage the disaster recovery process and provide back up support as and when required

Duties and responsibilities: 

•   Day to day administration, monitoring and maintenance of the company’s IT systems
•   IT Helpdesk. Provide IT technical support to users of the office systems. IT Helpdesk responsibilities along with the use of the service desk software takes up a fair      portion of the role
•   Basic programming/scripting to facilitate the creation, development and execution of maintenance tools to aid in system administration
•   Configuration management of server installations
•   Configuration management of monitoring systems
•   Planning and installation of new hardware and software including the physical installation of servers (rack mounting, closet wiring, power distribution etc.)
•   Liaise with the development team regarding any changes to the e-Commerce payment platform
•   Liaise with outside organizations (ISP’s, hardware vendors, etc.) to ensure any system failures/issues are quickly resolved
•   Administer third-party services such as domain registration and external monitoring
•   Purchase SSL certificates for use within the company
•   Planning future improvements, suggesting IT solutions to business problems
•   Provide out of hours second line on-call duties to assist in the prompt resolution of any payment system incidents
•   Provide disaster recovery and business resumption duties
•   Liaise with the first line on-call/technical support/customer service team to provide training and support on new systems and to assist in any on-going technical      problems
•   PAT testing: equipment testing and record keeping
•   Creation and maintenance of documentation for all systems (user guides, SOPs, network diagrams, etc.)
•   User account management and install/configure desktop and laptop systems for deployment to new staff or technology refreshes
•   Conduct audits of system components and configurations
•   Comply with all legislation and codes of practice appropriate to the role
•   Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
•   Compliance on all relevant aspects of GDPR as appropriate to the role

 Experience and Qualifications:

•   Windows Server including server-based components (e.g. Active Directory)
•   Windows Desktop software
•   Microsoft Exchange Server
•   Office 365
•   Sharepoint Online
•   Azure
•   Microsoft qualifications desirable (MCSA)

For more information on this role or to apply, visit Trust Payments’ website, here. Click here to explore more openings with Trust Payments. 

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.