Recruitment Roundup – 10th November 2021 

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Next Venture – SaaS Solutions Consultant

Company – Next Venture 

Job Title –  SaaS Solutions Consultant 

Location – Mamhilad Park, Pontypool

Salary – £22 – £27k

Contract – Permanent, full-time

Perks – Yes 

Description: 

Unusually for tech start ups NVT has a policy of developing its own staff and has development programs for its main functional teams Customer Success, Solutions and Engineering. This enables applicants with underlying skills but without relevant experience or qualifications to start in a trainee roles. All staff are measured on “value” created and their opportunity for progress in NVT is 100% based on this as opposed to availability of senior positions.

This is a unique opportunity to join a rapidly scaling tech start up which enables applicants to develop both a new career and also progress into a senior role in this growing profitable company

The role involves:

• Developing in depth knowledge of the insurance supply chain
• Become an export of the NVT platform functionality and configuration options
• Working with customers to understanding their requirement and map this to the NVT functionality
• Working with the development teams to manage new feature rollout (design, test and customer sign off)
• Managing customer projects and onboarding

Skills & Experience:

As the position is a trainee position training on both the insurance industry and the platform will be given so the focus on the underlying skills specifically

• Good communication (written and oral). This includes ability to use desktop programs such as
• MS Excel, Powerpoint and Word to produce presentation and training guides
• Ability to establish relationships with customers and understand their priorities and business model
• Interest (and ability to learn) both the insurance business processes and also technical configuration of our platform.
• Methodical approach to problem solving and testing

These can be demonstrated from qualifications, work experience or side projects.

For more information on this role or how to apply click here.

Backbase – Technical Writer 

Company – Backbase

Job Title –  Technical Writer 

Location – Cardiff Bay

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (private health insurance, discounted gym membership & more)

Description:

Write the documentation so system integrators and developers can adopt, extend and build software for optimum performance. Become Backbase’s next Technical Writer.

About you:

• You have substantial experience working as a technical writer for software development companies;
• Developers, Software Architects, testers and Product Owners like working with you because of your flair and your thorough understanding of software and web technologies;
• You have experience in documenting APIs and services, as well as documenting programming examples, particularly in JavaScript and Java.

For more information on this job or to apple, visit Backbase’s website, here. Click here to explore more openings with Backbase.  

Active Quote – Sales Support Consultant 

Company – Active Quote

Job Title –  Sales Support Consultant 

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes 

Description: 

As an ActiveQuote Sales Support Consultant within Protection, you will form part of the Sales Support function and will be responsible for ensuring Telephone Interviews are completed fully and accurately and submitted, handling all post-sale administration and customer service, which includes ensuring applications are underwritten, customer expectations managed, and applications turned into live policies with a minimum cancellation rate.

This role is 70% telephone based and as such requires a friendly yet professional telephone manner with the ability to build a rapport.

Responsibilities and Duties:

• Communicate with customers, insurance companies and associated third parties in the most appropriate medium (telephone, email, written) that supports the customer journey and the conversion of sales into live policies
• Complete medical and lifestyle questionnaires with customers with a high regard for accuracy and submit them to the Insurer within a timely manner
• Have the confidence and ability to build a rapport that allows the customer to feel at ease when disclosing medical conditions
• Carry out the necessary administrative functions to convert a sale to a live policy
• Communicate and support Sales Consultants with regular updates on progress and required action on live cases
• Resolve customer’s dissatisfaction appropriately and log all instances of dissatisfaction reported to you
• Have a high regard for compliance within an FCA regulated business and adhere to all legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

 Essential Skills:

• Strong time management skills with the ability to manage own workload and meet deadlines
• Excellent communication skills both verbally and written, including an excellent telephone
  manner
• Strong commitment to delivering an exceptional customer experience
• High attention to detail
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong
  work ethic
• At least 6 months of relevant customer service experience
• Minimum of 5 GCSEs including Maths and English at grade C or above 

For more information on this role or to apply visit Active Quote’s website here. 

Confused.com – SEO Campaign Manager

Company – Confused.com

Job Title –  SEO Campaign Manager

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (Discretionary cash bonus based on personal and business performance, 28 days holiday & more) 

Description:

An exciting opportunity has arisen in the marketing team at Confused.com! We’re looking for a Campaign Manager to support us in our SEO team. We want you to help us drive more organic traffic to Confused.com.

The role involves supporting the growth of organic traffic. You’ll work closely across the SEO team as well as with colleagues in the content team as part of a cross-functional group.

Reporting to the SEO Manager, you’ll be:

• Overseeing and supporting the management of SEO-led processes, including helping to maintain and manage progress against individual and shared targets
• Supporting the SEO Manager and key stakeholders across the business with regular and ad-hoc reporting on SEO performance
• Using your SEO experience to help plan and implement the SEO strategy across the business
• Supporting the ongoing development of the SEO team including, where needed, line management responsibilities
• Ensuring SEO best practice is applied to the SEO team’s work, including EAT considerations and in-house content design standards

Requirements. Ideally, you’ll have a high level of experience of SEO, with:

• Strong experience in using web analytic tools, such as Google Analytics
• Strong experience of a suite of SEO tools, including GSC, SEMrush and Ahrefs
• Strong project management experience
• Strong writing experience – ideally around insurance and financial services
• Experience of commissioning and managing content from agencies or freelancers
• A data-driven mindset, with experience in looking at organic performance and taking appropriate actions to improve it
• Intermediate experience of using Excel and/or Google suite for creating reports
• A good understanding of the technical and outreach sides of SEO
• A good understanding of search intent and demonstrating EAT throughout content
• A belief in being a team-player, with the ability to collaborate across multiple teams
• Strong organisational skills, being able to juggle multiple workstreams simultaneously
• Good communication skills, with the ability to analyse and present results
• Experience of using a CMS

For more information on this role or to apply visit Confused.com’s website here.

Currencycloud – Data Analyst 

Company – Currencycloud

Job Title –  Data Analyst 

Location – Cardiff (remote) 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes

Description:

As a Data Analyst you will support the Compliance Team in becoming a truly data-led department. We are looking for someone who is self-driven, highly analytical, enjoys problem-solving, and is comfortable working on concurrent projects.

The details:

• Build, maintain and communicate reports and dashboards to track the Compliance department’s key performance indicators against objectives/targets
• Doing deep-dive analysis of data to both test specific hypothesis and generate new business insights
• Present data to stakeholders & management in a clear and easy to comprehend manner, by using the appropriate visualisation tools
• Continuously seek ways to enhance and/or automate existing reporting and processes to fit with evolving business needs
• Work with stakeholders to scope & prioritise ad hoc data requests

Skills, Knowledge & Expertise:

• Relevant experience in a data-centric role
• High SQL & Excel proficiency
• Experience with data visualisation tools like Tableau or similar
• You’re good at quickly getting a grasp of any dataset that you’re working with
• Have a meticulous and thorough approach and very high attention to detail 
• Excellent team working skills, ability to manage own workload and tenacious attention to detail
• Be able to deliver against time pressured deadlines in a fast-paced environment
• Excellent communication skills, both written and verbal
• Comfortable working in a start-up environment
• Have an interest in the payments, financial services, technology or FX industry

For more information on this role or to apply visit Currencycloud’s website here. 

Hodge – Underwriting Team Leader 

Company – Hodge

Job Title – Underwriting Team Leader

Location – Cardiff

Salary – Competitive 

Contract – 6 month FTC, 35 hours 

Perks – Yes (Extensive learning and development programme, Company pension contribution up to 15% & more)

Description:

Hodge is looking for an experienced Underwriter Team Leader to join our growing mortgages business for a period of 6 months. The successful candidate would lead and develop a team of underwriters to ensure that we are easy to do business with for our brokers and our customers. You will also need to be passionate about leading people and allowing them to grow and flourish in their roles, supporting them to achieve their goals and aspirations.

What does an average week look like to an Underwriting Team Leader?:

• 70% of your time is spent coaching, developing and performance managing your team to be brilliant for our customers.
• 20% of your time is spent reviewing the processes and procedures we have in place at Hodge and continuously improving them where they create effort for our customers
• 10% of your time is spent on developing yourself as a leader. That could be seeking out best practice, putting yourself outside of your comfort zone in project work, or exploring what great leadership looks like through observing colleagues.

For more information on this role or to apply visit Hodge’s website here 

Sonovate – Business Administrator

Company – Sonovate

Job Title – Business Administrator

Location – Cardiff

Salary – Competitive 

Contract – 6 month FTC, 35 hours 

Perks – Yes (28 days holiday + bank holidays, private medical insurance with Bupa & more) 

Main Purpose and Scope for the Role?

To support Sonovate’s operational performance through effective and timely management of a range of administration tasks, providing a first-class service to the wider customer-facing teams ensuring we build a secure and profitable Sonovate by ensuring risks are identified and escalated.

Duties and Key Responsibilities:

• Providing daily administrative support to customer-facing teams
• Review any challenges with a root cause learning process and develop a culture to avoid repeat issues by adapting processes and training team members if necessary
• Support the business with mailing customer correspondence and newsletters
• Work closely with the Finance team to ensure accurate support provided for 1st-line cash and payment related tasks.
• Work to and achieve individual KPI’s as agreed
• Escalate any issues to the relevant member of the Operations team when necessary
• Work within and promote the agreed structure and processes, ensuring the profitability of Sonovate through efficient and effective administration and KPI management
• Where appropriate, resolving basic email queries, coordinating with the appropriate members of Customer Service and/or Credit Control for any subsequent action
• Maintain correct and up-to-date customer details and account records
• Work closely with internal stakeholders to ensure best practice
• Challenge working processes and suggest improvements
• Assist the Operational Support Manager with any ad-hoc projects/duties

Knowledge and Skillset:

• Understanding of administration within a financial setting
• Knowledge of CRM and their importance within a business
• Computer literate and confident with multi-systems use, particularly skilled in using Microsoft Office and Sharepoint
• Strong Intermediate Excel skills, to include complex formulae, VLOOKUPs and pivot tables, ideally with some VBA knowledge.
• Proven ability to communicate effectively and clearly both internally and externally

For more information on this role or to apply visit Sonovate’s website here. 

Principality Building Society – Customer Service Project Business Lead

Company – Principality Building Society

Job Title – Customer Service Project Business Lead 

Location – Principality Head Office, Cardiff

Salary – from £40,000 Dependant on Experience

Contract – 12 month FTC, Full-Time

Perks – Yes

Description:

As Project Business Lead you will be responsible for the day-to-day leadership of projects aligned with the Society’s value streams. You will ensure that projects achieve the desired outcomes and benefits, stakeholders are effectively engaged in a timely manner, and will present project updates or business cases at relevant committees.

You will lead business readiness activities for key projects to ensure minimum impact to the business, working collaboratively across the business, building relationships, including different levels of stakeholders, to create new and amend existing processes, policies and procedures to support portfolio projects.

Responsibilities:

• Day-to-day leadership of projects aligned with the value streams
• Ensuring that projects achieve the desired outcomes and benefits
• Ensuring the sponsors are informed of progress in a timely manner and for presenting updates or business cases at relevant committees
• Understating the project business lead responsibilities within the E2E change model
• Represent Customer Services as a Subject Matter Expert in portfolio projects
• Lead and matrix manage project teams across the business
• Lead business readiness activities for key projects to ensure minimum impact to the business
• Manage key project stakeholders, ensuring engagement in a timely and effective manner
• Work collaboratively across the business, building relationships, including different levels of stakeholders, to create new and amend existing processes, policies and procedures to support portfolio projects
• Document new and updated processes in manuals that can be used by colleagues across the business
• Line Manager for the Business Lead Support role
• Work collaboratively with Operations Support Managers; communicating all change for awareness, supporting delivery of change, and proactively acting on GPTW and the wellbeing of the wider team
• Input into test plans, draft user cases and UAT
• Support the Business Operations Team including the delivery of time critical regulatory events & regulatory mailings, ad hoc mailings as required by the business, delivery of savings and mortgage products to market, run rate changes for PBS and Nemo accounts

For more information on this role or to apply visit Principality’s website here. 

Wealthify – Junior/Graduate Software Engineer

Company – Wealthify 

Job Title – Junior/Graduate Software Engineer

Location – Cardiff 

Salary – Up to £30,000

Contract – Full Time

Perks – Yes (Annual bonus between 0-20% of annual salary, Private Medical Insurance & more)

Description:

You’ll be working as a software engineer in a cross-functional squad of designers, product, engineers, and testers, to deliver new products and features. Squads develop and own features end-to-end, so you’ll have the opportunity to work across a wide range of technologies, across web, mobile apps, API, backend, and databases. Wealthify are hosted in Microsoft Azure and take advantage of cloud technologies to ensure their platform is secure, fast, and scales to meet demand.

All team members participate in architecture and design choices, sprint planning and code reviewing; and tech leads are on hand to coach and mentor others. Wealthify write high quality, high performance, scalable code, and release small and often, using Git and Azure DevOps. Developers all contribute to code reviews, knowledge sharing and continuous improvement.

What Wealthify are looking for:

• Experience as a software developer or relevant degree or training (if graduate)
• Good analysis and problem-solving skills
• Effective communicator
• Attention to detail
• Microsoft stack (C#, .NET Core, SQL, Azure)
• Familiarity with Agile/Scrum or cross functional teams

For more information on this role or to apply visit Wealthify’s website here 

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.