Recruitment Roundup – 20th January 2023

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Shoal – Customer Support Team Leader 

Company – Shoal

Job Title – Customer Support Team Leader 

Location – Cardiff, hybrid working available

Contract – Full-time 

Salary – Competitive 

Description: 

Shoal is an early stage start-up, backed and funded by SC Ventures (SCV), the innovation unit of Standard Chartered Bank.

The Customer Services Team Lead will be the heart of the Shoal team. With the Shoal app  launching in Q1/2023, you will be primarily tasked with building, training, and managing a  best-in-class customer support team for Shoal’s users. You will be reporting directly to  the Head of Customer Experience, as well as working in close collaboration with leaders  across the team.  

What Shoal are looking for: 

• 3-5 years’ experience managing Customer Support or Customer Experience Teams.
• Experience operating a successful multi-channel support solution at a Financial  Services company 
• Familiarity with strict financial regulations, polices and processes. 
• Bachelor’s degree or a combination of relevant experience and education.
• Excellent team leadership skills with proven experience line-managing customer  facing teams.
• Proven ability to establish operational processes and drive continuous  improvements. 
• Excellent project management skills, including demonstrated ability to manage  projects across teams where influencing skills are required.
• Eagerness to lead by example by responding to high-impact customer escalations in  a way that drives customer loyalty, including strong abilities to listen and speak  clearly to customers. 
• Demonstrable experience in directing teams towards high performance and  motivation. 
• Excellent communication skills. 
• Self-starter with a proactive, can-do approach. 
• Comfortable working in a fast-paced and changing environment.

If you are interested or would like more information on this role, please email [email protected] for an introduction to Shoal. 

Yoello – DevOps Engineer

Company – Yoello 

Job Title – DevOps Engineer

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive 

Perks – Yes (25 days holiday plus bank holidays, Pension Scheme & more)

Description: 

Yoello is a fast-growing fintech company that specialises in providing mobile payment solutions, connecting merchants and customers in the physical world and revolutionising the way payments are made.

Responsibilities: 

• Design and deploy scalable, highly available, secure, and fault tolerant systems on AWS.
• Provision, configure and maintain AWS cloud infrastructure defined as code (Terraform)
• Work collaboratively with software engineering to define infrastructure and deployment requirements.
• Modify existing software in AWS to improve performance. 
• Promote cooperation and commitment within a team to achieve common goals. 
• Examine data to grasp issues, draw conclusions, and solve problems. 
• Coach and mentor others in the engineering team. 
• Identify deeper issues that need fixing. 

About you:  

• Demonstrated competency with the deployment and maintenance of AWS Infrastructure.
• Proficient in Python programming language and tech stacks.
• Full software development lifecycle experience.
• Deep understanding of the Linux operating system and networking concepts.
• Experience building scalable infrastructure in AWS.
• Experience with one or more AWS SDKs and/or CLI.
• Expertise in leveraging Automation / DevOps principles, experience with operational tools, and able to apply best practices for infrastructure and software deployment.
• Input and support key design decisions and existing solution architecture documents. 
• Be proactive in identifying problems and translating these in to non-technical descriptions that can be widely understood.
• Experience of working in an Agile environment and project delivery
• A person with excellent attention to detail that presents work to a high standard.
• Strong communication and collaboration skills. 

Click here for more information on this role or to apply. 

Admiral – Loans Executive

Company – Admiral

Job Title – Loans Executive

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive 

Perks – Yes (you can read about Admiral’s key benefits here). 

Your responsibilities will include:

• Communicate with customers via telephone, emails and webchat to guide them through our application process and make changes to their agreement during the life cycle of the loan.
• Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department scorecards.
• Make a difference, whether this is speaking to our customers or making the workplace an even better place to be.
• Adaptable to change, we want people who are happy with making change quickly as we are a growing business.

About you:

• Positive and energetic, with a can-do attitude; Admiral Money are growing their business and need people who are positive about change and can help get things done.
• Excellent attention to detail, with an investigative mindset; Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat. As well as making sure Admiral gets the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.
• History of excellent customer service; Admiral Money wants their customers to experience exceptional customer service on all of their calls. The loan industry is heavily regulated. To that end, Admiral will expect great overall quality and service scores in line with department and individual scorecards. 
• Ability to multi-task and retain knowledge; whilst full training will be given, it will still be a fast paced environment, throwing up some unexpected surprises! You will need to be resilient to deal with change and don’t be afraid to raise suggestions. 

Click here for more information on this role or to apply. 

Confused.com – Partnership Manager

Company – Confused.com

Job Title – Partnership Manager

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive 

Perks – Yes (Employer matching pension up to 7.5%, Annual leave of 25 days & more). 

Description: 

Confused.com is the UK’s first comparison platform for car insurance. They’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services.

Confused.com are looking for a Partnerships Manager to join the Comparison as a Service (CAAS) team. The team allows third parties a quick and easy way to offer insurance products to their customers and you will be responsible for the account management of these partners. You will need to lead the change for future integrations from identifying new businesses to onboarding them, negotiating the contracts and agreeing on the solution. This is a chance to work in a dynamic environment with different types of integration across different products, collaborating with several teams throughout Confused.com, RVU and externally.

What you’ll be doing: 

• Running regular strategy meetings, coordinating meetings and handling day-to-day customer/partner queries as necessary.
• Owning and delivering updates of performance and product updates to key stakeholders, including sales reporting and invoicing of our partners, working closely with analysts and the Finance team.
• Engage with the Technology teams to define, prioritise and lead the delivery of product optimisations to maximise value from Confused.com’s partners.
• Seek and support new business opportunities from initial conversations, through contract agreements to product delivery.
• Working closely with Temp Cover to maximise opportunities for both businesses.

What you’ll bring to the role:

• A commercial and analytical mindset – with experience in managing partners and proven negotiation skills.
• Ability to lead and a strong communicator at all levels.
• Highly organised, ability to plan and prioritise a number of tasks to deliver results on time.
• Ability to work collaboratively and independently as required.

Click here for more information on this role or to apply. 

LDMS – Product Owner

Company – LDMS

Job Title – Product Owner

Location – Cardiff / Hybrid 

Contract – Full-time, Permanent

Salary – Up to £50,000 DOE

Perks – Yes (Discretionary Bonus up-to 20%, 25 days AL & more). 

Description: 

Founded in 2018, LDMS are part of the LC Financial Holdings group, a 3 pillar organisation that has over 950 employees across Europe. Together, they have an impressive track record of providing world class credit expertise that spans over 20 years. 

LDMS are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028

People & Teams:

• Work across multi-disciplined teams taking responsibility for the estimation, prioritisation and planning of user stories in line with the product roadmap
• Work with the engineering team to give advice and opinions on the products they develop
• Provide business wide updates and showcases on current progress and the upcoming product roadmap

Skills & Knowledge:

• Previous experience as a Product Owner
• Proven hands-on experience in effectively communicating stories, epics and initiatives to engineering teams
• Experience in analysing data and customer issues to draw business-relevant conclusions along with strong communication techniques
• Be able to compare and contrast existing and competitor solutions to maximise outcomes
• Strong written and verbal communication skills

Key Responsibilities:

From time to time the key responsibilities may change or be adapted to the needs of the business, however the below gives an overview of the key areas of focus.

Requirements:

• Work experience as a product owner or similar role in product management
• Familiarity and understanding of agile and agile principles
• Hands-on experience of managing all aspects of the product life-cycle.
• Technical background/understanding with knowledge of software development
• Positive team player with strong communication skills
• Strong organisational skills
• Exposure to financial services would be a positive.

Click here for more information on this role or to apply. 

Monmouthshire Building Society – Underwriting Associate

Company – Monmouthshire Building Society

Job Title – Underwriting Associate

Location – Newport or Cardiff City Head Office with agile working

Contract – Full-time, Permanent

Salary – £20,155.00

Perks – Yes (25 days’ holiday, plus bank holidays and your birthday off, Private healthcare & more). 

Description: 

An exciting opportunity has arisen in Monmouthshire Building Society’s Lending Operations Team for a permanent Underwriting Associate based between MBS’s Newport or Cardiff City Offices, with agile working once trained.

What you’ll be doing:

Reporting into the Lending Operations Team Leader, your job will focus on preparing mortgage applications for underwriter assessment, updating relevant daily department reports and data checking mortgage applications.

You’ll be working as part of a diverse team, effectively managing incoming telephone calls and making proactive outbound calls to provide an excellent customer experience; working with MBS’s’s customers and other professional third parties to support their individual circumstances. 

Working for an organisation which prides itself on its personal and customer-focused approach, you’ll work closely with other teams to provide help, support and guidance where needed. You’ll be provided with training for this role to help you feel confident within your day-to-day activities.

 Your key tasks and responsibilities will include:

• Providing a professional approach and maintaining high standards when dealing with internal and external customers.
• Supporting Key Performance Indicators that enhance the overall purpose of the department and vision of the Society.
• Supporting existing and new work practices within their day-to-day work activities
• Inputting into statistical, management and statutory information required from the department.
• Identifying areas of non-compliance to processes and procedures to Team Leader.

Click here for more information on this role or to apply. 

LexisNexis Risk Solutions – Customer Relationship Manager

Company – LexisNexis Risk Solutions

Job Title – Customer Relationship Manager

Location – Cardiff 

Contract – Full-time, Permanent

Salary – Competitive 

Description: 

LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

The primary responsibility of the Customer relationship manager is to provide an excellent customer experience for both LexisNexis Risk Solutions’s prospects & existing customers. You’ll achieve this through constant collaboration with their sales teams & internal stakeholders to ensure the business is achieving revenue targets, delivering strong customer satisfaction scores & focussed on continuous process improvement. 

Main Responsibilities:  

• To deliver an excellent customer experience, this is achieved through partnering with our Field sales teams and internal stakeholders such as Legal, Onboarding & customer support to effectively and efficiently service all requests. 
• To provide account insight and ongoing customer support to assist the sales team to retain and grow LexisNexis Risk Solutions’s customer base across multiple industry verticals. 
• To be a direct point of contact for the customer, including the handling of incoming customer queries & account maintenance. 
• Be the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate. 
• Support the preparation of proposals, contracts and other documentation for new and existing customers on behalf of the team. 

Skills & Experience:  

• Past experience of working in a B2B environment with high value corporate clients.
• Strong administrative background & proficient in Microsoft applications. 
• Demonstrate excellent work ethic and drive to succeed. 
• Ability to communicate effectively with both colleagues and clients. 
• Customer-first mind-set, and the ability to deliver results on time 

Click here for more information on this role or to apply. 

Principality Building Society – Infrastructure Analyst

Company – Principality Building Society

Job Title – Infrastructure Analyst

Location – Principality Head Office, Cardiff

Contract – Full-time, Permanent

Salary – £35,000 to £40,000

Perks – Yes (Read about Principality’s benefits here). 

Description: 

As an Infrastructure Engineer, you’ll demonstrate expertise in supporting the IT infrastructure, through technical support, systems administration, service improvement, troubleshooting and analysis. You will ensure that Principality’s IT services remain performant, up to date and well adopted across the organisation. Keeping up with the latest technology is essential due to the ever-evolving landscape.

What you’ll be doing:

Working as part of a team of Infrastructure Engineers the core of your role will focus on the below, you will have the opportunity to shape the design and investment in technology for the organisation.

• Managing and administering core systems and services in collaboration with supporting teams.
• Ensure feature releases and upgrades are well communicated and deployed in a controlled manner.
• Proactive maintenance of IT systems and servers through monitoring, alerting and housekeeping.
• Ensure that KPI targets, service level agreements and operational level agreements are achieved.
• Work closely with third party vendors on the latest feature releases, service problems and renewals.
• Identification and resolution of performance anomalies, system defects and stability issues.
• Produce and maintain technical processes, documentation and knowledge base articles for systems.
• Provide peer support and knowledge transfer to colleagues within other teams and functions in IT.
• Work with our IT Security team to ensure systems remain safe and secure from emerging threats.
• Work with the change management team on proposed changes, assessing risk and impact to services.
• Liaising with other departments within the business to ensure IT needs are met to their expectation.
• Ability to manage and prioritise own workload.

Technical Skills needed:

You should be able to demonstrate experience and expertise across as many of the following areas as possible.. 

• Technical with hands on experience with troubleshooting issues and resolving problems.
• Experience with VMware VSphere, familiarity with Hosting & Networking technologies.
• Knowledge of Microsoft Cloud Services (Azure, IaaS, PaaS, M365) would be advantageous.
• Eager learner with desire to embrace new technologies.

Click here for more information or to apply for this role. 

Sorodo – Customer Relationship Manager

Company – Sorodo 

Job Title – Customer Relationship Manager

Location – Mold, Flintshire / Hybrid 

Contract – Full-time, Permanent

Salary – £18,000 – £20,000

Perks – Yes (25 holiday days, Employee Assistance Programme & more). 

Description: 

Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

We are looking for our first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

• Taking inbound phone calls and reaching out to online lead applications
• Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
• Answer customer questions on the range of business finance we offer
• Ask questions to understand customer requirements
• Continuous lead follow up
• Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
• Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

• Excellent communication and listening skills
• Experience in phone calls hot and cold
• 1-3 years minimum knowledge and understanding of business finance
• 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Extremely organised with strong administration skills, and attention to detail
• Cool-tempered and able to handle rejection
• A polite and friendly manner
• Be able to work independently and as a team
• Punctual, professional and positive

Click here for more information on this role or to apply. 

Chetwood Financial Limited – Senior Legal Counsel

Company – Chetwood Financial Limited

Job Title – Senior Legal Counsel

Location – Wrexham 

Contract – Full-time, fixed-term

Salary – Competitive 

Pers – Yes (life insurance, pension, private medical insurance & more). 

Description: 

Joining on a 12 month fixed term contract, our In-House Legal Counsel will contribute to the growth and profitability of the Group through the provision of expert and sound legal advice and assistance. You will act as a trusted advisor to the Group on a wide variety of matters with a particular focus on commercial law. 

The role is very varied with no two days the same, you will be required to manage your time well and be able to lead on, and balance several pieces of work simultaneously, prioritising appropriately to ensure tight deadlines are met. 

Responsibilities:

• Drafting, reviewing, negotiating and advising on commercial contracts with a wide range of third parties, including suppliers, financial services distributors and other intermediaries
• Advising on new FinTech product development, customer journey design and registration and protection of related intellectual property
• Advising our leadership and business teams on legal and strategic matters in a variety of fields which will include advising on commercial contracts, intellectual property and competition law
• To participate and lead as required in key project groups for the purposes of informing on relevant legal issues and creating legally compliant outcomes in order to assist the Group in achieving its objectives, for example new product development and other commercial opportunities
• At all times to work collaboratively with colleagues and key stakeholders to provide an efficient legal service
• Reporting to the Head of Legal and keeping them appraised as to matters being dealt with
• To actively contribute to and support the development of more junior members of the team including sharing knowledge and providing feedback
• Keeping up-to-date with legal developments ensuring that any pertinent topics are communicated effectively to internal stakeholders
• Reviewing and updating policies and procedures
• Delivering training to the wider team and/or business

 Skills and experience:

• Be a UK-qualified solicitor with demonstrable experience of providing pragmatic commercial legal advice in a fast-paced and agile environment within either a reputable law firm or within an in-house environment
• Have an in-depth knowledge of English contract law and have excellent drafting and negotiation skills
• Have proven ability to provide practical, solutions-focused legal advice and support across a broad range of areas of law
• Have excellent oral and written communication, facilitation skills and the ability to present information in a concise and coherent manner, communicating risk effectively, and in line with business risk appetite
• Be able to confidently work with limited supervision
• Have the ability to exert influence and build strong relationships across different business functions
• Be strongly motivated by the business’s mission, vision and culture and be willing to learn about new areas of law

Click here for more information on this role or to apply. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech. If you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position today. 

For FinTechs looking to have their latest listing featured in our fortnightly bulletin, email us at [email protected] for more information.