Recruitment Roundup – 16th february 2022

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup. 

Sero – Manual Test Engineer 

Company – Sero

Job Title – Manual Test Engineer

Location – Cardiff

Contract – Full-time, Permanent 

Salary – Competitive 

Perks – Yes (6% pension contribution, healthcare with family & dental options and more)

Description:

This is a great opportunity to join an amazing business at an exciting time in their development, with recent investments enabling a platform for significant future growth. As part of the Platform team, you will need the gravitas and ability to effectively communicate with a wide range of internal and external stakeholders at a technical level.

You will be working as a manual tester taking hands-on tasks to ensure that the products meet the requirements and targets of the business. Your scope will cover the full suite of products and your responsibilities, outside of delivering test plans and outputs, will include;

• Partaking in functional and regression testing across a variety of products
• Documenting the issues found and designing appropriate technical solutions
• Reviewing architectural solutions and providing input on potential exposures
• Reviewing the requirements and enhancing your personal arsenal of knowledge

What Sero would like from you:

• Experience within or exposure to a manual tester role
• Strong knowledge of Jira
• Understanding Agile principles
• Good understanding of API and web testing
• Proactive approach towards problem solving
• Strongly analytical and organised individual
• Eager to learn and progress

For more information on this role or to apply visit Sero’s website here.

Coincover – PR & Comms Executive

Company – Coincover

Job Title – PR & Comms Executive

Location – Cardiff

Contract – Full-time, Permanent 

Salary – Competitive 

Perks – Yes (Pension, flexible and remote working and more)

Description:

Coincover are looking for a PR & Community Executive to develop our PR & Comms plan and goals in key regions across our three key segments.  You’ll be responsible for leading the effort to build strong relationships with media contacts in the trade and crypto-talking consumer media to drive coverage and brand awareness. 

This will be a dynamic, yet challenging role with an all-new team on a rocket-fuelled growth journey which will suit someone who is focused, embraces change and wants to make a big difference in creating something completely new.  

What you’ll be doing:

• You’ll lead the job of developing our PR & Comms plan and goals in key regions across our three key segments (B2B, B2B2C and Consumer)  
• We’ll want you to play a vital role in bringing the outside word inside to help us stay ahead of this fast-changing space and ensure we achieve our goal of setting the safety standard in crypto.  
• Managing and executing the full range of activities – from planning, messaging, content writing, sell-in and analytics 
• Leading the effort to build strong relationships with media contacts in the trade and crypto-talking consumer media to drive coverage and brand awareness (and ultimately inbound requests)  
• Raising the profile of our founders and ensuring we are getting inbound speaker and spokesperson opportunities to support the above in both trade and consumer media 
• Managing external partners to ensure they deliver what we need when we need it. The nature of those suppliers will largely be determined by the gaps in the skills of who we hire 
• Playing a lead role in driving our content strategy by helping us understand the key topics being discussed and enabling us to quickly respond to them 

What sort of person Coincover need: 

• We are to a large extent a start-up and so this is a role for someone who is happy to build what they need to thrive and succeed – systems, processes and tools (including measurement) and that means you’ll need to be an organised self-starter. We’re a close team with huge aspirations so you’ll be expected to get stuck in -and be able to make a difference from day one! 
• Someone capable of managing multiple projects and responsibilities 
• You should either have crypto/ blockchain experience, or you’ll come from a consumer background with relevant experience from sectors that could include insurance, security, financial services or other similar industries. Please note: If you don’t have crypto/blockchain experience that’s no problem but you’ll need to demonstrate an existing interest in the space and a proven ability to simplify the seemingly complex. 
• Ideally, you’ll have worked with the investor community and be familiar with the world of early-stage funding.  
• It’s important that you have had experience in a fast-scaling or high/rapid growth organisation. It’s brilliant fun but it can be (let’s just say) “agile” and you’ll need to see that as being part of the fun.  

For more information on this role or to apply visit Coincover’s website here. 

Delio – Enterprise Client Director

Company – Delio 

Job Title – Enterprise Client Director

Location – Cardiff

Contract – Full-time, Permanent 

Salary – Competitive 

Perks – Yes (Flexible working policy, private medical cover and more)

Description:

Delio are looking for outstanding individuals to join their commercial team and focus on our most important enterprise relationships. Delio’s enterprise relationships are at the heart of their growth and this role is all about building relationships and understanding needs. Working closely with lots of complex stakeholders within a bank and within Delio, you will use your relationship building skills to ensure successful outcomes. 

Key responsibilities:

• The client director role works closely with a number of large financial institutions (private banks, investments banks, wealth managers, asset managers) to: 
• Navigate the organisation and understand potential commercial opportunities for Delio’s award-winning private markets technology
• Understand the needs of the client and work with colleagues to understand how we can best meet their needs; 
• Position solutions in a highly commercial (demonstrating tailored ROI) and executable (building client-specific buying roadmaps) manner  
• Negotiate complex deals with multiple stakeholders
• Work with client solutions and delivery teams to ensure the client is happy with implementations 
• Ensure strong client outcomes to retain and grow the relationship
• Identify cross-sell and upsell opportunities within the organisation 

Qualifications & Essential requirements:

• An entrepreneurial-minded individual who wants to be part of the successful scaling of a high growth fintech company and the desire, ambition and proactivity to drive this growth
• Experience in managing enterprise SaaS relationships and closing/retaining business with six and/or seven-figure ARRs. 
• Focused on client success and ensuring that you understand clients, position solutions accordingly and have the integrity to see it through that these needs are met 
• A demonstrable track record of achieving individual commercial targets in a b2b environment as a Sales Director/Account Executive/Account Manager 
• Thrive on hitting and exceeding targets 
• A professional individual who is well-presented, an effective communicator (internally and externally) and can co-ordinate multiple stakeholders to drive successful outcomes 
• Sociable team player who enjoys building strong relationships with clients, colleagues and partners
• Passionate about the role technology can play in helping businesses achieve their objectives
• Genuine interest in financial services and financial technology trends
• Willing to travel internationally to meet clients when required

Desirable requirements:

• A major foreign language (eg. French, German, Spanish, Arabic, Japanese, Mandarin)
• Experience in a venture-capital-backed company 
• Private equity, investment banking or wealth management experience (in house, a consultancy or as a service provider to those industries)
• Strong understanding of the private market software landscape

For more information on this role or to apply visit Delio’s website here. 

Chetwood Financial Ltd – Junior Market Researcher

Company – Chetwood Financial Ltd

Job Title – Junior Market Researcher

Location – Wrexham

Contract – Full-time, Permanent 

Salary – up to £30,000 p/a

Perks – Yes (life insurance, pension, private medical insurance, and more)

Description:

Chetwood’s ​​research is innovative, agile and iterative in nature. Chetwood are looking for someone who has experience in working in market research, to help them innovate their research offering further by bringing fresh ideas to the table, and join their growing team.

Key Responsibilities: 

• Coordinate and work on multiple end-to-end qualitative research projects across multiple product lines. This will include helping define research objectives, draft the recruitment screener, creating discussion guides or online research guides, creation of materials and exercises to support research objectives, facilitating research, completing analysis and sharing insights.
• Work closely together with UX in helping shape prototypes for user research, such as branding, concept testing and end-to-end journey flows.
• Coordinate and work on quantitative research projects across multiple project lines. This will include helping define research objectives, create and script surveys, analyse data and sharing insights.
• Consistently using data to allow the business to make informed decisions, draw out valuable insights and present this in a way that brings to life what customers are saying and what we should do next.

 Essential Skills & Experience:

• Minimum of 2 years’ experience in a research role (client-side or agency)
• A customer centric outlook and passionate about the user experience
• Strong communication and interpersonal skills
• Experience of qualitative research, including traditional and co-creation formats
• Ability to facilitate and conduct a user research session
• Agile working style, with the ability to become familiar with new topics quickly
• Experience of quantitative research, including traditional and digital base testing
• A proactive and enthusiastic approach to work, with a willingness to collaborate with teams across different areas of the business (e.g. Operations, UX, Product, Marketing
• Creative thinker
• Some experience of research in Financial Services, would be useful, but not essential
• Experience working with UX research (useful, but not essential)
• An MRS (Market Research Society) Advanced Certificate would be preferable

For more information on this role or to apply visit Chetwood’s website here. 

ActiveQuote – Sales Coordinator

Company – ActiveQuote

Job Title – Sales Coordinator

Location – Cardiff

Contract – Full-time, Permanent 

Salary – £18,000 starting salary with OTE up to £26k

Perks – Yes (30 days holiday, Bupe health insurance and more)

Description:

As an ActiveQuote Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.

The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being the first point of call to the comparison site customer generated leads. 

Responsibilities and Duties:

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and our clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Essential Skills & Education:

• Excellent communication skills both verbally and written towards all our customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience 
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient
• Minimum of 3 GCSEs including Maths and English at grade C or above

For more information on this role or to apply visit ActiveQuote’s website here. 

Hodge – Customer Care Consultant

Company – Hodge Bank

Job Title – Customer Care Consultant

Location – Cardiff

Contract – Full-time, Permanent 

Salary – Competitive

Perks – Yes (Enhanced parental leave, company pension contribution up to 15%, and more)

Description:

Working under the direction of the Customer Care Team Leader your role will be to deliver exceptional customer service to Hodge mortgage customers and negotiating key critical events during the lifetime of their mortgage term.

What does a typical day in the role look like?

You will work with customers and/or their representatives in a sensitive manner to agree and apply solutions to a range of financial challenges presented throughout the lifetime of a mortgage. We’ll protect the vulnerable by applying solutions which reflect regulation and our values and your role in that will be to support Hodge’s Mid Term Mortgage Specialists by agreeing repayment solutions and working with Hodge’s  customers to achieve the best outcomes for both them and Hodge.

Are you the one for Hodge?

• Passionate about providing excellent customer service
• Looking to join an exciting fast paced team, who are looking to set new standards for customer experience
• Ability to work well with other teams to ensure that our high standards of service are met for our customers and brokers
• Strong communicator who can have clear, honest and sometimes challenging conversations with our customers

For more information on this role or to apply visit Hodge’s website here. 

Sonovate – Software Engineer

Company – Sonovate

Job Title – Software Engineer

Location – Cardiff

Contract – Full-time, Permanent 

Salary – £35,000 – £55,000

Perks – Yes 

Description:

Sonovate are looking for a number of Software Engineers to join their tech team!

The right candidates will be able to take an active role as part of a cross functional team.

Sonovate is nearing the completion of a major milestone in a full re-platforming of their software. Sonovate are building their new capabilities to be best of breed using the latest tech available, with the Lead Engineers taking a key role on their tech decisions and direction.

Sonovate use the best tech:

• C# .NET Core/.NET 5
• Azure AKS
• Azure Service Bus / Event Hubs
• Azure SQL / Search / CosmosDB
• Git, Azure DevOps, Terraform, Ansible, Nuke
• TDD / BDD
• Git, Azure DevOps, Terraform

Skills you’ll need or willing to learn:

• Excellent communication skills
• Coaching and Mentoring
• Ability to automatically test your code thoroughly
• Knowledge of automated build/deployment flows
• A ‘lifelong learner’ attitude and a passion to gaining new skills, experience and knowledge
• Lateral thinking ability to think ahead and anticipate problems, issues and solution

For more information on this role or to apply visit Sonovate’s website here. 

Sorodo – Customer Relationship Manager 

Company – Sorodo

Job Title –  Customer Relationship Manager 

Location – Cardiff 

Salary – £18,000 – £20,000 (depending on experience)

Contract – Permanent, full-time

Perks – Yes (Commission scheme based on individual and team performance, 25 holiday days & more)

Description:

Sorodo is a fast-growing and innovative online business finance platform that helps UK SMEs access the right funding products from a wide range of providers through technology.

Sorodo is looking for their first Customer Relationship Manager to assist a broad range of customers on their journey to obtain business funding. Working in the Mold office, you will be part of a small and dynamic team where you will help manage applications, from lead enquiry to final stage. This position will also give you the opportunity to grow and build a high-performance team.

Main duties and responsibilities of the role:

• Taking inbound phone calls and reaching out to online lead applications
• Provide support to our SME customers – contact, engage and manage primarily by phone, through the application process
• Answer customer questions on the range of business finance we offer
• Ask questions to understand customer requirements
• Continuous lead follow up
• Using our CRM system to accurately maintain and keep up to date notes on customers you communicate with
• Build up an extensive knowledge of business finance, and gain an understanding of the wide variety of lenders in the market

The candidate:

• Excellent communication and listening skills
• Experience in phone calls hot and cold
• 1-3 years minimum knowledge and understanding of business finance
• 1-3 years minimum sales experience in phone calls (hot and cold) in the field or related area
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Extremely organised with strong administration skills, and attention to detail
• Cool-tempered and able to handle rejection
• A polite and friendly manner
• Be able to work independently and as a team
• Punctual, professional and positive

For more information on this role or to apply visit Sorodo’s website here. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech, so if you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.