Recruitment Roundup – 16th March 2022 

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup. 

Hodge – Customer Retention Specialist

Company – Hodge 

Job Title – Customer Retention Specialist

Location – Cardiff / Hybrid 

Contract – 6 Month FTC, Full Time 

Salary – £24,000

Perks – Yes (Subsidised Gym Membership, Private Medical & Health Insurance & more)

Description: 

Hodge has an opportunity in their rapidly expanding Operations Division for a retention specialist to join the Customer Retention Team, reporting to the Customer Retention Manager. You will help Hodge’s customers and their advisors by providing expert knowledge on our range of residential mortgage products, with a focus on understanding client needs and providing exceptional customer service.

The successful candidate will work with customers and advisors providing excellent customer service that leads to customer retention. The team will deal with the admin of the role from start to finish completing all aspects, from proactively contacting the customer and advisor well in advance of the rate expiry. You will answer any inbound enquiries externally/internally regarding the retention process.

Your key responsibilities will include:

• Monitoring our retention and redemption rates.
• Help the customer retention manager define Key Performance Indicators to monitor performance of retention activity.
• Providing exceptional customer service that leads to customer loyalty and referrals.
• Maintaining a high level of finance product knowledge.
• Recognise, recommend and where appropriate implement improvements to retention process and procedures, to ensure retention targets and business competitiveness are maintained.
• Ensure that all systems-based records are correctly maintained and management information is produced in a timely manner.

What Hodge are looking for:

• Educated to ‘A’ level standard or equivalent.
• CeMAP/CeRER qualified or equivalent.
• Experience in a similar role within financial services.
• Previous experience with Intermediary Market
• Excellent written and verbal communication skills
• Strong influencing and negotiation skills
• Self-motivated and enthusiastic

For more information on this role or to apply visit Hodge’s website here. 

ActiveQuote – Sales Coordinator

Company –  ActiveQuote

Job Title – Sales Coordinator

Location – Cardiff Bay

Contract – Full Time 

Salary – £18,000 starting salary with OTE up to £26k

Perks – Yes (Bupa Health Insurance, Opportunities for career development & more)

Description: 

ActiveQuote have an exciting opportunity for a Sales Coordinator to join their new business insurance team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.

As an ActiveQuote Sales Coordinator, you will form part of the Sales function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being the first point of call to the comparison site customer generated leads.

Responsibilities and Duties:

• Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and their clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION

 Essential Skills & Education:

• Excellent communication skills both verbally and written towards all of ActiveQuote’s customers and insurers
• A dedication to being reliable, honest and passionate about ActiveQuote’s customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience 
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient
• Minimum of 3 GCSEs including Maths and English at grade C or above

Desirable Skills: 

• 6 months customer service experience
• Experience of working within an outbound call centre role, and/or within financial services or regulated environment
• Administration qualification (e.g. NVQ)

For more information on this role or to apply visit ActiveQuote’s website here. 

Niche – Marketing Officer

Company –  Niche

Job Title – Marketing Officer

Location – Newport

Contract – Full Time 

Salary – Competitive 

Perks – Yes

Description: 

The marketing team operates like an internal agency for the various companies within Niche’s group. From Niche to its sister company CashCalc, and from the 32sqm digital billboard to many other ongoing ventures, Niche’s overarching goal is to deliver a range of projects according to the needs and objectives of each individual company.

Marketing Officers will therefore play an integral role within the marketing team, helping develop, implement, and manage a variety of projects. You will work closely with the team leads and will be involved in all aspects – for example, when you’re not creating and distributing content, you’ll be striving to improve our SEO and UX.

About you:

Experience in online marketing and a user focused mindset, along with strong communication and presentation skills, are essential. An ability to think up new ideas and evaluate their performance is required. Knowledge of UX design and/or front-end web-development is desirable.

We do, however, value characteristics above qualifications. You should therefore be pragmatic and have a can-do attitude with a rigorous attention to detail. You should be willing to take ownership of projects and thrive on challenges. An ability to work individually, as part of a team, and collaborate with other departments is a must.  

For more information on this role or to apply visit Niche’s website here. 

Trust Payments – JavaScript Software Developer

Company –  Trust Payments

Job Title – JavaScript Software Developer

Location – Bangor, Southampton, London 

Contract – Full Time 

Salary – Competitive 

Perks – Yes (Flexible homeworking, Family friendly enhanced benefits/policies & more)

Description: 

Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution.

The main purpose of this role is to evelop financial payment systems fit for purpose by taking a senior role in the development team, responsible for providing solutions to business requirements.

Duties and responsibilities:

Software Development:

• To keep up to date with the latest software development technologies and methodologies
• To write clean and healthy structured code
• To build future proof reusable code libraries, which can be shared, in-order to drive further efficiencies throughout the team
• To deliver code which is well tested and consistently error free.

 Security Standards & Data Protection:

• To be aware of latest data protection and security threats and to make sure we mitigate against these risks using known industry standards and Internal Company      Tools and Services

 Software Tools and Processes: 

• Review and utilise industry standard software development tools such as source control, deployment servers and build servers where appropriate in an effective manner
• Assist the technical leader in enforcing the chosen development process such as pair programming and test-driven development

 Work estimation:

• Assist the technical leader to calculate work estimates

 Quality and Standards:

• Maintain high standards of software quality within the team by establishing good practices and habits

 Mentoring and Training:

• To mentor other developers and make sure that time is spent peer reviewing code and offering constructive advice and training
• Carry out instructions given by the Development Manager
• Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
• Compliance on all relevant aspects of GDPR as appropriate to the role.

 Experience and Qualifications:

• Advanced level (knowledge and experience) of programming languages and methodologies.
• Excellent understanding of security standards
• Proactive and highly organised, with strong time management and assertiveness skills
• Background in technology and knowledge of the Payment Business Industry
• Knowledge of technology-based products and services
• Understanding of Payment system capabilities and features
• Computer literacy, Microsoft Office, Sales force, DMS, data handling, record keeping.
• Good product knowledge
• Bright, highly self-motivated and driven with a professional and positive approach.
• Ability to solve problems quickly and completely
• Ability to multi-task and stay organised in a dynamic work environment
• Passionate about Software Development, with a general thirst for digital knowledge and a significant interest in new emerging technologies
• Analytical and inquisitive, with excellent attention to detail
• Innovative and creative, with a concise, precise and effective approach to problem solving and the ability to develop, deliver and evaluate brilliant ideas founded on      rock-solid strategic thinking
• Reliable, flexible and cooperative
• Diplomatic and tactful
• Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence
• Ability to perform the role of a good ambassador for the organisation at all times

For more information on this role or to apply visit Trust Payments’ website here.

Sonovate – Application Support Engineer

Company – Sonovate

Job Title – Application Support Engineer

Location – Cardiff / Hybrid working

Contract – Full Time 

Salary – Competitive 

Perks – Yes (Private medical insurance with Bupa, Employee Assistance Programme & more)

Description: 

Sonovate is a lending and technology business with a clear vision: To be the premier global financing platform for the ‘Future of Work’

Sonovate needs an experienced, hands on, Application Support engineer to take them to the next level. You’ll work as a leading player in Sonovate’s App support team, as the first port of call for their production software, bringing your skills and experience to bear. From problem solving in the here and now to planning for the future, you have the genuine opportunity to release your full potential.

As Application Support engineer, you’ll:

• Be part of a team of Support Engineers, self-promoting best practices, processes and standards, and providing technical leadership where necessary.
• Speak authoritatively on any application support issue through your deep understanding of current and future software capabilities, Sonovate’s customers, internal processes, and stakeholders.
• Monitor, improve and maintain consistently high service levels across the software portfolio, driving the most proactive approach possible, encouraging and facilitating cross-team and cross-departmental collaboration.
• Provide visible leadership of production software incidents, maintain good lines of communication with all your stakeholders from Ops through to Leadership Team, managing issues through to conclusion, ensuring lessons are understood and applied.
• Be a key voice on the vision of how App Support will change to meet the challenges of the next generation funding platform and the retirement of Sonovate’s existing technology.

What you’ll need:

• Prior experience in a similar role.
• The ability to lead and inspire.
• Strong written and verbal communication skills, able to interact and influence at all levels in the organization, able to discuss technical issues with non-technical colleagues
• Excellent problem-solving and analytical skills, good understanding of root cause analysis tooling, and a strong desire to understand the details.
• Good understanding of application monitoring and alerting technologies, preferably for the Azure cloud, appreciation of single pane of glass dashboards, anomaly detection, and generally the role of App Support in a modern, agile software engineer team.
• To be a “lifelong learner”, demonstrates a passion for gaining new skills, experience, and knowledge.
• To be a lateral thinker who displays an ability to think ahead and anticipate problems, issues and solutions.
• Cool under pressure.

For more information on this role or to apply visit Sonovate’s website here. 

Sero – Project Assistant

Company – Sero 

Job Title – Project Assistant

Location – Cardiff / Hybrid working

Contract – Full Time 

Salary – £25,000 DOE

Perks – Yes (6% pension contribution, healthcare with family & dental options & more)

Description: 

Sero are looking for a Project Assistant who can support our Projects team co-ordinating and delivering their Zero carbon and retrofit projects. Join Sero’s team and help them on the way towards Zero carbon housing.

It’s a chance to be part of a growing, friendly team trying to make a positive difference in combating the climate emergency. Recent investment means Sero are growing and delivering fast, but are still small enough that you’ll be working with everyone from founders to customers.

You will be responsible for providing support and assisting the Projects team and Sero are looking for you to: 

• Ensure the efficient operation of the Projects team (5-10 people and growing) 
• Undertake meeting administration including scheduling, agendas and minutes
• Maintain project documentation and team / company document management
• Manage team contracts, invoicing and payments
• Assist in developing project and business processes, procedures and company accreditations
• Assist in and co-ordinate writing of internal and external reports
• Liaising with multiple external Social Landlords/Housing Associations and their tenants
• Co-ordinate team quality control systems for technical analysis and report

Skills and experience: 

• Co-ordinating workload of 5 – 20 person team / company 
• Familiar with technical consultancy projects 
• Interest in zero carbon buildings 
• Experience with budgeting and project administration
• Highly organised and task focussed 
• Self-motivated and happy to work independently

For more information on this role or to apply visit Sero’s website here. 

Yoello – Product Assistant

Company – Yoello

Job Title – Product Assistant

Location – Cardiff

Contract – Full Time 

Salary – Up to £22,000, plus equity

Perks – Yes (Equity in the company, High quality mentoring & more)

Description: 

Yoello are looking for a self motivated, hardworking individual who is able to work effectively and efficiently in a fast-paced environment. This role would suit someone who is enthusiastic about starting a career in product development with a strong desire and readiness to learn.

Working closely with cross-functional teams (Development, Sales, Customer Support, Marketing), you will have exceptional interpersonal skills and will be confident at communicating with people at all levels.

You will play an important role in the way Yoello’s products look and function, continuously seeking to improve the service provided to our end users. As such, you will have extremely high attention to detail as well as strong analytical and problem-solving skills.

Required skills:

• Self motivated
• Excellent time management
• Analytical and problem-solving skills
• Strong communication and interpersonal skills
• Extremely high attention to detail
• Organisational skills with the ability to take initiative
• Strong Excel and MS Office skills
• Strong academic record

‍Desirable skills:

• Educated to a Degree Level or equivalent

‍Responsibilities include but are not limited to:

• Reporting to the Product Owner you will assist with all areas of product development including scoping new features, working with the wider business to establish and define requirements, writing acceptance criteria and working closely with the development team to ensure that new features are developed in line with expectations
• ‘Superuser’ of the products and first point of contact for any queries or questions relating to the products
• Monitor, replicate and work with the development team to resolve any issues or bugs that are reported in relation to the products
• Conduct product research in order to gather and analyse data to assist with product development and prioritisation of new features
• Quality Assurance and User Acceptance Testing of new product development
• Create and maintain product documentation such as product guides
• Communicate to the business about product development and updates 

For more information on this role or to apply visit Yollo’s website here. 

Chetwood Financial – AWS Automation Tester

Company – Chetwood Financial

Job Title – AWS Automation Tester

Location – Wrexham / London 

Contract – Full Time 

Salary – Competitive  

Perks – Yes (​​life insurance, pension & more)

Description: 

Founded in 2016, Chetwood Financial is a digital bank using technology to make people better off.

Chetwood have embarked on a programme to set-up a credit card business and have taken the step to create its own development systems and services as part of a wider capability programme. Running on an AWS serverless core, Chetwood aim to create a business advantage over other banking peers, creating an agile, scalable and highly parameterised platform to meet its credit card programme and can extend to other financial propositions, or offer capabilities to other third parties.

Supporting our DevOps engineering function, you will be exposed to the latest AWS cloud-tech and will have extensive opportunities to both learn new skills and expand on existing ones. This role will be central to the test automation team which provides repeatable test harnesses when releasing key modules of the banks processing infrastructure. Supporting one of Chetwood’s small Dev Ops teams in delivering excellence, this role is focused on the ongoing creation and maintenance of automated test processes as a fundamental part of the team deliverables and can be used to ensure the wider team can modify / configure services correctly with repeatable accuracy, whilst instinctively knowing what impact this will have with the systems and other services it is integrated with.

Key Responsibilities:

• Be part of an Engineering team that builds and maintains one of our key software products, confidently communicating and taking ownership for its quality.
• Design of tests cases / process flows required for large- or small-scale system tests, measure performance and support ongoing development with focus on ensuring a parameterised design to enable safe change of the core system and its peripheral services.
• Create, maintain, deliver and document automated test suites built to validate the specification at multiple layers of application to a high standard.
• Create, manage, and maintain testing documentation to support user testing and to assist in knowledge transfer across one or more test teams.
• Implement requirements, customer expectations and acceptance criteria into test executions.
• Perform component testing on a variety of AWS services and functions
• Complete data integrity testing and validation on a variety of cloud-based DB solutions
• Reduce risk through clear analysis of designs & stories, tailored reporting and clear line management and stakeholder escalation.
• Identify defects and issues with both internal and external projects, across a variety of technical implementations and cloud-based solutions.

Key Skills and Experience

Essential:

• Coding languages such as SQL, python, JavaScript
• Using query tools for database analysis, script running, data enquiry processes
• Experience working in a fast-paced development environment
• A good eye for detail, with an analytical approach to solving problems and identifying improvements
• Previous experience testing AWS infrastructure and services
• API Gateway, Lambda, RedShift, DynamoDb, Cloudwatch

Desirable:

• Retail banking and/or financial services
• Agile methodologies
• Previous experience with AWS infrastructure and services
• Test Automation / Unit testing
• Understanding of GDPR / PECR

For more information on this role or to apply visit Chetwood’s website here. 

Delio – Engineering Manager

Company – Delio

Job Title – Engineering Manager

Location – Cardiff (remote options)

Contract – Full Time 

Salary – Competitive  

Perks – Yes (​​Private medical cover, competitive pension contributions & more)

Description: 

Delio is transforming private markets. Through their technology and expertise, Delio helps the world’s most respected financial institutions to deliver private market transactions to their clients. 

Delio’s configurable, white-labelled technology is already being used by more than 90 organisations in 17 countries around the world, including the likes of Barclays, ING, Coutts and UBS. 

Delio are on the lookout for an Engineering Manager who can:

• Help develop strong teams – you’ll be involved in recruitment, onboarding and the personal development of engineers.
• Work closely with the CTO and department Heads to write and compile technical documentation, proposals and communications.
• Work closely with Delio’s Product Owners and clients to make sure they are developing the correct features to deliver a great product.
• Help manage and plan the incoming work to meet Delio’s roadmap and client requirements.

Key responsibilities:

The Engineering Manager will contribute to both the technical and product vision of the business, this ensures the product fits Delio’s clients’ needs and their long-term vision. You’re unlikely to be particularly hands-on with the code but will have enough technical experience to be able to contribute to and guide technical discussions, bringing the big picture context.

Qualifications:

• A passionate for nurturing engineering talent, encouraging their development, and also ensuring everyone is aligned with product delivery objectives.
• Experience working with high performing engineering teams with strict regulatory requirements and a high level of innovation.
• An ability to communicate and manage stakeholders.
• A track record in managing teams building scalable and resilient products.
• A constant need to learn and deepen your expertise or broaden your knowledge.
• A history of engineering or technical expertise to engage with engineers and clients alike.
• Strong written and communication skills

For more information on this role or to apply visit Delio’s website here. 

Stay Up To Date

These are just a few of the new opportunities available in Welsh FinTech, so if you’re ready to take the next step professionally or know someone looking to kickstart a career in financial technology, don’t hesitate to contact any of these outstanding companies and apply for an exciting position.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.