Cardiff’s Cavefish AI Launches EchoDepthAI to Transform Emotional Intelligence in FinTech
Cardiff-based technology innovator Cavefish AI has officially launched EchoDepthAI, a pioneering emotional intelligence platform designed to revolutionise customer engagement, risk assessment, and compliance across the financial services industry.
EchoDepthAI is the first solution of its kind capable of analysing 52 distinct emotional states from text, voice, and facial expressions in real time. By offering both micro and macro-level insights, the platform empowers financial institutions to better understand customer sentiment, enabling smarter decision-making and more human-centric service delivery.
“In the high-stakes world of financial services, understanding customer emotions isn’t just about satisfaction – it’s about making better decisions and managing risk,” said Jonathan Prescott, CEO of Cavefish AI. “EchoDepthAI gives financial institutions the emotional intelligence they’ve been missing to truly understand their customers.”
The platform’s key capabilities for FinTech include:
- Enhanced Fraud Detection: Identifying subtle emotional cues that may indicate deception during applications or transactions.
- Improved Customer Journey Design: Highlighting emotional friction points in digital interactions.
- Personalised Financial Guidance: Adapting advice based on emotional responses to financial scenarios.
- Reduced Customer Churn: Proactively identifying dissatisfaction to retain clients.
- Regulatory Compliance: Supporting vulnerability assessments required by financial regulators.
EchoDepthAI is underpinned by a decade of research in semantic space theory and employs advanced machine learning to interpret emotional data. Its API suite ensures seamless integration into existing digital banking and FinTech platforms.
“What makes EchoDepthAI unique is our ability to detect not just basic emotions, but complex emotional states that drive financial behaviour,” said Andrew Davidson, CTO of Cavefish AI. “This depth of emotional understanding opens entirely new possibilities for FinTech innovation.”
The platform is already being piloted by major UK digital banks and wealth management firms, and represents a significant step forward for Wales’ thriving FinTech sector.
Cavefish AI developed EchoDepthAI with support from Wales’ technology innovation ecosystem, reinforcing the region’s reputation as a hub for cutting-edge financial technology solutions.
About Cavefish AI
Cavefish AI is a Cardiff-based artificial intelligence company specialising in emotional intelligence technology. Its flagship platform, EchoDepthAI, enables organisations to interpret and respond to human emotions across multiple channels, enhancing decision-making and customer experience.
For more information, visit www.cavefish.co.uk or contact jon@cavefish.co.uk.