Recruitment Roundup – 1st September 2021

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Delio – Account manager 

Company – Delio

Job Title –  Account Manager 

Location – Cardiff 

Salary – £35-£45,000

Contract – Permanent, full-time

Perks – Yes (25 days off + bank holidays, competitive pension contributions & more)

Description: 

​​Delio is transforming private markets. Through their technology and expertise, Delio helps the world’s most respected financial institutions to deliver private market transactions to their clients. 

As a Product Owner, you’ll be working with Delio’s customers and internal stakeholders – providing the vision and goals for Delio’s products and services in line with the company strategy. You’ll collaborate closely with Delio’s clients, the market and the wider business to understand and prioritise roadmap initiatives whilst working alongside the Development Team.

As part of the product team, you’ll collaborate with other product owners to keep dependencies coordinated, visualised and managed.  This role will manage the priority of the product backlog, keeping stakeholders involved and informed on progress towards goals, outcomes and objectives. 

Essential requirements:

• Experience of working within an agile environment (and can articulate the benefits of working in such a way)
• Experience within the fintech space
• Ability to lead or facilitate workshops aimed at identifying and prioritising value for our clients
• Experience working with AWS/Azure cloud technologies
• Ability to visualise and communicate the product roadmap
• Minimum of two years of experience as a PO working within an agile environment
• Excellent interpersonal communication skills, both written and verbal
• Ability to work in a fast-paced, agile environment with minimal supervision
• A proactive attitude to work with an ability to take initiative and lead from the front
• Can absorb complex information and articulate key messages clearly and professionally
• Able to build internal and external stakeholder relationships quickly and effectively
• Demonstrable experience of working effectively as part of a team but also comfortable working independently

For more information on this role or to apply, visit Delio’s website, here. 

Acquis – Legal Commercial Contracts Assistant 

Company – Acquis

Job Title –  Legal Commercial Contracts Assistant 

Location – Newport, South Wales

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes

Description:

Joining the Acquis team as a Legal Commercial Contracts Assistant, you will support in the areas of legal, compliance, risk and governance. 

If you have contract drafting experience and the drive for business improvement, then Acquis wants to hear from you. For the right person this is a superb opportunity to add real value.

The main responsibilities of the role will involve:

•  drafting and managing legal documentation with clients and other parties, 
• supporting the execution of the compliance monitoring programme, 
• keeping abreast legal and regulatory updates in the insurance, leasing, and corporate sectors.

For more information on this role or to apply, visit Acquis’ website, here. 

W2 – First-Line Support Engineer

Company – W2 Global Data

Job Title –  First-Line Support Engineer

Location – Cardiff 

Salary – National minimum wage 

Contract – 37.5 hour working week. Six month job initially with a view to becoming a permanent position

Perks – Yes 

Description:

​​W2 is seeking a motivated and energetic individual who thrives on working with customers to resolve issues. This position requires a team player who is motivated to learn, and who strives to find timely solutions to such technical issues. It will require constant and effective communications with internal/external cross-functional teams. This individual will have the opportunity and freedom to cultivate new and innovative support solutions which will benefit W2’s entire client base. 

Training will be based on the skill set of the employee, but there will one-to-one training as well as training via online platforms.

Applicants must be between 16 and 24

Desirable personal qualities: 

• Demonstrable experience of resolving customer issues and delivering quality results in a timely manner is essential. 
• Experience with customer support processes and applications; the previous use of Freshworks is desirable. 
• Ability to discern user requirements and develop specifications in the support of a new client need. 
• Excellent interpersonal, written and oral communication skills; an effective communicator. 
• Ability to articulate ideas to both technical and non-technical audiences. 
• Exceptionally self-motivated and directed and able to work independently and in a collaborative environment. 
• Knowledge of SQL Server .NET C#, T-SQL and experience of ASP.NET/MVC would be desirable but not essential. 
• Ability to set / manage priorities judiciously, articulating ideas to both technical and non-technical audiences. 
• Keen attention to detail with superior analytical, evaluative, and problem-solving abilities.

For more information on this role or to apply, click here. 

Coincover – Test Engineer 

Company – Coincover

Job Title –  Test Engineer

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (bonus scheme, flexible and remote working & more)

Description: 

As  a Test Engineer you’ll  be passionate about helping to build better software. Requiring a methodical and analytical approach to finding problems across a range of technologies, you will play an essential part in the team.

Working within a cross functional team, you’ll be expected to work closely with engineers and product owners to help define tests upfront as well as drive high quality testing practices.

As a tester  you’ll  be  mostly:

• API Testing experience ideally with (Postman). 
• SQL Server Database testing. 
• Working with automated testing tools such as. 
• Software testing experience which should include web and mobile testing. 
• Creating and preparing of test documentation including test plans, test scripts, defect reports and progress updates. 
• Testing large scale global websites. 
• Good understanding of the Software Development Lifecycle.

What sort of person Coincover  needs:

• Someone with knowledge of Security suite browser testing. 
• Someone with involvement of payments testing 
• A person with experience of mobile testing. 
• You’ll have excellent communication skills – both written and verbal. 
• Someone with the ability to work under pressure and to tight deadlines. 
• A person with proven experience of working with daily releases and high output of development work. 
• You’ll have the ability to react well to changing requirements with a positive attitude. 
• You’ll have the ability to work within a team and individually on own initiative. 
• Someone with commitment to quality and thorough approach to work. 
• A person with excellent attention to detail. 
• You’ll have a proactive approach to own personal development. 

For more information on this role or to apply, visit Coincover’s website, here. Click here to explore more openings with Coincover. 

Sorodo – Customer Relationship Manager

Company – Sorodo

Job Title –  Customer Relationship Manager

Location – Cardiff 

Salary – £18,000 – £20,000

Contract – Permanent, full-time

Perks – Yes (commission scheme, Employee Assistance Programme (EAP) & more)

Description:

Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

Sorodo is looking for our first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

• Taking inbound phone calls and reaching out to online lead applications
• Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
• Answer customer questions on the range of business finance we offer
• Ask questions to understand customer requirements
• Continuous lead follow up
• Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
• Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

• Excellent communication and listening skills
• Experience in phone calls hot and cold
• 1-3 years minimum knowledge and understanding of business finance
• 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Extremely organised with strong administration skills, and attention to detail
• Cool-tempered and able to handle rejection
• A polite and friendly manner
• Be able to work independently and as a team
• Punctual, professional and positive

For more information on this role or to apply, visit Sorodo’s website, here. 

Admiral – EUC Engineer 

Company – Admiral

Job Title –  EUC Engineer 

Location – Cardiff 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes (20 days annual leave + bank holidays, flexible working & more)

Description:

The purpose of this role is to effectively increase stakeholder value through commitment to driving efficiency and improving our customers’ experience. This will be done by the provisioning and management of onsite IT Services and solutions.

You will always present the Onsite, single face of IT to the customer, engaging with Tier 1 & 2 resolver groups to ensure optimal performance as well as working alongside, and supporting the management of 3rd Party providers to deliver excellence.

Main Duties:

• Technical delivery – to prioritise, schedule and deliver a quality resolution management for the various supported functions and systems following the submission (by our business users) of incidents.
• Consult all end user’s hardware and software, through phone, email and in person support with outstanding customer service experience.
•  Quality of service – achieving outstanding levels of customer satisfaction through the delivery of value-based services and the prompt and effective handling of any Service requests.
• User relationship management – achieving customer satisfaction by identifying potential Service issues before they occur and promptly engaging with customers to keep them informed of their request progress.
• Service Improvement – To ensure that continual Service improvement is always at the forefront of all elements of Service support and the processes that surround them.
• Ownership/Responsibility – to be personally responsible for pre-defined Services provided through and supported by IT. e.g. Device Preparations, Equipment Maintenance.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Understand the Workplace support Roadmap to facilitate the deployment of new products and features, understand new methods to streamline the upgrade process and monitor system stability.
• Install and configure computer hardware operating systems and applications to best practice standards.

Essential experience:

• Experience in the configuration and management of:
  • Desktop & laptop Computer Systems – Group policy, OS build and deployment
  • Active directory
  • Application packaging, deployment and device, OS and Software patching
  • Good technical knowledge of Microsoft products including: Windows 10, Windows Server, Azure and Domain Local Active Directory and Exchange.
  • Avaya Red Telephony, creation and configuration
  • Basic understanding of ITIL
  • Dell support assist for Device support and repair
• A good understanding of business processes, including audit from a technical perspective.
• A proven ability to evaluate and prioritise work schedules according to business risk and priorities.

For more information on this role or to apply, visit Admiral’s website, here. Click here to explore more openings with Admiral. 

Principality Building Society – Assistant Secretary 

Company – Principality Building Society

Job Title – Assistant Secretary

Location – Cardiff 

Salary – £30,000 – £40,000

Contract – Permanent, full-time

Perks – Yes (pension, bonus and incentive schemes, free life assurance cover & more)

Description:

Reporting to the Deputy Secretary, the Assistant Secretary will provide an effective day to day secretariat service to the business ensuring compliance, consistency and best practice is adopted at all times.

As part of the Secretariat you will help ensure that the Society and its subsidiary companies comply and operate in accordance with all statutory, legal and governance requirements. You will help to monitor the effectiveness and appropriateness of the Society’s corporate governance framework.  

The successful candidate will be studying for the Chartered Governance Institution qualification or holds other relevant legal/finance qualifications along with a background in either governance or secretariat services.

What you’ll do:

• Support the electronic distribution of Board papers
• Prepare meeting agendas
• Attend committee meetings, draft minutes and follow through action points
• Support the delivery of ad-hoc corporate governance projects to plan and to time
• Support the team responsible for the Society’s annual general meeting.

Fore more information on this role or to apply, visit Principality’s website, here. Click here to explore more openings with Principality. 

Backbase – Technical Writer 

Company – Backbase

Job Title –  Technical Writer 

Location – Cardiff Bay

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (private health insurance, discounted gym membership & more)

Description:

Write the documentation so system integrators and developers can adopt, extend and build software for optimum performance. Become Backbase’s next Technical Writer.

About you:

• You have substantial experience working as a technical writer for software development companies;
• Developers, Software Architects, testers and Product Owners like working with you because of your flair and your thorough understanding of software and web technologies;
• You have experience in documenting APIs and services, as well as documenting programming examples, particularly in JavaScript and Java.

For more information on this job or to apple, visit Backbase’s website, here. Click here to explore more openings with Backbase.  

Sonovate – Data Engineer 

Company – Sonovate 

Job Title –  Data Engineer 

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (28 days holiday + bank holidays, private medical insurance with Bupa & more)

Description:

​​Sonovate is a lending and technology with a clear vision: To be the premier global financing platform for the ‘Future of Work’

You’ll be working, as part of a small team, on an exciting greenfield re-platforming project to help establish the data platform that will enable Sonovate to grow, innovate & optimise the business through improved visibility and data driven decision making.

Developing data products end to end from initial acquisition through to analytical use: whether this is internal reporting, customer facing features of our SaaS product or AI driven applications. This includes the provision and support of relevant infrastructure and all analytical software as well as providing subject matter expertise to all stakeholders.

As a Data & Analytics Engineer you’ll be working as part of a small team:

• Replatforming project to establish the new data platform
• Developing & managing end to end data pipelines from initial acquisition through to analytical use
• Defining and building the best way to include legacy information to enable our data platform to become the single source of truth across our organisation
• Providing an analytical ecosystem for our internal users for deep dive analytical activity on data from both internal and external sources
• Providing data integration services between operational systems (CRM, finance etc)
• Provision and support relevant infrastructure and all analytical software
• Providing subject matter expertise to other teams to support both internal and external-facing technical projects
• Designing and documenting solutions appropriately (wiki, diagrams, code comments etc)
• Research and experiment with emerging data technologies and industry trends

You should join Sonovate if:

• You’re excited to be on the journey and share the highs and lows
• You are your best self in a fast moving, forever changing company
• You listen to understand and respectfully communicate in an open and honest way
• You like to share your knowledge and expertise with others around you
• You embrace freedom to think outside the box to solve problems
• You understand the importance of strong relationships built on integrity and trust

For more information on this role or to apply, visit Sonovate’s website, here. Click here to explore more openings with Sonovate.  

Confused.com – Social Media Community Manager

Company – Confused.com

Job Title –  Social Media Community Manager 

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (discretionary cash-bonus, 28 days holiday, plus extra time for good health & more)

Description: 

Confused.com is looking for an experienced Community Manager who will be responsible for brand engagement on all social media platforms and be a shining example of a customer champion.

Reporting to the Social Media Manager, you’ll be an enthusiastic person who enjoys customer interactions and working in a fast-paced environment. You’ll also be someone who uses creativity to solve problems and proactively delivers engaging content.

Main Duties:

• Respond to and resolve all customer queries on social media platforms in a timely manner
• Moderate comments and posts on Confused.com’s social media accounts
• Monitor customer sentiment of Confused.com on social media
• Actively engage customers on Twitter where appropriate with relevant content
• Implement community management work streams and processes
• Engage in relevant communities online to report on valuable customer insight
• Manage social media crises and follow the crisis escalation process in and out of hours where required
• Develop social media platforms as part of Confused.com’s branding
• Work with teams across the business and external agencies to create engaging content that is always platform- and customer-first

Skills and Experience Required:

• Proven experience in customer service management or social media marketing
• Experience in using Facebook, Twitter and Instagram for business
• Excellent writing skills
• Strong analytical skills
• Content creation for social media, i.e. stories, videos, reels, photography, gifs
• Experience in using social tools such as Brandwatch, Hootsuite, Tweetdeck or Buffer
• Experience in Google Analytics preferred

For more information on this role or to apply, visit Confused.com’s website, here. Click here to explore more openings with Confused.com.

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.