Recruitment Roundup – 11th May 2022

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup. 

Confused.com – Senior Test Engineer

Company – Confused.com

Job Title – Senior Test Engineer

Location – Cardiff 

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (Discretionary cash bonus based on personal and business performance, buy up to 5 days of extra annual leave, enhanced maternity and paternity leave & more)

Description:

Confused.com is the UK’s first comparison platform for car insurance.

Passionate about testing and collaborating with wider teams to achieve operational excellence? Have a keen eye for growing capabilities of junior testers? Experienced with C# and Azure? If this sounds like you, the Confused.com engineering team has an exciting opportunity for an experienced developer to join them as a Senior Test Engineer!

This role is right at the heart of the Confused.com Technology infrastructure. You’ll be working on the engine that powers Confused.com’s quote comparison services and the core customer-facing websites. You’ll also be part of a team responsible for integrating hundreds of partner systems into their quote process.

What you’ll bring to the role:

The ideal candidate for our Senior Test Engineer role will have:

• Strong experience with C#
• Web-based testing experience
• Experience with SQL 2012-2017
• An understanding of Azure and Azure Devops
• A Proven track record testing third party API calls

It would be beneficial if you have:

• Experience of BDD and automated testing using Selenium and Specflow
• Experience with postman

You don’t need to tick off everything on this list – so don’t let that hold you back from applying. There are plenty of opportunities to learn with Confused.com!

For more information on this role or to apply visit Confused.com’s website here. 

Chetwood Financial – QA Engineer

Company – Chetwood Financial

Job Title – QA Engineer

Location –  Wrexham

Contract – Permanent, Full-time

Salary –  £35,000 – £45,000 p/a

Perks – Yes (life insurance, pension, private medical insurance including dental and optical & more)

Description:

Founded in 2016, Chetwood Financial is a digital bank using technology to make people better off. At Chetwood, we think differently.

As a QA Engineer at Chetwood, you will be responsible for test design and execution for new and existing products and features in the UAT test environment.  You will work in a squad and collaborate with the product owner, design analyst, development team and stakeholders.  You will be part of the wider delivery team.

Responsibilities:

• Manage and execute the complete test cycle of software development based on business requirements 
• Day to day role will include manual UAT testing (both mobile & desktop), API testing in our UAT environment and also an interest to get involved with test automation in the future
• Review sprint content and create necessary tests in JIRA test cycle, ensuring traceability of test coverage
• Raise detailed defects to the relevant development team in line with process defined
• Produce detailed test documentation for stakeholders to gain approval / sign off
• Maintain and execute regression testing as needed for each release
• Support service management in the identification and resolution of live incidents for all products

Skills and experience

Essential:

• Minimum of 3 years’ technical testing experience
• Experience of agile ceremonies
• Experience of API & integrations testing (using Postman)
• Knowledge of AWS
• Well versed with test management tools – preferably JIRA, Zephyr and Confluence
• Previous mobile handset testing experience
• Summarise/present technical information in a manner that others can understand
• A self-starter, who thrives in a fast-paced working environment

  Desirable:

• GitHub
• Mongodb
• Knowledge and use of Django Rest Framework
• Automation testing experience
• Experience of using google docs, google sheets, google drive
• Previously worked in FCA governed environment

For more information on this role or to apply visit Chetwood’s website here. 

Yoello – Account Manager

Company – Yoello

Job Title – Account Manager

Location –  Cardiff

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (Company bonus scheme, employee share scheme, 25 days holiday plus an extra day for your birthday & more) 

Description:

Yoello is a fast-growth fintech providing mobile Order & Pay technology connecting merchants and customers in the physical world and revolutionising the way payments are made.  

Yoello are looking for an Account Manager to create long-term, trusting relationships with their customers and partners. The Account Manager’s role will be to oversee Yoello’s existing customers/partners, develop new business from existing clients and actively seek new sales opportunities, reduce our churn and increase trade through the Yoello platform. Furthermore, the Account Manager will also be responsible for liaising with existing clients to discuss and quantify feature improvements for Yoello (the business).

The account manager will have a variety of responsibilities including:

• Developing and maintaining strong relationships with existing customers through regular contact.
• Connecting with key business executives and stakeholders and preparing feedback reports.
• Answering client queries and identifying new business opportunities among existing customers/partners.
• Liaising with cross-functional internal teams (including Business Support, Sales and Product) to improve the Yoello product and overall customer experience.
• Providing training and support to Yoello’s customers to ensure their understanding and utilisation of the Yoello platform
• Utilising Yoello’s CRM to shape your activity and maintain the required degree of support.
• Inputting data to maintain visibility around results and trends as well as identifying ways of improving and maintaining data integrity

Desired skills and experience:

• Knowledge of the Yoello product including as a stand alone offering and across all integrations (following full and detailed training)
• The ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive
• Personable and outgoing with the ability to build and maintain rapport a variety of stakeholders
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• A strong understanding and experience of CRM management (Hubspot or similar)
• Experienced in formalising and creating divisional processes
• Hospitality experience is preferred but not essential
• Strong verbal and written communication skills

For more information on this role or to apply visit Yoelloe’s website here. 

Sero – Head of Marketing

Company – Sero

Job Title – Head of Marketing

Location –  Cardiff

Contract – Permanent, Full-time

Salary – Up to £80,000 per annum

Perks – Yes (6% pension contribution, healthcare with family & dental options; electric vehicle scheme & more) 

Description:

Sero are looking for an experienced marketing specialist to help in their next stage of growth in new market segments. Following our Series A investment in December 2021, we’re building digital products and services that will make a big impact on our homes through key partnerships with housing providers and the finance sector. Now it’s time that we amplify the Sero solution and `Sero needs your help in building the marketing function and taking them to the next level.

You’ll be excited about Sero because:

• You value a company and a role that is having an impact on the world, surrounded by teammates who are passionate in addressing the climate emergency and affordability of energy
• A growing business excites you, it’s both an opportunity and a challenge, which you relish because you can see the difference you make
• You want to be part of an organisation that trusts you to get the job done, working flexibly to suit your lifestyle
• You have an opportunity to share in the success; green business is the future and we’ve made a great start. You can see our potential
• We’ve built a great brand and strong foundations to grow from

You’ll succeed, as will Sero, because you’ll be:

• Responsible for all things around marketing and communications. Initially this may mean hands-on delivery in some areas, but Sero will be looking to you to decide on how to put together your internal and external team to manage this in the longer term
• Driving customer adoption, retention and growth in B2B and B2C sectors through clear market communications with compelling Calls to Action
• Helping to communicate the Sero solution through a simple message and de-mystifying complex technical topics to both internal and external audiences.
• Taking ownership of Sero’s communication channels such as website, social and events. You’ll run automated campaigns, coordinating email, social and other channels to build a high performance conversion funnel for Sero’s products
• Helping Sero to position itself in the technology sector, having a real world impact in people’s homes and lives
• Working closely with Sero’s Product team for exciting new product launches and Go-To-Market strategies
• Provide leadership in all external communications, working across all functions from Customer to Products, marketing Sero’s leading innovation offerings
• Defining a strategy for measuring the impact of Sero’s engagement, using data to refine the techniques and campaigns required to improve the understanding of current and future customer engagement with Sero’s products, value and brand
• Building a great team, recruiting new members and managing existing creative team members and external agencies

For more information on this role or to apply visit Sero’s website here. 

ActiveQuote – ​​Sales Coordinator

Company – ActiveQuote

Job Title – Sales Coordinator

Location –  Cardiff

Contract – Permanent, Full-time

Salary – £18,525 starting salary with OTE up to £29k

Perks – Yes (Bupa Health Insurance – full cover, medical history disregarded, Income Protection cover, Pension Plan & more)

Description:

ActiveQuote have an exciting opportunity for a Sales Coordinator to join their new business insurance team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

As an ActiveQuote Sales Coordinator, you will form part of the Sales function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.

Responsibilities and Duties:

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, their products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and their clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

Skills & Education

Essential:

• Excellent communication skills both verbally and written towards all of ActiveQuote’s customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience 
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient
• Minimum of 3 GCSEs including Maths and English at grade C or above

Desirable:

• 6 months customer service experience
• Experience of working within an outbound call centre role, and/or within financial services or regulated environment
• Administration qualification (e.g. NVQ)

For more information on this role or to apply visit ActiveQuote’s website here. 

Delio – ​​Customer Success Manager

Company – Delio

Job Title – Customer Success Manager

Location –  Cardiff

Contract – Permanent, Full-time

Salary – £26,000

Perks – Yes (Flexible working policy, private medical cover, competitive pension contributions & more)

Description:

Delio is transforming private markets. Through our technology and expertise, we help the world’s most respected financial institutions to deliver private market transactions to their clients. 

Delio are looking for a Customer Success Manager to support our customers as they transition from sales prospects to active users. The Customer Success Manager will work to develop and nurture lasting relationships alongside handling ongoing training and support requirements.

They will understand customer outcomes through ongoing collection and analysis of data using this to inform onboarding and retention strategies whilst contributing to the product roadmap. They’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. 

Key responsibilities:

• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Collaborate closely with team members to support renewals and expansion opportunities
• Sustain business growth and profitability by maximizing value
• Handle and resolve customer requests and complaints
• Minimize customer churn

Qualifications

Essential requirements:

• Ability to motivate and mentor a small team of junior staff
• Previous experience in a Customer Support or Customer Service role
• Willingness to travel for meetings at our UK office locations
• Highly organised and able to multi-task
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• Knowledge of customer success processes
• Patient and active listener
• Passion for service

Desirable requirements: 

• Financial services experience or understanding of large financial institutions
• Line management experience

For more information on this role or to apply visit Delio’s website here. 

Monmouthshire Building Society – Graphic Designer

Company – Monmouthshire Building Society

Job Title – Graphic Designer

Location – Newport City Centre Head Office (with agile working)

Contract – Permanent, Full-time

Salary – £32,000 – £35,000 

Perks – Yes (private medical cover and option to purchase Dental cover, additional Health cover / critical illness plus access to many other high street discounts & more)

Description:

This is a stand alone role within a small team, providing a design service to other teams across the Society, enabling a great customer experience  You will provide the creative design for all creative propositions across the society (internal and external projects). You will champion Monmouthshire Building Society’s Brand and support colleagues throughout the business to realise strategic objectives through on brand, engaging and responsive design (Leaflets, brochures, banners, adverts, social media, displays for events). 

Your role will see you developing and evolving new ways to communicate through propositions, across a variety of channels (Digital / Social media / offline).

What type of person will you need to be?

You will be naturally creative and have the ability to understand key elements of strategy and initiating the creative process to bring alive propositions. You will be able to influence key stakeholders and bring colleagues on the design journey.  As this is a stand alone role you will be naturally organised alongside the ability to adapt to change and work at pace to deliver appropriate outcomes. You will enjoy designing a proposition from concept to live launch on social media channels & have experience of using other channels. Adept with Adobe Creative Suite and other design tools, if you have Video, animation and digital communication skills this would be beneficial.

For more information on this role or tp apple visit Monmouthshire Building Society’s website here.

Trust Payments – JavaScript Software Developer

Company – Trust Payments

Job Title – JavaScript Software Developer

Location – Bangor, London, Southampton

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (Flexible homeworking, family friendly enhanced benefits/policies, Pension, Healthcare, Life Assurance & more)

Description:

Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution.

The main purpose of the job is to develop financial payment systems fit for purpose by taking a senior role in the development team, responsible for providing solutions to business requirements.

Duties and responsibilities: 

Software Development:

• To keep up to date with the latest software development technologies and methodologies
• To write clean and healthy structured code
• To build future proof reusable code libraries, which can be shared, in-order to drive further efficiencies throughout the team
• To deliver code which is well tested and consistently error free.

 Security Standards & Data Protection:

• To be aware of latest data protection and security threats and to make sure we mitigate against these risks using known industry standards and Internal Company Tools and Services

 Software Tools and Processes: 

• Review and utilise industry standard software development tools such as source control, deployment servers and build servers where appropriate in an effective manner
• Assist the technical leader in enforcing the chosen development process such as pair programming and test-driven development

 Work estimation:

• Assist the technical leader to calculate work estimates

Quality and Standards:

• Maintain high standards of software quality within the team by establishing good practices and habits

 Mentoring and Training:

• To mentor other developers and make sure that time is spent peer reviewing code and offering constructive advice and training
• Carry out instructions given by the Development Manager
• Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
• Compliance on all relevant aspects of GDPR as appropriate to the role.

Experience and Qualifications:

• Advanced level (knowledge and experience) of programming languages and methodologies
• Excellent understanding of security standards
• Proactive and highly organised, with strong time management and assertiveness skills
• Background in technology and knowledge of the Payment Business Industry
• Knowledge of technology-based products and services
• Understanding of Payment system capabilities and features
• Computer literacy, Microsoft Office, Sales force, DMS, data handling, record keeping
• Good product knowledge
• Bright, highly self-motivated and driven with a professional and positive approach
• Ability to solve problems quickly and completely
• Ability to multi-task and stay organised in a dynamic work environment
• Passionate about Software Development, with a general thirst for digital knowledge and a significant interest in new emerging technologies
• Analytical and inquisitive, with excellent attention to detail
• Innovative and creative, with a concise, precise and effective approach to problem solving and the ability to develop, deliver and evaluate brilliant ideas founded on      rock-solid strategic thinking
• Reliable, flexible and cooperative
• Diplomatic and tactful
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence
• Ability to perform the role of a good ambassador for the organisation at all times

For more information on this role or to apply visit Trust Payments’ website here. 

Sonovate – Business Development Consultant

Company – Sonovate

Job Title – Business Development Consultant

Location – Cardiff or London / Hybrid Working

Contract – Permanent, Full-time

Salary – Competitive 

Perks – Yes (28 days holiday + bank holidays, private medical insurance with Bupa, Employee Assistance Programme & more) 

Description:

Sonovate is a lending and technology with a clear vision: To be the premier global financing platform for the ‘Future of Work’

​​Sonovate is looking for a Business Development Consultant that will play a fundamental role in achieving Sonovate’s ambitious revenue growth objectives. This is a 360 degree role whereby you will handle the entire sales process from discovery right the way through to purchase working on outbound strategies from both existing and prospective customers. This involves soliciting potential customers, generating leads, conducting product demos, and ensuring the conversion of acquired customers to revenue generation.

Duties and Key Responsibilities:

• Develop in-depth Sonovate product and customer knowledge, market insights and all major competitors
• Plan and carry out direct sales activities principally searching for new businesses, making outbound calls, conducting meetings and demonstrations of the Sonovate product in order to win new business and convert existing customers
• Ensure records and data in our CRM is kept up to date and accurate.
• Collaborate and feedback within the team and to Marketing/Growth in order to create and implement supporting customer journeys for further lead generation.
• Meet and/or exceed weekly and monthly performance and revenue targets.
• Report on individual activities and pipeline in order to provide important performance and revenue metrics for management.

What Sonovate are looking for:

You will be hard working and enthusiastic, with a genuine interest in our business. You will need to be professional, assertive and comfortable working in a fast-paced dynamic environment. To succeed in this role, you need to have experience in closing high volume deals. You will also need to be confident and keen to consistently make multiple outbound calls, build strong client relationships and negotiate the closure of multiple deals. You will need to be goal oriented with the tenacity to handle rejection and maintain a positive outlook.

For more information on this role or to apply visit Sonovate’s website here. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech, so if you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.