Recruitment Roundup – 17th November 2021 

Welcome back to FinTech Wales’ most recent Recruitment Roundup, where you can find a selection of the latest job vacancies listed by our FinTech Wales members.

If you’re ready to take the next step professionally or know someone looking to kickstart a career with an industry-leading financial technology company based in Wales, then check out the freshest jobs in Welsh FinTech included in today’s roundup.

Sero – Senior Developer + Software Developer

Company – Sero

Job Title –  Senior Developer + Software Developer

Location – Cardiff (virtual working available) 

Salary – £40,000 to £60,000

Contract – Permanent, full-time

Perks – Yes (6% pension contribution, healthcare with family & dental options & more)

Description:

Sero is on the lookout for Experienced Software Developers and Senior Developers.

This is a great opportunity to join an amazing business at an exciting time in our development, with recent investments enabling a platform for significant future growth. 

As part of the Platform team, you will need the gravitas and ability to effectively communicate with a wide range of internal and external stakeholders at a technical level.  You will also need to mentor junior developers and work within an agile environment

Sero’s microservices are all in Google Cloud, riding a mixture of kubernetes and cloud run. Their technical stacks within the teams are:

React

Cordova

Express & TypeORM

Typescript

NodeJS

Erlang

What Sero will be asking you to do:

You will be responsible for development and delivery of the code base supporting end to end IT solutions that enable Sero to manage customer interactions, the development of new tooling portfolios supporting carbon neutral developments, energy optimisation and predictive modelling. Your scope will cover the full stack and your responsibilities, outside of delivering code, will include; 

•  Interpreting user stories and working with the scrum team to turn these into deliverable tasks 
•  Delivering code supporting the tasks associated with multiple Sero tool–suites 
•  Adopting and driving CI/CD into Sero’s delivery cycles 
•  Writing and executing test plans (unit, integration and stress)  
•  Gaining a deep understanding of the Sero architecture and tool integration points

Skills & qualifications:

• At least 3 years experience as a software developer.  
• Experience working on typescript + node products for both mobile and web 
• Highly developed oral and written communication skills 
• Experience working with cloud platforms, preferably using Kubernetes in a microservice environment. 
• Knowledge of designing and implementing CI/CD  
• A deep understanding of relational and non-relational data stores 
• Awareness of Agile principles and the benefits of differing methodologies. 
• Experience working in a DevOps environment is also useful 

For more information on this role or to apply, visit Sero’s website here. 

LexisNexis – Pre-Sales Solution Manager

Company – LexisNexis

Job Title –  Pre-Sales Solution Manager

Location – United Kingdom 

Salary – Competitive 

Contract – Permanent, full-time

Perks – Yes

Description:

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

The employee will not be supervising others in this role. 

Duties and Responsibilities: 

• Drives revenue growth within existing account by supporting the Sales through provision of thought leadership, Content, API and Product knowledge
• Interacts regularly with clients (both internal and external) to provide expertise and guidance in translating how Content and APIs or DaaS products and processes meet the client’s needs in a persuasive business case
• Identify and recommend solutions to meet client needs
• Develops and maintains an in-depth understanding of client objectives and use case and the applicable use of LN content and API
• Performs the appropriate operational analysis and formats the results into a professional client presentation/workflow
• Understand and present solutions to customers including, Trials, Proof of Concepts, Tenders and RFPs as requested
• Support sales teams across multiple regions including at client review meetings
• Liaise with clients post sale to develop implementation plans
• Works closely with Market Planning and Product Management in the development of tactical plans to ensure execution of the strategic plan/vision for the market segment
• Proactively identifies client opportunities across Named existing accounts, adjacent markets, and other lines of business, new geographies and new use cases.

For more information on this role or to apply visit LexisNexis’s website here. 

Yoello – Business Support Executive

Company – Yoello 

Job Title –  Business Support Executive

Location – Cardiff  

Salary – Competitive 

Contract – 6 month contract via Government’s Kickstarter Scheme 

Perks – Yes

Description: 

Yoello is a fast-growth fintech providing mobile Order & Pay technology connecting merchants and customers in the physical world and revolutionising the way payments are made.   

Yoello is looking for more enthusiastic people to join their support team to assist with supporting new and existing Yoello merchants and provide great customer service. Yoello plans to grow rapidly and require more staff to support the growing number of merchants. 

The successful candidates will be ‘buddied up’ with one of the existing Business Support Executives and will be managed by the Business Support Manager. Their role will involve carrying out administrative tasks, answering and making calls to merchants and managing support email responses.

Key Responsibilities:

• Making calls to and answering inbound calls from new and existing Yoello merchants to help them with their set up and use of Yoello
• Assisting with support requests via email and chat bot
• Providing exceptional customer service
• Administrative tasks including spreadsheet building and maintenance, building venues and menus for merchants on Yoello’s systems
• Testing new features on our platform
• Working across teams to provide support to the whole business

Soft Skills & Work Experience required:

• Customer service experience preferred but not essential
• Hospitality experience preferred but not essential
• Experience with phone and email communication
• Excellent phone manner
• Flexible to jump into a range of tasks
• Drive, enthusiasm and an eagerness to learn
• Personable and able to build and maintain relationships with merchants

For more information on this role or to apply visit Yoello’s website here. 

Backbase – Technical Writer 

Company – Backbase

Job Title –  Technical Writer 

Location – Cardiff Bay

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (private health insurance, discounted gym membership & more)

Description:

Write the documentation so system integrators and developers can adopt, extend and build software for optimum performance. Become Backbase’s next Technical Writer.

About you:

• You have substantial experience working as a technical writer for software development companies;
• Developers, Software Architects, testers and Product Owners like working with you because of your flair and your thorough understanding of software and web technologies;
• You have experience in documenting APIs and services, as well as documenting programming examples, particularly in JavaScript and Java.

For more information on this job or to apple, visit Backbase’s website, here. Click here to explore more openings with Backbase.  

Chetwood Financial – Content Marketing Manager

Company – Chetwood Financial

Job Title –  Content Marketing Manager

Location – Wrexham 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (flexible working, life insurance & more)

Description:

An exciting opportunity for a Content Marketing Manager who will own customer communications across the end to end customer lifecycle, including onboarding, servicing, customer contact, customer research, social media and Trustpilot.

This role is an exciting opportunity for someone who wants to lead in their area whilst continuing to grow and develop in a flexible and fast-paced environment.

The successful applicant will be an advocate for our customers and brands. They’ll work closely with each team across the business, as well as external brand and PR partners, developing close relationships to help drive and build internal and external engagement whilst using insights from various channels to make effective improvements for audiences.

Responsibilities:

• Own and develop customer personas, creating new personas for future products, maintaining and sense checking current personas and educating Chetwood on our customer segments and their needs
• Create customer communications and copy across every element of our brands, including on-screen copy, automated email content and customer services templates
• Create and own an engagement strategy to build internal and external brand awareness, creating buy-in internally to our customer needs and propositions
• Lead our PR strategy and activity whilst actively seeking new opportunities to promote Chetwood, its people and brands
• Take ownership of Trustpilot, encouraging our customers to leave reviews, manage responses and turn insights into actions  
• Lead on proactive and reactive responses from audiences across online and direct channels e.g. Trustpilot, external press, social media and Glassdoor
• Work closely with the Operations team to monitor customer behavior and provide effective communications training to support high quality customer service
• Use qualitative and quantitative data and insights to deliver world class propositions
• Own the Financial promotions policy and oversee the review process with compliance

Skills and Experience:

• Copywriting (this role will give you the opportunity to write for consumer-led and corporate websites, press releases, blog posts for external publications and much more)
• Strong communication and interpersonal skills
• A proactive and enthusiastic approach to work, with a willingness to collaborate with teams across different areas of the business
• A customer centric outlook 
• Experience with Microsoft Office (Word, Excel, PowerPoint) and Google Suite
• Experience with marketing platforms such as Mailchimp
• Line management experience is preferred, but not essential
• Able to develop own strategy and work independently
• Attention to detail
• Strong organisation and prioritisation skills 
• Problem solving

For more information on this role or to apply visit Chetwood Financial’s website here. 

Sonovate – Business Development Consultant (First to Finance)

Company – Sonovate

Job Title –  Business Development Consultant (First to Finance)

Location – Cardiff/Hybrid 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (Private medical insurance with Bupa, Techscheme with Apple and Currys PC World & more)

Description:

Sonovate is looking for a Business Development Consultant that will play a fundamental role in achieving Sonovate’s ambitious revenue growth objectives. This is a 360 degree role whereby you will handle the entire sales process from discovery right the way through to purchase working on outbound strategies from both existing and prospective customers. This involves soliciting potential customers, generating leads, conducting product demos, and ensuring the conversion of acquired customers to revenue generation.

Duties and Key Responsibilities:

• Develop in-depth Sonovate product and customer knowledge, market insights and all major competitors.
• Plan and carry out direct sales activities principally searching for new businesses, making outbound calls, conducting meetings and demonstrations of the Sonovate product in order to win new business and convert existing customers.
• Ensure records and data in our CRM is kept up to date and accurate.
• Collaborate and feedback within the team and to Marketing/Growth in order to create and implement supporting customer journeys for further lead generation.
• Meet and/or exceed weekly and monthly performance and revenue targets.
• Report on individual activities and pipeline in order to provide important performance and revenue metrics for management.

For more information on this role or to apply visit Sonovate’s website here.

Confused.com – SEO Content Producer

Company – Confused.com

Job Title –  SEO Content Producer 

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (Discretionary cash bonus based on personal and business performance, 28 days holiday & more) 

Description:

 An exciting opportunity has arisen in the marketing team at Confused.com! We’re looking for a SEO Content Producer to support us in our Editorial Content team. We want you to help us drive more organic traffic to Confused.com through rich SEO friendly content.

Reporting to the Editorial Content Manager, the role involves working closely with the SEO team as part of a cross-functional team. You’ll work with internal colleagues and external freelancers to:

• Create SEO-driven content briefs to target new content opportunities and improve the performance of existing site content.
• Create high-quality, informative content that helps our customers, demonstrates expertise and aids in driving traffic to our site.
• Commission content to our network of freelance writers and manage feedback where necessary.
• Work with our in-house experts to ensure the accuracy of content, demonstrate EAT, maintain consistent tone-of-voice, and apply content design standards to your work.
• Manage the workflow of your briefs from creation to compliance sign off, including upload to our CMS.
• Regularly analyse content performance, including identifying where and what improvements are needed.
• Use your SEO experience to perform competitor and market research to identify new SEO content opportunities to target.
• Apply SEO best-practice to all content, keeping it up to date in line with the latest insights.
• Help produce regular channel reports for the Editorial Content Manager and senior stakeholders.

Ideally, you’ll have at good level of experience of producing and managing content for SEO, as well as:

• A strong flair for writing, being able to turn complex topics into clear, customer-friendly copy and with impeccable spelling, punctuation and grammar. Experience in writing for insurance and financial services would be ideal.
• Experience of commissioning and managing content from agencies or freelancers.
• Being data-driven, with experience in looking at the performance of your content, and taking appropriate actions to improve it.
• Intermediate experience of using Excel, experience in creating reports.
• Experience in using web analytic tools, such as Google Analytics.
• Experience of a suite of SEO tools including GSC, SEMrush, Ahrefs.
• A basic understanding of the technical side of SEO.
• A basic understanding of image editing software.
• An understanding of search intent and demonstrating EAT throughout content.
• Being a team-player, able to collaborate across multiple teams and manage expectations from several stakeholders.
• Strong organisational skills, being able to juggle multiple work-streams simultaneously.
• Good communication skills, with the ability to analyse and present results.
• Experience of using a CMS.

For more information on this role or to apply visit Confused.com’s website here. 

Coincover – PR & Comms Executive

Company – Coincover 

Job Title –  PR & Comms Executive

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (flexible working, Share options available & more)

Description: 

Coincover is looking for a PR & Community Executive to develop their PR & Comms plan and goals in key regions across our three key segments. You’ll be responsible for leading the effort to build strong relationships with media contacts in the trade and crypto-talking consumer media to drive coverage and brand awareness. 

This will be a dynamic, yet challenging role with an all-new team on a rocket-fuelled growth journey which will suit someone who is focused, embraces change and wants to make a big difference in creating something completely new.  

What you’ll be doing: 

• You’ll lead the job of developing our PR & Comms plan and goals in key regions across our three key segments (B2B, B2B2C and Consumer)  
• We’ll want you to play a vital role in bringing the outside word inside to help us stay ahead of this fast-changing space and ensure we achieve our goal of setting the safety standard in crypto.  
• Managing and executing the full range of activities – from planning, messaging, content writing, sell-in and analytics 
• Leading the effort to build strong relationships with media contacts in the trade and crypto-talking consumer media to drive coverage and brand awareness (and ultimately inbound requests)  
• Raising the profile of our founders and ensuring we are getting inbound speaker and spokesperson opportunities to support the above in both trade and consumer media 
• Managing external partners to ensure they deliver what we need when we need it. The nature of those suppliers will largely be determined by the gaps in the skills of who we hire 
• Playing a lead role in driving our content strategy by helping us understand the key topics being discussed and enabling us to quickly respond to them 

For more information on this role or to apply visit Coincover’s website here. 

Hodge – Property Sales Team Leader

Company – Hodge

Job Title –  Property Sales Team Leader

Location – Cardiff 

Salary – Competitive

Contract – Permanent, full-time

Perks – Yes (Generous, personalised benefits package, enhanced parental leave & more)

Description: 

Hodge’s ambition is to become a truly customer-centric organisation. This role is central to Hodge fulfilling its purpose of opening up possibilities in the moments that matter and will play a key part in helping the business to become a truly stand out brand by a candidate who looks to really understand the customers, or their representatives needs and deliver for them.

This role presents an exciting opportunity for a candidate with experience managing repossession assets, sales or an estate agency background to play a major role in leading, developing and motivating Hodge’s Property Sales Team.

Your key responsibilities as Property Sales Team Leader will include:

• Ensuring the team is empowered to drive continuous improvement and be the voice of customers for Hodge.
• Leading your team effectively through change, considering how the individuals in your team will react to this change and will need to show empathy where people may find change difficult and possess a strong ability to explain the ‘why’ we are changing, clearly linking the change to the Hodge strategic objectives.
• Be able to supervise the activities of your team so that caseload management is appropriate, and tasks are completed in accordance with internal SLA’s and external contractual expectation
• Playing an active role in the shaping and achievement of the Property Sales team, ensuring that the team is equipped to help customers negotiate key critical events associated with the sale of our security and the redemption of Hodge’s charges.
• Creating accountability for your team by coaching and performance managing them to achieve clear goals using SMART objectives. Through your observations you will embed the behaviours that underpin Hodge’s objectives.
• Ensuring that your team performs competently within the framework, ensuring compliance within the training and competency framework.
• Regularly reviewing and working with our Learning and Development Manager to ensure that your team has the skills and knowledge to handle Hodge’s  internal and external customers enquiries in a way that drives low effort.

For more information on this role or to apple visit Hodge’s website here. 

Admiral – Travel Claims Handler

Company – Admiral

Job Title – Travel Claims Handler

Location – Cardiff 

Salary – £18,400

Contract – Permanent, full-time

Perks – Yes (read about Admiral’s employee benefits here)

Description: 

If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. 

You’ll be part of Admiral’s Travel Insurance team, where you’ll support customers on the front line by taking new claims over the phone or via an online claims portal. Your role will require you to gather information through good questioning and then make decisions on the best route for the claim to go down. Supporting the customer through the process and delivering on promises is key to ensuring Admiral delivers good customer outcomes. You will also be responsible for reviewing claims and making payments to customers, so you’ll need a good range of skills in listening, decision making, accuracy, being resilient under pressure and building rapport with customers.

Full training for the role will be provided so don’t worry if you don’t have any direct experience. As long as you are willing to learn, and you are passionate about customers you’ll fit right in. You will be coming in at an exciting time for the travel claims operation as we are about to enter a period of growth and this role is an important part of making sure Admiral can successfully do that. Your team manager will help support you to develop and grow with Admiral. 

Main duties:

You are the face of Admiral’s claims operation to their customers, and you will have a direct impact on how they rate their experience with Admiral.

• Registering new claims and making decisions on whether a claim will be covered through considering information presented against the policy terms and conditions
• Managing a caseload of claims through to settlement
• Keeping the customer fully updated throughout the claims lifecycle to ensure they have a good experience with Admiral
• Maintain excellent communication with customers and colleagues
• Put forward ideas for suggestions for improvement for the team and wider department
• Support the delivery of the department KPI’s
• Correctly identifying prospects for recovery on claims and ensuring these are referred accordingly  
• Correctly identifying potentially fraudulent claims

Skills and Qualifications required:  

• Ideally some experience working in a customer service-related environment
• Ability to work independently and as part of a team
• Be accountable and take responsibility
• Adhering to core competencies
• Sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Effective time management
• Excellent customer service skills, exceeding expectations

For more information on this role or to apply visit Admiral’s website here. 

Stay Up To Date

If any of these roles are of interest to you then don’t hesitate to contact these outstanding companies and apply for an exciting position. These are just a selection of the employment opportunities in Wales’ budding FinTech sector, so be sure to tune into our weekly roundups every Wednesday as more vacancies become available.

For FinTechs looking to have their latest listing featured in our weekly bulletin, email us at [email protected] for more information.