Starling Bank Shines in UK Customer Service Index, Placing 2nd Nationally

FinTech Wales member Starling Bank has secured an impressive 2nd place in the latest Institute of Customer Service UK Customer Service Index (UKCSI), a national benchmark ranking household brands on customer satisfaction.

The recognition highlights Starling’s customer-first approach, combining a seamless digital banking experience with dedicated customer service teams operating 24/7.

Commitment to Excellence

The UKCSI survey, conducted twice a year, gathers public feedback on trust, experience, complaint handling, and customer satisfaction, ranking leading UK brands accordingly.

📈 Starling’s strong performance reflects its commitment to providing exceptional service across digital and human support channels.

Leadership Praise

Maria Vidler, Chief Customer Officer at Starling Bank, credited the achievement to the dedication of Starling’s customer operations teams:

“Our commitment to exceptional customer experience is at the heart of everything we do. This latest achievement demonstrates that a seamless digital platform, bolstered by the expertise and dedication of our human teams, is the winning formula.”

She also acknowledged the hard work of Starling’s teams across Cardiff, Manchester, Southampton, and London, whose efforts continue to drive top-tier customer satisfaction.

A Win for Welsh FinTech

As an active FinTech Wales member, Starling Bank’s success further showcases Wales as a hub for financial innovation and world-class customer service.

Read more about Starling’s achievement here

Tags: #FinTechWales #CustomerExperience #Banking #FinTech #Innovation #CustomerService